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April 2024 by greisy franco
The girls at the reception are very friendly, the Dr. is very friendly, but the girls who verify your formula for the lenses are very bad-tempered and serve in a bad way. I can't explain why she works there if she serves the public. I chose two pairs of lenses and I told her that she could. change one because I didn't like it, because of my face she got upset and told me no, she didn't want to work lack of respect now I have to leave some lenses that I don't like because she didn't want to do anything on the computer the girl is sitting in the back left when someone with black hair comes in, don't even think about her taking care of them as she just came to work ?
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March 2024 by Johnny “Juiceball”
I have been a loyal purchaser of both contacts and glasses here for a year. I spend about $500 a year here. The glasses are ok, they are designed to last a year until your next visit, i would avoid the upgrades if possible. The staff used to be really good but i guess there is new mgmt and a new staff. This year i was very turned off by their smugness and resistance to help me maximize my insurance. So i have decided to take my $500 a year and go elsewhere. I went to Costco and got a years supply of contacts for what Americas best could only get me 6 months on my insurance. Paid less for glasses with much newer styles at Costco. Who knew they had optical, go figure?
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February 2024 by Jamillia Diggins
Friendly and helpful staff
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February 2024 by Kaley Smith
My fiancé decided to come here to purchase his glasses (outside RX). First older lady at front desk was great. She did well at fitting us in on top of checking in appts already scheduled.Our issue is with Samantha, I believe she’s the optician. First of all greeting and demeanor was not friendly, but that didn’t bother me.When my fiancé was confused at which lens material/coatings to get she did not explain anything. By the time we checked out and left, we realized his PD was never measured. The only info she got from us was the RX (with no written pd), glasses he picked, and money.No big deal. Mistakes happen. I decided to call the office and when Samantha spoke with me she told me his PD is 32. When I asked her how she got that measurement she told me it was written on the RX. I proceeded to tell Samantha that was his age. That’s when she got defensive and told me PD of the patient doesn’t matter and it’s mainly the glasses PD that matters. Which she then told me the glasses PD is 32. False. (We checked the glasses online and when we got it and the PD was actually 37 monocularly).She then was sassy and told me if it makes me happier we can return and have the PD measured. At this point I was already far from the office and told her we could get it measured at a nearby target optical. Which again patients PD was not 32.Long story short, if Samantha wasn’t as defensive and lied I would not have any issues bc mistakes do happen. You just have to own up to it.What makes me uneasy is that she put her pride above my fiancés vision and would have rather him purchase glasses that was incorrectly made.
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December 2023 by Karla P. Andrade
I called to ask if they accept my insurance but the receptionist sounded in a very bad mood and didn't even let me finish asking my question when she told me that they don't accept my insurance. I understand sometimes there is fatigue but I wouldn't even want to set foot there if there are staff with that indisposition.I personally don't recommend it, at least not these days in the Carrollton area.
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December 2023 by Rob Whiteley
Very helpful, very efficient. Sweet hot older lady.
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October 2023 by Mary Sargent
Very pleased with America's Best . I have usedAmerica's Best for years and will continue. Very pleased with throughness of exam & Doctors explanation of the results. Sometimes the frame selection is great and other times, not so much.
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October 2023 by extro
Marleny was very helpful and friendly, made me feel comfortable while selecting my frames and when it came to discussing price plans, she was very clear and upfront about all pricing plans.
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August 2023 by Jayden O
Great customer service by Marleny from Carrollton location. She helped with the recommendation process and very courteous. Will be back
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August 2023 by Andrew Martinez
Marleny was super helpful and sweet. She made sure that I was taken care of and made especially sure I knew what I was getting into with my purchase. The whole examination process was simple and easy and the staff made sure I understood what was happening and explained to me my results, would recommend. :P
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August 2023 by Mie Blackwell
Nice location, Mareny (believe it how's she spells it long hair and bright smile) was such a pleasure and help. She's attentive and made sure I understood my discount, the pricing, and the perks available. She adjusted my glasses when I came back as well and made sure I was well taken care of.
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August 2023 by Jensie Paravel
Best place honestly. I’m finally old enough to take care of my own stuff and they just make everything easier for me. Marleny (I think that her name) she is the best. She explained everything well and gave me many options. She helped a lot. She’s the reason why I haven’t gone anywhere else.
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August 2023 by A P
Had an eye appointment 3 weeks ago and was told I would receive my trial contacts in 5-10 business days. No call. I called and they put me on hold for 15 minutes to (I assume) order them. I called back a week later when they didn’t arrive as scheduled and was told they weren’t there. Called again to ask for my Rx, couldn’t get it without the contacts. I called 4 times before somebody told me they had them. They set an appointment for me without notifying me and then told me I missed it when I went in person. To make it better, they lost my file.
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August 2023 by Leana Hughes
This was a very pleasant visit. I was able to get in and out with Samantha! She has great customer service and was able to deliver everything we needed! Thank you all so much. Made such a stressful day much better!
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August 2023 by C AO
Marleny at the Carrollton location was very helpful on helping me choose a frame that worked for my budget, coverage and face. :) Shes so friendly, quick and knowledgeable. Made the visit on 7/22 enjoyable and easy! Thank you!
