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October 2024 by Vicki Isaacks
Buster and Jim are top notch. Never had a problem here. Excellent customer service.
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September 2024 by Albert C
Went in for knife sharpening. The machine plays a video showing the associate to push the knife all the way forward against the mount, because the engineers knew that the users would be making this mistake. The associate messed this up big time and my $100 knife had to go through another pass, and the second pass was real close.
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September 2024 by cwooer
No Better Place if you need a specific nut or bolt, or need help trouble shooting a home-based project.
Team Members that walk the aisles know their store and know their stuff.
While the price points are lower and the inventory larger at Big Box Stores, these Ace Hardware Stores and Westlake excel at one-on-one help and guidance.
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August 2024 by Michelle Holt
My go to place for paint and little hardware things. I love ordering the paint online and then swinging by to pick it up so I don't have to wait for it to be mixed. They are FAST with the online orders - Can't beat the service!
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July 2024 by Lori Bauer
Management mistreats it's elderly employees. If they complain, it gets worse. People shop at Ace because of the older staff and their knowledge base. Ace should be ashamed to employ managers who verbally abuse staff, especially senior citizens for no reason
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June 2024 by Private Individual
The manager, Sara, is a disgusting human being. There's a very nice, elderly lady who works there, named Eileen. Sweet woman, knows her store, very helpful. But Sara, is pure evil. I have experienced on more than one occasion, deliberate abuse from Sara towards Eileen. Sara yells at Eileen, talks down to Eileen. Sara degrades Eileen every chance Sara can. I have left Ace to purchase elsewhere because I can not tolerate the Disgusting Abuse Sara dishes out towards Eileen. I will be filing a report to Corporate, BBB, Texas Labor Force and possibly an attorney. I REFUSE to ever purchase from Ace until Sara is No Longer employed by Ace.
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June 2024 by Tony Hernandez
I had a very negative experience with an employee while doing a return. The employees name is James or Jim. I am not sure because his badge said otherwise. Came in to ask for a return and he said that only if they carried it, they would make a return, but didn’t even bother to check if they carried it until I asked him to. Proceeded to ask where the bathroom was, and he answered the phone after I had asked him and told me to wait until he finished his phone call. After he finally told me where the bathroom was, I proceeded to thank him and said “thank you boss. I appreciate that.” He then replied very rudely “that is not my name” but keep in mind. I didn’t know his name. I was just being courteous because he was an elder. I then proceeded to call him, sir, and he didn’t have a problem with that. When I came back to check out, he proceeded to talk to me with sarcasm. I will definitely be thinking twice before coming back to this store.
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June 2024 by just lee
Bought wood boss chain saw. Very helpful service. Super nice and friendly customer service. The who helped me was very nice. Sorry I missed his name.
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April 2024 by Bailey Marríos
The guy at the front was really nice and let me pick out colors for cups, I told him I had a question for the guy in the back who was busy when I was back there, and I would be right back. I walked to the back, trying to find the associate and a woman that was working ripped the cups out of my hands and told me how I’m not supposed to have these… The employees were very nice but I will not be coming back to this location if that’s how you treat customers. Please retrain your female associates.
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March 2024 by Danny Boudrot
Great and knowledgeable help! a nice variety of useful home products as well as hardware
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March 2024 by Kathryn Hurn
BEWARE: Westlake Carrollton only store within 20 miles with item I required for a retaining wall build. Paid full price online/store told me I could pick it up in the morning. Drove an hour each way to discover my item filthy, broken leg with a for sale price sticker $30 less than what I paid. The manager who claims she loves to help people in her community was put out that I refused it. They reluctantly brought out another intact and less dirty. Sad that working-class people would try to cheat other hard-working, working-class people. Thankfully, my local ACE (Lakewood ACE Hardware) has yet to betray a trust, I'll patronize them as much as possible.
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February 2024 by Dylan T
Very helpful and friendly staff! They were able to help me get my motorcycle key cut with no problems, also picked up some chain lube while I was there!
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February 2024 by Rick Aucoin
My local hardware store.
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February 2024 by Margelee Hylton
I don’t mind paying extra for personal, friendly & efficient service! Lovely experience even though I did not have the name of what I wanted but they were able to understand & offered recommendations!
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December 2023 by Hastily
Excellent service, unique tools inventory
