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October 2024 by Marie K.
I rushed my yorkie in because she was attacked by German shepherds! Dr Leakey and his staff are so comforting and amazing. He assured me that she would be fine and he got her all fixed up. They called me which put me at ease and then they kept her for a bit to watch over her. They are wonderful! Highly recommend!
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September 2023 by Joy F.
The complaint I have is we had a hefty vet bill and asked if we could do it in two payments since we are retired and on a limited income. They said no. Every doctor and dentist we have had has worked with us to pay in two payments.
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September 2023 by Linda P.
Had to put down my 13 year old heart dog Treaded with compassionate care Thank you so much
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August 2023 by Gillian A.
After 4 years with them I have switched vets. They have been charging me for vaccinations for my dogs but not updating their files then 6 months later telling me they weren't t given then charging me to do it again. The desk clerk even "looked up my receipt" and told me I had not been charged. I have now found the paper receipt to discover I was lied to.
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June 2023 by Christine Freiberg
Love Dr. Leakey, he is an awesome Dr.
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April 2023 by Rick-Teri D.
Horrible experience when my pup was fixed. Said they would call when when he was ready to be picked up. I called around 9am and they said he is doing great and that they would call me when he was ready to be picked up. Fast forward to 3pm - I was getting nervous so I called again and the front desk said "oh, he's been ready since 9 - nobody called you?" I was livid! I went over to pick him up. He was potty trained and never has accidents, but when he came out he peed all over the reception area and I took him outside and he finished peeing. It was like he had never been let outside. I'm very disappointed, so much so that I won't ever take him back there. If I could rate zero stars I would.
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February 2023 by Syd E.
If this is your vet I would highly recommend to stay away from "Dr." Brent Hale. This guy is a complete joke who lacks professionalism and competence. He will put inaccurate medical information in your pets medical record without discussing or informing you of what he thinks is "medically abnormal". I've been told by 4 other vets (to include Dr. Leakey at this location) that my French bulldog's nares look really good and normal. "Dr." Hale put in his medical record that they are abnormal and stenotic. This was NEVER mentioned to me during the appointment. When I called to ask to have him correct this false information for pet insurance purposes.. He stated that he can't falsify medical records. I then asked how he came to the conclusion that they are "abnormal" and he stated because I mentioned I am getting BOAS consultation/surgery with texas A&M (which wasn't even relevant to the purpose of my visit today). This shows how ignorant and uneducated he is about this type of breed because BOAS surgery has 5 different aspects to it and does not just involve the nares. A dog can have perfect nares and still require one of the five surgeries related to BOAS. Stay away from this incompetent "doctor" especially if you have a Brachycephalic breed. Photo to show that he does NOT have stenotic nares
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February 2023 by Donna Parks
Dr Leakey is a compassionate kind veterinarian.
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November 2022 by Katherine Martinez
The best doctor for my fur babies!
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November 2022 by Nereida T.
Dr Leakey and his staff are amazing but I can't afford the prices here!!! It's only for tbt wealthy. Nice facility. Just too $$$$!!
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August 2022 by Alexis J.
Been going here for years, brought in our senior lab for a cough and Dr. Pleason was awesome! Took the time to get on the floor with our nervous gal and give her lots of treats while doing her examination to help with the stress, went over some options while letting me know cost and making sure I knew everything was optional and didn't try to push anything on us, wonderful experience!
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April 2022 by Kathleen P.
They do not live up to what they claim on their website- and I quote " same day care for your sick pet during normal business hours guaranteed- so untrue - my little Sheltie had a horrible ear infection - I called on a Monday in the morning and was told they had no appointments until the following Monday - I knew it couldn't wait - I called Allure emergency vet and they said they were full as well - I finally found a walk in clinic in Bulverde who saw my baby and gave her an antibiotic and flushed her ear - vet said if I had waited any longer she could have lost her hearing - I have now changed vets and they have lost 4 patients! What on earth are they thinking letting a receptionist make those kinds of calls? Very very very poor customer service
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December 2021 by Shari G.
Anyone who knows me, and what I stand for, knows I am a huge advocate for ALL animals!! Their care, their well being, and their Lives I will forever be a voice for. Which leads to my story. This Morning around 8:30AM, our beloved cat whom we rescued 6yrs ago, was mauled by dogs. My sweet daughter found him and was traumatized. We rushed him to the closest vet which was Canyon Lake Vet on hwy 306. Before arriving there, I called and informed the clinic of the situation, stated I needed an X-ray, and pain medication, and then would be transporting him to A&M. My daughters and I observed the care of our pet. The X-ray was done, I was called back to view the X-ray. Appeared to be a puncture or possible laceration of the trachea. I saw the techs trying to keep him laying calmly on a towel, but nothing being done for his pain. I repetitively asked for our cat to be given pain medication, as he was clearly in distress and struggling at this time, very obviously in pain. Shock setting in, Gums becoming pale, and body temperature dropping. At this point a good amount of time had gone by and still watching our cat suffer, I was beyond the asking mode, and insisted pain medication be given NOW. The entire time I had my eyes on this vet, he was not involved with any emergencies, nor surgeries, but seemed to be flat out clueless, even a little spaced out. After overseeing that our Boy received his injection, was in a crate, and semi stable, he remained there approximately 3 hours. Wanting to make sure he's stable before the 2 1/2 hour transport to A&M, I arrive to pick our boy up after 3 hours to let the pain injection set in real well. I go to check him out, and to our dismay, they've decided to put an array of charges on our bill that should not have been. An ICU charge for 24 hrs, charged me for 12 X-rays, when only one was done, started to do more work before I got there which I caught in time that was going to be added to the bill. Again remember, my instructions given to the clinic was to ONLY X-ray, and administer pain medication, nothing else. What was given to me was a credit card block from the clerk, telling me to insert my card in the amount of $699. I was beyond livid!! They REFUSED to give me our cat. I know at this point, time is of the essence in order for our cat to survive. They wanted me to apply for a card, and insisted I pay this, even though I had never authorized, nor agreed to what they allegedly said they did, Or I was not going to get our sweet boy. My daughter was distraught, we are both crying, and to go a step further they try and have my minor high school daughter apply with her savings account #, and rting# so they can charge her account for the $699, and an additional $25 to debit her account. This seemed to be their way to try and manipulate away of us approving unauthorized charges as they hold our cat hostage. I asked for management. As she is reviewing these bogus charges, even stating our Boy had only been there for 3 hours. There's more....We were accessed emergency hour rates, clearly 8:30am on a weekday doesn't seem after hours. She said when I had dropped him off I had signed an authorization. That was never true!! And she asked the clerk if there had been an authorization form, where that was finally admitted to, that they could not produce. We have now been delayed an hour, the only way we could get our boy to lifesaving help was if we overpaid this bill. So, for the 1 X-ray, exam , and pain injection I had specifically told them to do, they would not release him unless I paid them $387.55. Had to get him on his way, so I begrudgingly paid that ridiculous amount. His life is on them if we lose him. I was clear on that! My kids and I have made it finally to A&M, and back, now laying here at 12:49AM waiting for updates., hoping and praying he will pull through. Because of their GREED, and apathetic ways, we can only pray we weren't too late getting him there. No one and I sincerely from the bottom of my heart mean No One, should go through the cold callousn
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July 2021 by Mel H.
We are new to New Braunfels and ended up needing to have one of our cats seen urgently because she had blood in her urine and was going out of her litter box. They got me in SAME day , were so kind, explained her diagnosis in a way I could understand and now two weeks later with meds and a food change, she is perfectly fine! Their prices are reasonable and their doctors and staff are incredible. Moving to a new city and finding new doctors, vets, ect is never easy, but I am so thankful we have found our vet! We will take all of our animals here without question.
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June 2021 by Louis R
I take my cat, Savannah to Dr Leakey @ Canyon Vet, Canyon Lake. His staff n tech's are the best in the area. Would not trust my pet to any other Vet. Most compassionate Vet I've ever had. Thanks guys for taking care of my pet n needs.
