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January 2024 by Letha C.
I was having another issue after I had great body work done after I gave a poor survey I brought my car back to Caliber Collision & they gave an assessment what was happening & they quickly found out what was happening & now I am overly happy & they have precision & always a cut above the competition & you are always gonna get there best foot forward of all your needs... so I would send all my neighbors to come to Caliber Collidin in Carrollton off of I-35! They are the best!
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December 2023 by Satish Kumar
The crew at Caliber Collision, Carrollton, TX right from the reception to the technician were a team working together. I had a seamless experience and would recommend this to anyone looking for repairs on their cars.
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October 2023 by RACHEL CASTLEBERRY
They were very friendly when I dropped the car off. I was not cool with being called "honey bunny" when I called to check on my car repairs and left with nothing but did'nt make a scene as I was trying to get my car and get the eff out of there. .Then I received a notice from my progressive app that my car had 1 day left before repairs were complete. So, I called Caliber and they claimed my insurance never sent the estimate and they had never even started to repair my car. However, I later found an email to them from Progressive where my adjuster sent Caliber the estimate.I hate liars.I'm now left with no choice but to drive my BMW hundreds of miles in the condition it is (part hanging off and dragging the ground) as i cant afford to tow it that far to a collision repair shop in the city I'm moving to.I pick up my BMW 428 i and its on E. There is a substance that was spilled and drained down my car from the door. My rear drivers tire was flat and I literally have the receipt where i just purchased those tires in August so why is it flat, what the eff did they do in my car!!!?????????. I dropped my car off freshly cleaned and nothing wrong with it besides Collison repairs that were needed yet my car mysteriously added mileage its self, used 1/4 tank of gas, flattened its own tire and spilled substances on itself without a human.GO SOMEWHERE ELSE!!!This is not a professional business, this is a low class Hoodlum business with a cooperate name attached to it!!!!!!
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September 2023 by Michael Wynn Song
Number one, top quality, first class service. Cody and Michael were great to work with and don’t forget Ashley, good customer service skills. My repairs were done promptly, and I received my car totally satisfied with the repairs. The interior was immaculate, like a new car, the exterior was pristine. you guys should clone your representatives, they’re good! I wouldn’t hesitate to recommend your company to anyone needing your services.Services: Painting
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August 2023 by Mike Rochelle
I just picked up our Suburban from our friends at @caliber collision in Carrollton!Garage doors are not very forgiving, but they fixed the passenger door like new WITHOUT replacing the rear quarter panel! Their expert body man took on the challenge of recreating all the body lines and did an expert job! Thanks for your excellence and for finishing it on time and on budget!Cheers, Mike and the DFW Rochelle’s!Service: Painting
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August 2023 by Azy H
Topnotch service, and friendly personnel. The repairs were done to my satisfaction and much quicker than I had anticipated. Four days! Cody, Michael, Ed, Will, and Ashlee, were welcoming and addressed all my concerns. Caliber Collision in Carrollton does excellent repairs and provides outstanding service.
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August 2023 by Marsha Jackson
Great service. When they tell you, they are going to have your vehicle ready, it's ready. The quality of work is wonderful. I highly recommend them. Thanks Caliber.Service: Painting
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August 2023 by Darrick F.
I have had my 1500 Ram at Caliber Collison in Carrollton Texas for over 2 weeks for a basic windshield repair. 2 WEEKS!!!!.... to this day Mike Lewis nor his GM can tell me WHEN MY truck can be picked up.This is RIDICULOUS
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July 2023 by Jimmy Menke
Caliber collision did my repair in a very timely manner, worked with me, and my scheduling, communicated with me very well, and did great work on my repairs on my truck. I highly recommend a Caliber Collision, in particular this location, with Michael as the manager.I highly recommend them.Service: Body & Trim
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July 2023 by Mariah Bowen
Talk about turning a bad accident into a great experience. Just wanted to give a shout out to Laray!Laray was my rep and she was so understanding of how stressed I was about my only vehicle being tied up at the shop. I know it wasn’t her job, but she was so sympathetic and understanding about how frustrated I was with my whole wreck experience with my insurance company.My rental went great and I actually got my car back exactly on time which I was really worried about. 10/10 for Laray!Service: Body & Trim
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July 2023 by Scott H
Although I don't like the reason why I have to bring my car into Caliber for work (because of a collision or wreck), I know I am always in good hands with the quality, professional behavior, and excellent customer service from the moment I walk in to weeks after the repair is done (they have done follow up reach outs to make sure everything is still satisfactory with the repair).I cannot recommend them highly enough. Cody was an amazing technician and Ashlee was incredible with her customer service. They both made it clear what the next steps were in addition to providing knowledgeable answers to every question I asked. They are both valuable assets to the company.
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June 2023 by Manish Rajoria
We met an accident and dropped our car for repair after 'Highly referred' by Travelers insurance. However, I deeply regret it as it's been about 2 months since then and every week they just keep extending the date. Every time we call them they just revert with a date. We have to do multiple calls and yet after that they just respond "Oh hey! There is a part we are waiting for Volkswagon to provide us or waiting for this guy to visit and check". I wish I had gone to Volkswagon collision center only. We have spent over 1000$ in car rentals and about 247.37$ in Cabs so far due to this issue. This is ridiculous as there seems to be no sense of ownership/responsibility/ customer service or sincerity towards work. The attitude is so laid back as if someone's life doesn't matter to them. I am no expert, but our car had a minor accident and it wasn't total or had major bumps apart from the front side. If this continues we will go broke paying for rental as none can take endless hours of leave from work or continue to pay for cabs.
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June 2023 by scott schulstad
Caliber Collision did an excellent job! My car had hail damage from a storm in March 2030. Their shop is clean, and the staff is courteous and efficient. They worked closely with my insurance carrier and kept me informed. They completed the work on time and on schedule.Service: Body & Trim
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June 2023 by Wes C
Don’t hesitate to bring your vehicle here. The staff is professional, polite and set proper expectations right from the start. The repair was done on time and looks great. Very happy I chose Caliber for my repairs. You can rest easy when these guys are working on your car.Service: Body & Trim
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June 2023 by infiniti __alex
For the most part enjoyed working here, a few MAJOR HICKUPS ethically and morally at this location but some talented body worksman in the industry are employed here and I was happy to work along with you all and see the process of Repairing a wrecked vehicle. Thank you (train was the most annoying part of getting to this location lol)
