-
February 2024 by Adrienne McCormick
We just bought an absolutely gorgeous BMW from Leann at Certified AutoPlex, and could not be happier with the car and the whole experience! Leann, Charles and the rest of the staff were friendly, helpful, accommodating, and highly informative. Even though they were very busy when my daughter and I went in to test drive a few cars, we were cared for extremely well. They even made sure my 9 year old didn't feel bored up there when we decided to purchase one of the cars we test drove. The process was simple and well executed. Cannot recommend stopping in enough! You won't regret it.
-
February 2024 by Edgar Santiago (Monkey)
Top notch experience, If you want to get your new car, Gary is your guy. I was able to get my IS 350 the same day.1000% recommended
-
January 2024 by Dr. Panah
BEST EXPERIENCE! Everyone are so friendly and helpful. Kenny in finance answered all my questions and he is the best ! My salesman was great and my car is top notch! Thank you certified!
-
January 2024 by Niki Forman
WARNING: I purchased a car on a windy day and the car was dirty when I test drove it. Upon signing the dealership washed the car. After doing so I saw the swirl marks in the paint. I was reassured it would be fixed and no issues to fix it and encouraged to take it home. I took it back to be fixed. Looked great after fixing it and upon first wash it looked like paint had been sanded. I escalated issue to Kenny and he explained car was fixed upon leaving dealership and it was my issue due to washing the car. Who would purchase an automobile they cannot get wet lol. LOOK OUT WOMEN, they are looking to take you to the cleaner.
-
January 2024 by Alex Salmeron
I would like to share that AJ at Certified Autoplex made our vehicle purchase easy and quick. I really enjoyed the service provided it was very pleasant. Thank you!!!
-
December 2023 by Jesse A.
We worked with Fabio to buy my truck and it was a refreshing change of pace for buying a vehicle. It was the easiest and best buying experience I've ever had for any vehicle, new or used.I highly recommend Certified Autoplex and Fabio.
-
December 2023 by D Bo
Gary Jones is absolutely amazing. As an ASE certified mechanic I've always been skeptical about buying vehicles online. Gary was completely transparent about the condition of the vehicle. He did not disappoint. He even reached out to us answering questions we had on Thanksgiving day and his day off. He WILL do everything he can to help you. This was the most pleasant car buying experience I've had yet.
-
December 2023 by Jocelyn Elizardo
RUN don’t walk to see Leann at Certified Autoplex! This has been the absolute best, fast and EASY car buying experience I have ever had! Leann made this experience amazing I highly recommend her! I love my Lexus thank you so so much
-
November 2023 by Quincy Davis
FRAUD, LIES, CONARTIST…..Worse experience and dealership ever. Was blatantly lied too about the condition of the car and its Carfax. On CarGurus it said the car had been in an accident . I brought it to the Salesman’s attention and she told me it was incorrect and to check their website. It wasn’t until the car arrived and I saw the condition and had it inspected that I ordered my own carfax that said the car was involved in an accident and was in the junkyard for sometime. I am a retired military veteran who lives in Maryland and was not able to fly to Texas to check out the car. Pictures looked good online and once again I was told that car was in excellent condition. When the car arrived to me it had over 100 scratches, dents on the exterior. Rims were chipped, cracked and welded. Interior was filthy and smelled like smoke. Sunshade does not open, scratches on the inside like I cat lived in the car. No car mats, only came with 1 key and so on. I could go on forever on what was wrong. I contacted Lou who helped me with the purchase an hour after my car arrived and told her that this was not the car I expected to receive/purchase. She told me the manager just left sick and would be back next week. It has been over a month since the purchase and no resolution has been made. I was offered a $250 check to not post any negative reviews about the dealership which was a slap in the face. This is how this dealership treats its Veterans and fellow Americans. Stay away from this place and do not purchase, you will save yourself a headache. I’m pretty sure there are many more bad reviews but others probably took the $250 check. Update GM is just as bad as his staff. Not helpful at all and doesn’t take ownership. Was offered $1200 and carmats for over 5K worth of damage.
-
November 2023 by andrew hicks
I had a great experience working with Rich and Kambiz on the purchase of my car. As an out of state buyer, the transaction was as smooth as it gets, and we love our new car.
-
November 2023 by Elvis Y.
After more research, we are not the only ones to have this happen to them. Do not buy from them and if you do - make sure your VIN search & car history is impeccable. We were sold a lemon.
-
October 2023 by Angelo Vicari
I'll get the amazing out of the way first which is this was an absolutely fantastic car shopping experience at Certified Autoplex. No haggling, no hidden fees, no overselling extended warranties. The showroom is super clean, the people are polite, the cars are all top quality and no suspect cars there.Rich Hill was our sales guy, and he was absolutely a gem! We definitely got lucky in that we were looking for an electric car specifically a Tesla Model S, and Rich had been driving EVs for almost a decade! So he had plenty of experience to answer our question, he had lots of pointers about how to drive the car since it's one pedal driving basically, and care for the car with good charging habits.To put icing on the cake he was a great guy all around! Just like talking to I normal good human being about life in the middle of the car finding process. We got in and out for the whole experience in about 2 hours which is amazing.I also have to say the same about the financing process, they really went above and beyond a find multiple lenders and get me the best rate. I didn't have to do any leg work.And like I said the best part is the price was the price. We didn't get to the end and all the sudden there's a magical $5,000 tacked in or something like that you see at other dealerships.Again if you're in the market for a car I highly recommend you head down to Certified Autoplex. And if you can ask for Rich Hill! For my next car, I certainly will be going back!A+++
-
October 2023 by Chris Vancil
Best car buying experience ever!My Jeep was totaled and I was in need of a new one immediately. I found the perfect one online here and Gary Jones called me immediately. I am in the sales business as well but he wasn’t your usual car salesperson at all. He was so friendly and patient with us during a difficult time and went above and beyond to provide the best customer service ever! If you are looking at buying a new vehicle you have to come see Gary!!!Thank you for being so kind!
-
September 2023 by Suzanne Mize C.
Do your homework with used cars. We bought a high end car with low mileage and we had it third party inspected because we were out of state. Carfax was clean of any accidents. Upon further research and due to issues with the car, we found that it had been in a previous accident and was not reported. We also found that it had failed a state safety inspection. Regardless of who you purchase from, pay for an all inclusive VIN search before you purchase a used car! If you hire a third party, make sure the person is able to walk underneath the car and get full visibility
-
September 2023 by Sheryl Hardin
I originally spoke w/Leanne who was very informative. She handed me off to Rich Hill who did a great job answering my questions about EVs on general and the Tesla I bought in my particular. There was no pressure. The purchase process was fairly short and painless. I would buy from them again.
