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May 2022 by J R.
My friend used this business with no problems and recommended them to me. I texted Kelly and everything seemed to go smoothly. I received the invoice and paid immediately via Venmo. The balloons were supposed to be delivered between 10 pm and 12 am the night before my daughter's birthday. When we woke and the balloons weren't there, I texted and was told they had a breaker blow in their warehouse and hoped to deliver in an hour. When an hour came and went I then asked for an ETA, and I was eventually given a 40 minute ETA. But, the balloons were never delivered, and my texts, phone calls and emails have not been returned regarding a refund which I still have not received.
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March 2022 by Christian & Emmanuel Mikobi
WILL TAKE YOUR MONEY UPFRONT AND STAND YOU UP DAY OF EVENT!!!The morning of my gender reveal they notified us they had van issues and would come later, an hour before the event. Once start time was approaching they did not answer texts, calls, or emails. Days later still not response. We went by the listed address which seems to be a residence. The listed owner who was at the residence upon arrival said there was a different owner (not her) who was in the hospital that handled our account. Lie upon lie. They said the money will be refunded in a few days. We will see... If you're reading this, please save your time and energy and find a legit company who will not try to scam you and leave you hanging for a once in a lifetime event.
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March 2022 by Jackie Ihekwaba
DO NOT USE THIS COMPANY!!! I wish I could give 0 stars. Kelly is a professional con artist. I relied on her services for a church event (my church is 4 mins from her office) We amicably decided on colors and style and she sent me an invoice to which I paid immediately. She not only totally no showed for the event, but she also went completely silent ignoring calls, texts, and emails. On the morning of, even if she had been honest and said something like “hey, I double booked and can’t make your event” I still would’ve been able to come up with a plan B. She didn’t refund my $200. Totally ruined my event. Still silent, no apology, nothing.
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September 2021 by Christian M.
WILL TAKE YOUR MONEY UPFRONT AND STAND YOU UP DAY OF EVENT!!! The morning of my gender reveal they notified us they had van issues and would come later, an hour before the event. Once start time was approaching they did not answer texts, calls, or emails. Days later still no response. We went by the listed address which seems to be a residence. The listed owner who was at the residence upon arrival said there was a different owner (not her) who was in the hospital that handled our account. Lie upon lie. They said the money will be refunded in a few days. We will see... If you're reading this, please save your time and energy and find a legit company that will not try to scam you and leave you hanging for a once-in-a-lifetime event.
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August 2021 by Jackie Adeola Michael
DO NOT USE THIS COMPANY!!! I wish I could give 0 stars. Kelly is a professional con artist. I relied on her services for a church event (my church is 4 mins from her office) We amicably decided on colors and style and she sent me an invoice to which I paid immediately. She not only totally no showed for the event, but she also went completely silent ignoring calls, texts, and emails. On the morning of, even if she had been honest and said something like “hey, I double booked and can’t make your event” I still would’ve been able to come up with a plan B. She didn’t refund my $200. Totally ruined my event. Still silent, no apology, nothing.
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August 2021 by Jackie I.
Kelly charged me almost $200 for balloons for an event. She never delivered the balloons, ignored my calls and texts, and has not refunded my money. The worst service I've ever experienced. My event was ruined.
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June 2021 by Lisa B.
I can't say enough good about Kelly Roberts and Celebrate It!! Balloons. From the first phone call Kelly was impressive! She was kind, helpful and just plain nice! She knew exactly what I wanted to make my BFF's move to Dallas spectacular!! Even in the midst of a balloon shortage!! I changed the delivery date a few times and each time she was gracious and accommodating even when in the end it meant the delivery was late in the day. Her and her team work endlessly to make a clients dreams come true... I would recommend her a thousand times over!! Kelly you and your company are the best! Thank you for all your hard work!
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March 2021 by Gerald Bostic
Great service! It was exactly what we wanted!
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March 2019 by Stacy Crockett
WARNING: DO NOT USE THIS COMPANY! I was in contact with Kelly for an order of balloon columns for my church’s 4-year anniversary. We emailed back and forth about pricing, colors and payment options. Based on the amazing communication prior to the event, I was looking forward to a hassle-free experience for my delivery. NO SUCH LUCK. I had requested a 10 AM delivery time due to our service starting at 10:30. I was given a 9:30-10 window for delivery. I started to panic at 10 when the balloons had not been delivered and I had not gotten any communication from Celebrate It Balloons. I called both contact numbers, text and emailed multiple times to get an ETA to no avail. At 10:26 I finally got a call from the delivery person. She advised while bring in the balloons that she had been to some wrong addresses looking for us. Our services are held in well know hotel and the name and complete address where provided. I was embarrassed and livid that she was setting up balloons while our Praise and Worship team was going into their second song. We had visitors and a guest speaker for this event. I got no apology from the delivery person. The columns were very well made and exactly as expected. I have now attempted to reach out by email several times to speak with someone at Celebrate It and am being ignored. This is terrible customer service and considering there a several balloon companies in town with comparable pricing, you would think they would do better to keep business.
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December 2018 by Greg K.
Kelly was very helpful and easy to work with when I was making an order. The balloons were delivered on time, and it was a great accent to our party. My issue is that the balloons and frame were not removed in accordance to the timeline laid out in our contract (3-7 days). On day 6, Kelly promised that someone would come that day or the next day. On day 7, Kate said someone would come that day or the next day. By day 8, nobody would answer my calls or emails. By day 11, the balloons and frame were still not removed, and basically half of the balloons had drifted off the frame and littered our neighborhood over the prior 4 or 5 days. That resulted in neighbors being very frustrated with us and a lot of unnecessary heartache. I generally had a problem getting in touch with anyone at Celebrate It after they repeatedly failed to pick up the balloon frames after telling me that they were coming "today or tomorrow" on multiple occasions. I emailed Celebrate It a copy of this post 1 day before I posted it, but I still couldn't get their attention. Yesterday, my calls to their corporate phone number just started going straight to voicemail. I still have their frames and guess that I should plan to just throw them away? Just a very frustrating experience. I think this is an opportunity for growth. Unfortunately for Celebrate It, I would not choose to work with them again.
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December 2018 by Wes R.
I wish I could give them zero stars. They are a terrible company. Do not use them unless you want your event to be ruined. They don't deliver on time, and they left before they completed the job. And never gave us our money back for the items they didn't provide; they never even responded to my multiple calls or emails. Seriously, they are awful people. I don't even know how they stay in business. Don't use them.
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September 2018 by Samuel D.
Do not go with this business if you are depending on the work to actually be done. I was left out in the cold two weeks before my daughters first birthday party and they never even tried to contact me back at all. Unless you have what the owners see as a pricey event, they will not follow through. I was highly disappointed because I assumed I was working with a reliable and professional business. This business needs to think about hiring more help and then go about accepting orders. They will never be successful with treating people the way I was. Shop around!
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July 2018 by Stacy C.
WARNING: DO NOT USE THIS COMPANY! I was in contact with Kelly for an order of balloon columns for my church's 4-year anniversary. We emailed back and forth about pricing, colors and payment options. Based on the amazing communication prior to the event, I was looking forward to a hassle-free experience for my delivery. NO SUCH LUCK. I had requested a 10 AM delivery time due to our service starting at 10:30. I was given a 9:30-10 window for delivery. I started to panic at 10 when the balloons had not been delivered and I had not gotten any communication from Celebrate It Balloons. I called both contact numbers, text and emailed multiple times to get an ETA to no avail. At 10:26 I finally got a call from the delivery person. She advised while bring in the balloons that she had been to some wrong addresses looking for us. Our services are held in well know hotel and the name and complete address where provided. I was embarrassed and livid that she was setting up balloons while our Praise and Worship team was going into their second song. We had visitors and a guest speaker for this event. I got no apology from the delivery person. The columns were very well made and exactly as expected. I have now attempted to reach out by email several times to speak with someone at Celebrate It and am being ignored. This is terrible customer service and considering there a several balloon companies in town with comparable pricing, you would think they would do better to keep business.
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March 2018 by Myron Green
I want to truly thank Celebrate It Balloons for their professionalism, their promptness, and their great customer service. I've had the opportunity to personally receive their services for a special 1 year olds birthday party a couple of weeks back. I want to say their service and creativity went up and beyond what many companies try to present but they succeeded. Witnessing what true customer service looks like truly made me feel proud that they cared for my request. They are #1 in my book. I will without hesitation do business with Celebrate It Balloons in the near future. Please if you haven't already used their services try them, I promise they wont let you down.....Myron Green Sr.
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March 2018 by Chasity Woodard
Excellent customer service and product! Had a Stat Wars theme party for my son and called last minute. Owner showed up the night before with light up light sabers, an R2D2 and 2 dozen helium balloons. I can't even describe how excited my son was! This company really knows how to out a spin on balloons and I would definitely recommend if you are searching for some flare at your event. Thank you Celebrate It Balloons for making my sons 2nd birthday amazing! Will use you every single year!