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June 2024 by Mindy Chiem
I had a horrible experience here with Daniella. I brought brand new body washes and she wanted me to return them and pay for the exchange. I dont think she has read up on her company’s return policy. If I wanted cash, fine, she might be right, but I was asking for an even exchange and she was super rude. I’m not looking for cash. I don’t want to use bad wash. B&bw has a 100% satisfaction guarantee because they love their customers. They don’t want to end up like Express, that stopped caring about the customer service side. You can’t have a brick and mortar and put people inside that are on a power trip. Her arguing with the customer and refusing to honor their policy doesn’t help anyone. It makes her and her store look bad and uneducated in her company’s ethos. I called customer service and they were so apologetic, they shipped me three free body washes with free shipping. I just won’t walk into the store anymore and when corporate looks at the store’s numbers and can’t figure out why they are doing so poorly, here is why.
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May 2024 by Pamela Salazar
I walked into the store trying to make an even exchange for some room sprays. I accidentally order 2 of the same and wanted to exchange for some other scents. The lady there said she couldn’t do it and she could give me store credit (cause I have my receipt). WORST LOCATION EVER!
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April 2024 by Christine DeMeo
Great service!
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April 2024 by Ann-Marrie Russell
Wonderful store. Always friendly staff. I have been shopping at this location for over 20 years.
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March 2024 by Yoany del Carmen Salazar chourio
I love the creams and lotions that are super rich, fresh and soft, the smell lasts a long time. 10 out of 10
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December 2023 by Vanessa Medina
I loved the attention! And not to mention the experience of being able to try the fragrances and that helps you choose the best one for you even if it is difficult to do so hahaha
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November 2023 by Leigh Costa
Will never again spend a dime at this location. Have had interactions prior with store manager Jenn and she is just the WORST. Went to pickup an order submitted online and while I was there, took a single wick candle I had purchased sometime in the last couple of months that had no wick. As I picked up my order I asked if she could just switch it out for one that had a wick. EXACT SAME PRODUCT. She told me no and that the best she could do was offer store credit and then I could use said credit to purchase the same candle. As little sense as this made I agreed. Only to then attempt to purchase the same candle with the SIX dollar credit she gave me...nowhere near enough to purchase the same product. Mind you I have an online account with them, spend a ton of money there, and she tells me that she can only give me credit for the lowest amount that item has been in the past. All I wanted was the exact same candle I purchased but that had a wick so I could actually use it! Terrible customer service and have dealt with bossy know it all attitude from her many times in the past. Only reason I am giving two stars is because some of the other women in there are friendly and when I called corporate to report this incident they made it right.
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November 2023 by Kevin Yeung
Love the hand soaps when they go on sale for 3.50 a bottle. Never knew I would be into soap collection till experiencing these haha.
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November 2023 by rachele newcomb
My most favorite location EVER! The o my one I love picking up my orders. Everyone is super friendly & helpful. Me and my husband love to see Jen, she’s amazing and always smiling. Thank you for always having our orders ready and being so helpful.
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November 2023 by Tina Saner
Love this little Store. Everyone is so Nice
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October 2023 by Dwayne Merridy
Enjoy the customer service and the sales.
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October 2023 by Dariyus West
When I walked into this store there were two employees chatting and didn't greet me. Then a woman walked in the store behind me and they greeted and helped her. No one asked me if I needed any help the whole time I shopped around for five different products. I heard and saw the employees greet and send off every other customer that came and went. It was very suspicious considering there were men, women and children being attended to besides me. Treat every customer with the same respect and hospitality. Period. The cashier ID: 3628542 was lovely and she was the best part of my visit.
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September 2023 by Kyle Wayne
If ur annoyed because the customers aren’t forming the checkout line right, then maybe y’all should make non confusing checkout area.
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September 2023 by Ziggy Ma
There’s always that one employee who rude for no reason. If you don’t like interacting with customers, why are u working there?
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September 2023 by Eleanor L
The owner needs to look into the two white employees working here!! They’re always having an attitude and even mocked a Spanish speaking customer today!! Y’all should be ashamed of yourselves!!
