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April 2024 by Clara Martinez
Complaint Regarding Racial Bias and Unethical Treatment at Thompson Gift Shop LLC
Good afternoon,
I hope this message finds you well. Unfortunately, I had a distressing experience during my recent visit to Thompson Gift Shop LLC.
Upon entering the store, I was immediately struck by the beautiful selection of jewelry. However, my browsing was marred by the persistent presence of a staff member who followed me closely throughout my visit. As a woman of color, this behavior was both alarming and disheartening. Nevertheless, I proceeded with my purchase of Gold Hoop Earrings, priced at ($62.79).
Regrettably, my excitement turned to disappointment when, upon returning home and attempting to wear the earrings, one of the backs broke, rendering the earrings unwearable. This was particularly surprising given the price point and apparent quality of the product.
Subsequently, I returned to the store within (ten minutes) to request an (in-store exchange). However, I was met with refusal and informed that my receipt would be retained along with the defective earrings. Such treatment is unacceptable and further exacerbated my dissatisfaction with the entire experience.
I am reaching out in hope that the racial bias and inadequate customer service displayed by Thompson Gift Shop LLC is noticed by the community. When I questioned the manager about the undue surveillance I experienced while browsing the Brighton jewelry, their dismissive response only added to my frustration: "Oh, we do that with everybody."
Thank you for your attention to this matter!
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February 2024 by Brandon Whitney
Great place to find those special items with true meaning!
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December 2023 by Aubrey Brandenberger
I get so excited when I get to go in and experience the magic of Christmas in the store! They have amazing quality to choose from! Simply put, they have something nice for everyone to make them feel loved, appreciated, and valued. I will always go see the lovely ladies at Thompson’s when I get the chance!
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December 2023 by Patricia Henson
I went yesterday to use up the rest of my gift card on Christmas gifts and was told I couldn’t use the remaining balance because THEY got a new system!!! When the gift card was bought, they happily put the money in their pocket, but when time for the recipient of the card to shop—it’s not good!! In my book, that’s stealing. The owner wouldn’t budge an inch—I’ll never be back!!
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June 2023 by Jennifer D.
Very disappointed in the customer service here. Beautiful gifts and jewelry, but we felt very unwelcome. We are visiting from the Dallas area and have been hiking the canyon, so we came in with no makeup and sweaty hair. I felt like we were being watched every step we took. I had several things picked up to buy but put them down because I refuse to give them my patronage.
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March 2023 by Julie Clarke
I ADORE this shop and pop in as often as I can! The selection is wonderful-it’s not the same stuff I see in every other darling boutique. The staff is ALWAYS polite, helpful, and gracious (it doesn’t matter if I make a purchase or not). Love me some Thompson’s! ❤️
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February 2023 by Rhaelee A.
It is a nice store but they follow you step by step. I personally worked there and will not go back. I was told I better rethink working there bc of health. I was sick and told them I needed to go home and she was mad bc her kid were around me. Not my fault.. Also my sister in law went in with her mom to do a wedding registry and the girl that greeted her by the door was super sweet! She was a college girl trying to help but the mother of the owner ran up there to her and was very ugly and said they couldn't help her bc they were busy. My sister in law don't get off until 5:30 and she was up there right after work so that gave her 30 minutes to look! But the mother of owner told her then they couldn't help her so they and my family won't return. My mother in law went it there and try to buy a gift for her niece off of her registry and I told her to ask for a folder with the list of items and they wouldn't give it to her. They also follow every step you take to make sure you don't steal.
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November 2022 by Al D
There was a table with items on it each item was $1 each. The sign asked for cash instead card. I went to several banks to get cash. Once I finally made it to the store before they closed. I purchased 2 items and paid cash. An employee asked me if she could put them in a bag for me. I said let’s wait until the manager comes back and gives me my cash back. Before I left I asked for a bag to carry my 2 items since it was glass. The manager denied me a bag at all to carry them in. Her defense was we are selling these items practically for free. I was shocked that I was denied any bag at all to carry them in. I walked out not a happy or satisfied customer at all.
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October 2022 by Alan & Natalie Dressner
There was a table with items on it each item was $1 each. The sign asked for cash instead card. I went to several banks to get cash. Once I finally made it to the store before they closed. I purchased 2 items and paid cash. An employee asked me if she could put them in a bag for me. I said let’s wait until the manager comes back and gives me my cash back. Before I left I asked for a bag to carry my 2 items since it was glass. The manager denied me a bag at all to carry them in. Her defense was we are selling these items practically for free. I was shocked that I was denied any bag at all to carry them in. I walked out not a happy or satisfied customer at all.
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February 2022 by Farrell G.
Such a great gift shop and housewares store for those wanting to browse or buy! Plus their jewelry selection is fabulous. The ladies here are always so kind and willing to help fellow Canyonites or any shopper in-store!I highly recommend this place because they sell quality brands, they're genuinely concerned about their customers, and they are glad to help in any way they can!Plus, they run sales often, which are really good!I've been shopping here since college and probably won't ever stop!This is your place if you're looking for: Kendra Scott, Jon Hart Designs, Happy Everything, Brighton, Bentley kitchen wares, Hallmark cards and ornaments, Mudpie for ladies and kids, Kate Spade, Consuela, Voluspa, Capri Blue, holiday fun, lots of clothing, and so much more!I smile every time I walk in the door...it's one of my favorites! Stop by when you can because you won't be disappointed!
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February 2022 by Angela Lamb
Delightful ❤️. Will return again and again!
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January 2022 by Joann Cochennet
The best gift shop!!! So cute and fun!
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August 2021 by McCalle Fryar
Will absolutely never return to this store!We love in Houston and were in Amarillo visiting. Stopped by on Saturday and they had already closed, we decided to go back on Monday when they were open.What a cute store and I was excited about the fall decor in the window. We looked at all of the fall items and were wandering around looking at the rest of the store before picking out what we wanted in the front. My 11 year old and I found a pop-it that was out of its package (yes I saw this out of the packaging with my own 2 eyes). My daughter was walking around making annoying pop-it noises with this toy. Yes, terrible mom, I should have taken it away and told her to stop. Shame on me! The “kind” lady that I assume owns the place asked my daughter in a not so nice way if she was planning on purchasing said pop-it. Of course the response was no. So she took it away from her and found the packaging that was already torn and placed the pop-it at the counter so my 11 year old wouldn’t accidentally steal it. My daughter was so embarrassed, again I should have taken it away from her. I told the older lady at the front we would buy the pop-it since the other “kind” lady was concerned with it walking out of the store with my child. The younger “kind” lady came to the cash register and basically called my daughter and I a liar. She stated she had personally made sure all of the pop-its were in their packages first thing this morning. Untrue, I told her I saw it myself out of the package and again she told me I was wrong. I cannot remember a time in my life I have felt the way this “kind” woman made me feel. She lost a huge sale today on her fall decor. No worries though the prices are better around the corner.
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April 2021 by Joyce Crisler
Our family was in Canyon, Texas for Easter weekend. One of our favorite things to do is shop downtown in all of the unique, quaint gift shops. We visited Thompson’s yesterday and absolutely loved the selection. We spent about an hour in the store, and ended up purchasing over $300 of merchandise. After visiting other shops, we chose to return one item at Thompson’s because we found a comparable item at a lower cost. The item was $50. We returned to Thompson’s to kindly request a refund. We were first told that they did not do refunds, they only do exchanges. Then we were told that they could not refund a debit card. Then they decided that “during this crazy time” they could not do the refund/exchange because they would have to take the item back and sanitize it before restocking it. This was very confusing to us because whether or not it was a refund or exchange, the item would still have to be sanitized. Out of ALL the explanations they gave, none of them made sense and each one continued to compound upon and contradict the other.Their sales receipt states two totally different things as well:First it states that all sales are final.Then, just below that on the receipt, it states that returns will be honored with an exchange. This in itself is a contradiction in terms. Refund by definition means to give back money. An exchange is just that - an exchange of goods. There is also a place on the receipt for the customer to initial that they agree to the terms, but no initial was ever requested.They did offer to refund our money onto a gift card but we live 8 hours away, therefore Thompson’s is not a place we frequent so a gift card would not be of any use to us.The unprofessional, condescending, rude manner in which the staff handled the situation was sickening. At one point, when the manager called the owner, she told her (where I could hear her) that we were going to “make a scene” if we did not get what we wanted. Interestingly enough, once the owner, Melissa, showed up, it was she and the manager who caused the scene with their loud, passive aggressive manner in which they communicated with us so that everyone else in the shop could hear. They did inevitably end up refunding us, but not without making us feel that they did not value the fact that we were trying to support local business.We have had plenty of less than desirable customer service experiences in our life. And not once have we ever left a negative review. We just simply take our business elsewhere. But this experience was so disturbing, we feel like we would be doing a disservice by not informing future customers.
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March 2021 by R J
It's a really nice store, it's a shame that the staff is so rude. Especially the older lady, who's very stuck up and snobby anytime you try to ask questions. Honestly you can have a better experience at other boutiques in Amarillo with better stuff to buy and employees that are actually nice. The lack of professionalism from this store is pretty extreme, but not something I'm surprised by.
