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November 2023 by jacqueline Moore
I wanted to share my thanks and give a special shout out to Buster at Ace Hardware - Carrollton. My sister and I were there this past Saturday attempting to get her vehicle key replaced. Buster went above and beyond with his help. Where most people and store associates would've turned us away, he was kind and patient. We even shared a few laughs during the whole process. I was so thankful for his help, I offered him a tip. He respectfully declined, saying he was just doing his job. It is individuals like Buster that take a stressful situation and make it a pleasant experience. Thank you sir for all your help this weekend. My sister is very grateful and so am I.
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October 2023 by Loretta Scott
I am an LMT. A screw/knob part that is used adjust a part of the massage chair had broken. I went in seeking advice on ways to replace or repair. The gentleman who helped me was creative and found a screw/knob assembly that would work with the equipment. My visit was quick and easy and less than $5.00
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September 2023 by Brian Ashby
Had the nicest lady help me find everything I needed from start to finish. Really pleased as it made for a quick stop.
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September 2023 by Sharon T.
This store has the nicest clerks. I stopped in to check out if they had a gardening item I was looking for. Was greeted as I entered clerk happily helped me look for it. They had it but was a larger bag than I needed for my small project. He even suggested another store I might check out. It is so mice to have such a great hardware store close to home.
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August 2023 by James Petty
The great thing about this place is they have just about everything you might need, however they are pricey and don't have bulk materials. The staff is friendly and welcoming. Expect to wait for assistance on some items like chainsaw chains as they are locked up.
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August 2023 by e e
Great service. Competitive prices & they honor my military I'd card for 10% discount which Home Cheapo has quit doing recently despite their ongoing ads
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August 2023 by Paige Clark
Lazy store associate lied about the process when I know they can cut the key here. She just didn’t want to cut it.
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July 2023 by Tricia
I've been doing a lot of home projects lately, so I've been here more often than I ever have. They're always super friendly and helpful, and I don't feel judged for not knowing it all. They'll even explain things if you need/want. Feels like a local store rather than a big box store. I'll be back!
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July 2023 by John C.
Ace Hardware never ceases to amaze me! Today I went in to purchase the correct size screw driver. Dave found the correct one! Every time I go there, they could not be more accommodating. Today Dave helped me to get the right size screwdriver. I had a very pleasant conversation with the head cashier, Eileen. I'm not sure I spelled her name correctly. I don't bother to go to Home Depot or Lowes I can get everything not far fine the street! Thanks again, y'all are the best!
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July 2023 by Sheila M.
I was under the impression that Ace Hardware's policy was giving great customer service. You know, "Ace is the place with the helpful Hardware folks." Makes sense since they are much smaller than the big box stores so they can't provide as much selection. And since their prices are not very competitive. They need some edge to give people a reason to shop there. That's why I was surprised to be treated in such a condescending manner today. Pretty soon everything will be purchased online and it won't be from Ace. And this is why.
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July 2023 by Bill F.
I'm very disappointed in Westlake policy. I downloaded their app and received a 5 dollar coupon. I purchased 3 items. They applied the $5. Over the 3 items. I had to return one item and asked about the partial discount. Without hesitation they said you loose it. Now what they could have done is give me the discount in cash. Or apply the discount to the remaining items. I realize this is a small amount, but over time and thousands of patrons it will add up. Actually this violates TEXAS consumer protection act called 3rd party deceptive Trade Practices Act. I may let them know.
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July 2023 by Art T
First time here. I went in looking for an item n everyone was so helpful and got it for me right away. I'll be using this Ace to shop at for all my hardware needs.
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June 2023 by DREAM MATTRESS furniture
I called him for an item and they said they have it in stock. I drove 40 minutes when I got there. They told me wouldn’t have it bad service.
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May 2023 by H0N3y _ (H0N3y)
I came here looking for a hose attatchment by myself and the male staff made me feel extremely uncomfortable. The female manager was outside talking to an older couple, inside and I asked two men at the counter for help. The older one said he could help me and we went to the isle and he answered my questions then started talking to me about my stature. I felt extremely uncomfortable as a female shopping here and will not be back.
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April 2023 by Steve Jennings
Very friendly, very helpful, NOT a big box store, more like a privately owned, true customer-oriented store.
