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March 2024 by Siraj Virani
I totally agree with Mathew. I will try not to go to this bank unless necessary. Robert Nam is very rude and inconsiderate person. I waited for 45 minutes for notary then he refused to notarize my documents. He said he can only notarize documents that was related to PNC. I had a lot purchase agreement that I paid cash. I hope the bank soon realizes and fires this unfriendly banker.
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February 2024 by Michael Pang
Roland Guillen is a hero! He helped me exchange money when my own bank across the street, Chase, let me down. Thank you!
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August 2023 by Matthew Okereke
First I’ve to say I’ve had a wonderful experience at this branch until I met one Mr Robert Nam today. He’s racist to the core. Once he pulled up my account information he started to ask for proof of my immigration status to do a simple service that other banks needed only my Drivers License and SSN to do. I had my valid Id card yet this man refused. I rushed back home came back with all the immigration documents and he didn’t have the face to look at me. People like Robert Nam shouldn’t be doing any type of customer service job.
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July 2023 by Anna Buford
Every time I have had to take care of things here at this bank the customer service has been on point. I haven't had any issues and get everything I need to get done fast and good service.
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January 2023 by M P
Literally worse customer service ever, the cashier told she is being 20 years working for this bank but she still doesn’t know how to solve problems from clients, she didn’t even try.. I don’t like to post negative comments but I don’t like to be treated like that either.
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December 2022 by Maurin Pim
Literally worse customer service ever, the cashier told she is being 20 years working for this bank but she still doesn’t know how to solve problems from clients, she didn’t even try.. I don’t like to post negative comments but I don’t like to be treated like that either.
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August 2022 by Diplomat 24
The most stingy bank I've ever done business with. Closed the account, went to Navy Federal and FNBO and got $80k to start my business.
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January 2022 by Edgar Zurita
Trying to get a hold of this specific branch is impossible. Literally sat on hold in silence for 15 minutes before giving up. How difficult is it to answer a phone? Called 2 other branches and every single one of them answer except this 1. Ridiculous.
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January 2022 by Scott Jaekwan Park (Scott)
While deadly winter-storm, only this branch cleaned snow for the customers. I didn’t have no issue to use the ATM.
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January 2022 by Scott Park
While deadly winter-storm, only this branch cleaned snow for the customers. I didn’t have no issue to use the ATM.
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December 2021 by Nik Curtis
Been here over an hour, all I need I someone to print 5 months worth of records, takes 5 mins. Teller says i have to wait on one of the bankers (ridiculous). Ever since PNC took over it has been a real circus. Noone at the bank seems to care about customers, they are bo longer "realtime banking" so if you deposit a paycheck on friday you wont receive it until the following monday. I cant recommend this bank anymore and I'm even at the point where I would tell people to steer clear of this bank.
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November 2021 by Kent Stewart
Closed on Saturday.Need YOUR money...good luck, the one ATM apparently takes weekends off as well. Don't bother trying to meet with a banker, ours; Adnan, got up in the middle of a meeting , stated he had an appt. and walked out leaving my wife and I staring at each other in disbelief. The Feds need to investigate this place. Worst bank ever! Chase Bank is across the street. My first stop Monday morning.
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October 2021 by A.J. Surprenant
Had to stop because the bank is changing it's name at the Carrollton Location
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September 2021 by Tiara A.
Very rude . No one speaks to you when you walk in and then they look at you up and down and then ask for another form of ID XD they are ridiculous. no problem with stopping at the BBVA by my house but like wow
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March 2021 by JK Park
While deadly winter-storm, only this branch cleaned snow for the customers. I didn’t have no issue to use the ATM.
