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November 2023 by Eddie Ford
I had the unfortunate experience of visiting DTLR Shoe store recently, and let me tell you, it was an absolute disaster from start to finish. I had heard mixed reviews about this place, but I wanted to give it a chance. Little did I know that I was in for a rude awakening.First and foremost, I made a special effort to leave work early so that I could make it to the store before their supposed closing time of 7:00 PM. I arrived at 6:30 PM, thinking I had ample time to browse and make a purchase. To my utter dismay, the store was already closed! How can a business have such a blatant disregard for their advertised operating hours? It's beyond me.The lack of professionalism displayed by the staff was truly astounding. Not only did they refuse to acknowledge my presence, but they also made no effort to inform me that they were closing early. It was as if my time and patronage meant absolutely nothing to them. Needless to say, I was left feeling frustrated and disrespected.Not only was the store closed prematurely, but the overall organization and cleanliness were also severely lacking. I couldn't help but notice the disarray and haphazard arrangement of the merchandise. It was nearly impossible to find anything I was interested in, and the limited selection only added to my disappointment.Furthermore, the customer service, or rather the lack thereof, was abysmal. The employees seemed disinterested and unhelpful. It was as if they were intentionally trying to discourage any potential customers from making a purchase. Well, congratulations, DTLR, because you succeeded in driving away this potential sale.I strongly advise anyone considering shopping at DTLR Shoe store to think twice. Unless you enjoy wasting your time, being treated poorly, and encountering an unprofessional and disorganized shopping experience, steer clear of this place. There are countless other shoe stores in the area that will value your time and provide the service you deserve.In conclusion, my visit to DTLR Shoe store was a complete and utter disaster. From their false operating hours to their lackluster customer service, this establishment has proven itself to be an absolute disappointment. Save yourself the headache and find a reputable store that actually cares about its customers.
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November 2023 by Catherine Eddlemon
I was supposed to come pick up shoes here , store hours show they close at 7pm got here at 6:30 when I got off work to pick up my shoes and they were closed before 7pm no note explaining on door that said they closed early !! I wanted to update my bad review, there was an emergency this night I spoke with them today and went and picked up my order all shoes were there and it was exactly what I was expecting!!
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September 2023 by Jose Rodriguez
Quick easy pick up. Place was open when I got there which was a few minutes after 11. And everyone seemed to be helping people when I got in.
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June 2023 by Ace Dallas
Great selection of shoes for all the gentlemen in my life from my 3 y/o , 8 y/o, 13y/o and my husband I was able to walk in and get what I needed and get done quickly. All of the salesmen at this location are a big help and very attentive. Absolutely love this gem with hardly any traffic ?
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June 2023 by Amber Arredondo
Great selection of shoes for all the gentlemen in my life from my 3 y/o , 8 y/o, 13y/o and my husband I was able to walk in and get what I needed and get done quickly. All of the salesmen at this location are a big help and very attentive. Absolutely love this gem with hardly any traffic ?
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June 2023 by Fran Wilson
Horrible services ! Employees including manager are rude !! Do not shop here they will not refund your money back if they don’t feel like it regardless of the company refund guidelines are
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January 2023 by Amiee White
Ordered my kids some shoes from Dtlr 2 pairs arrived and even though I paid/ordered them at the same time 1 pair hasn’t arrived now we have to wait a extra 3 to 4 days until the 3rd pair makes it to pick them up which is d*** we should be able to pick up soon as they arrived I paid for them First and last time ever ordering from them!!
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October 2022 by G Funkk
The staff is extremely rude, confrontational & unprofessional! The young Spanish associate walking around in circles like he was under influence of something. The tall black guy who introduced himself as Manager was sitting on counter top on his phone. So when I asked the Spanish guy why he keeps walking by in circles without acknowledging customers. Startedpointing his fingers at me. When I addressed behavior to do manager. He interrupted me taking side of SR told me I could leave n offered a complaint # . Neither had on name tags. Visit date 10/20/22 5:20pm Never shop here
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October 2022 by Yamesse Lacy
The prices in here are ridiculous. Like you got to have money to even walk in the store. For a pair of pants $90 and that didn't include tax. Nope! Will not be going back anytime soon.
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September 2022 by SadeTv
This store specifically is horrible. This is the second time I got a pair of shoes and the other shoe looked like somebody wore it already. On top of that they never answer the phone smh my last time going here. The one in North Dallas customer service is way better. And they double check your shoes
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July 2022 by Joanna Martinez
Loved it they are very helpful.
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July 2022 by Cantutellitsshantell
I went here to get a refund on the shoes that I had ordered online the staff was very helpful, professional, they didn't take long at all very respectful the store was organized and clean the Playlist was ? they answered all my questions I can't think of the Associate name that did my return but I will most definitely be coming back
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April 2022 by Miss Tiffany
Great customer service! Tall guy named Brandon was extremely helpful especially with matching different shirts with the shoes I purchased for my son and nephew. I don't follow the ig trends so I was unaware of what's hot and what's not. The boys loved their outfits. Will definitely return and definitely recommend ?
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January 2022 by Antonio Lizalde
Pretty cool shop I was surprised to come in and find retro 1s but wasn’t allowed to try them on before purchasing which was weird. Overall good shoe store to get some new kicks.
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December 2021 by Ms. Reed
Today on 11/23 I visit DTLR and I was so disappointed in the service. I came to purchase a few pair of shoes but was denied to try on some all white shoes ( never heard of that ) But told me I could buy them & try them on them return them if they don’t fit….. then I decided on another shoe and wanted to try both of the shoes on due to me being 8 months pregnant, I wanted to make sure they were comfortable for me and I was denied to try both shoes on, they said you could only try on a left or right shoe. Footlocker, shoe palace , champs would have never treated me like that! I definitely will continue my business elsewhere as I have. This was so disappointing to experience this by this location!
