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April 2024 by Rissa C
Andrew was great! He made the moving experience exceptional! Thank you so much for your help! You are amazing!
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April 2024 by Chris Perez
Sheryl it’s a dishonest person , they give us the wrong storage unit then 2 months later calling trying to collect extra fees “we are responsable to pay “ talked to Sheryl about it she said there’s nothing she can do , I called costumer service they said to go back and call them from office , never mind I just move some place elsewhere, I refuse give my business to dishonest employees and fraudulent manager
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March 2024 by Jessica Justus
Andrew was very helpful with move in and made it a great experience! Nice clean location with great customer service! All staff interactions were very helpful and kind.
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March 2024 by Dexter Bahinting
Quick and easy
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March 2024 by Mary Edwards
Wanted to say what a wonderful experience I had dealing with Cheryl. Public Storage is fortunate to have you as a employee. Thanks again.
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March 2024 by Taisha Ford
Cheryl is a great and wonderful person if you need a storage please go and see her
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February 2024 by Barbara Moran
If I could give it a zero, I would. More like a scam. They have no staff during business hours. We did transaction online, paid, got to location and couldn't access the unit. There was noone there to help; left message and even called the 1800.... they claimed they will keep the Administrative Fee!!!! We couldn't access the unit and needed a refund due to lack of service from them. So unfair. It is a fraud.
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January 2024 by Ryan Whitton
Andrew was awesome! Very professional and informative. Easy 5 stars!
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November 2023 by Karla V
If I could give this place zero stars I would. Do not rent here!!!! They will raise the rent add on fees! A worker there named Cheryl will get mad when you try to get information and hang up on you and not answer the phone anymore. Cheryl has the worst customer service! Do not choose this location unless you want to over pay and be disrespected.
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November 2023 by Karla Villa
If I could give this place zero stars I would. Do not rent here!!!! They will raise the rent add on fees! A worker there named Cheryl will get mad when you try to get information and hang up on you and not answer the phone anymore. Cheryl has the worst customer service! Do not choose this location unless you want to over pay and be disrespected.
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June 2023 by Susan Martinez
TERRIBLEEEEEEEEEEEEE SERVICE!!!!!! THEY GIVE YOU THE HARDEST TIME AND DO NOT WORK WITH YOU! I AM A WORKING MOM and they seem to still not understand, how to come up with solutions to assist their customers in a manner that makes sense. Ever since this storage unit got acquired by this new company it has DEFINITELY GONE DOWN HILL! Customer service does not exist at all!
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June 2023 by Amier Siddique
Sheryll is the best, she went above and beyond to contact me with important notices. Great facility with great people!
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June 2023 by Mike Haaksman
Unfortunately since Public Storage has taken over from All-storage, this facility has gone downhill. The first issue has been the constant rate increases - with no change in facility improvements. What am I paying for?Second, the place is not very well kept and I was often finding trash in the halls of the building my unit was in.Third, several broken components such as the doors and now the back gate that need repair but are not.Fourth - it’s difficult to get assistance and communication is very slow - if available at all.Fifth - be sure to bring your own cart because there is rarely one available when you need one.Sixth - the space is supposed to be air-conditioned but because the doors don’t shut properly, it’s around 80 to 85 degrees inside the space.I was not wanting to move out to another facility but when the company clearly has no care for it’s customers or the storage space, what’s the point? The final nail was when I moved out a week after paying for the month and they didn’t pro rate my rental fee.Two years ago, I would have recommended this place. Today, I’d suggest you look elsewhere.
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June 2023 by Brian M.
My first time ever to rent a storage unit and I'm over 50 years old. But Cheryl and team at Public Storage off Beltline in Carrollton made it super easy. They walked with me in the hot Texas sun from one end of the property to the other to show me the units available. They were very quick and attentive to my needs. Thank you!
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May 2023 by Armando S.
2nd floor Ac not working in a climate controlled storage unit and the Elevator isn't working with no timetable on fixing it! this is unacceptable!
