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February 2022 by Lisa P.
I wouldn't even rate this place the first time we had a app at 1:30 they took my money at 1:40 for app for a cat scan for my daughter sat in waiting room till 3:30 finally saw dr Sean he spent 3 minutes with us we waited another hour to get onto get a cat scan done and by 4:30 was told to go home Bc they were still waiting on insurance. We then made another app for that Friday they told us the cat scan was broken told us to come back Monday called to confirm app for Monday. They didn't have us on the books then turned around and charged us 50. For a no show app. We ended up walking out complete waste of time loss of money besides the UNPROFESSIONALISM of the receptionists, seems like all they do is sit around and chat with one another about there cross fit classes and how much in pain they are in. They had a older gentleman waiting in his car for over a hour in the freezing cold till they finally acknowledged him I would not recommend stepping foot in this place unless you want to be out 200. And sitting for about 4 hours in a waiting room. Thumbs down worse service EVER
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February 2019 by Ann-Marie S.
I would give this place a ZERO Star rating. They don't accept criticism well at all when the doctors and nurses have made several mistakes, not just with one patient but two. Don't call them out or get UPSET because they are above you and do nothing wrong, they instead call you a liar. Even after bringing in each bottle of medication, they still ordered three out of the four medications wrong so my family member had to go without. No follow up just in and out. No call backs when you leave messages for doctors and the staff doesn't follow through. Another time we go in for our daughter, and wow could not have been more disorganized. Prescription were wrong and when you call to voice your frustration because this is NOT the first screw up they have made and put peoples life in danger, they don't like your tone. Too bad, if I dont fight for my family who will!! Certainly not your doctors or staff. Not to mention because of certain religious beliefs individual will not prescribe medication, then you shouldn't be a doctor if you can't separate the two. Very sad!! It is very hard to find a doctor and this experience just made it worse!! Hard to put your trust in people when they act so poorly.
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June 2016 by Ally M.
The rudest staff very unhelpful and the billing people have no idea what insurance they take or what they do take and are unsure how to do their job
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May 2016 by Emily W.
We didn't have to wait past our appointment time. The Staff was professional and listened carefully to our medical concern. The blood work and tests were ordered quickly. We highly recommend visiting Family Medicine's office if you have a health issue that needs to be addressed quickly and thoroughly.
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November 2014 by Shelly W.
I was a patient of Family Medicine Center of Canyon from 2007 until a few months ago. The staff (especially the front desk) at this location are awful. At one of my first appointments I was needing a referral to a surgeon. They sat me out in the hall of the woman who was supposed to make the appointment. I don't know how long I waited but it was a long while and then she finally realized she had a patient waiting and got my appointment scheduled. The front desk staff are always very busy which makes them act like they don't have time to help you. They are rude to patients. Once I had an appointment for lab work and wasn't able to provide one of the needed specimens. The girl working in the lab told me I could just provide it when I came back for my doctor's appointment. The day I came back for my doctor's appointment I told the receptionist I needed to give a lab specimen. She called back to the nurse and told her (right in front of me) that I had not given the specimen at my lab appointment and I would have to do it before I could see the doctor. Her manner was arrogant and she acted like I was an idiot and wasting their time. The physician I had was okay. Sometimes he seemed a little arrogant as well. The only good thing about this office is that they have an urgent care clinic that is open 24/7.
