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February 2024 by Oscar Hernandez
The costumer service are horrible. The employees dint say a “hello” when you walk in. They just ignored you, I think is because I look young. That’s the reason I prefer go to Cielo Vista Journey, it’s a little far. But they are nice. And they always say you “hello”.
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February 2024 by Archie Davis
Bought some American made stuff, but way too much on our NO BUY list.
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October 2022 by Magdalena Ramos
I'd like to give the young man that helped fit my grandson with new shoes at this location today. I don't remember his name, but he was extremely patient, helpful and professional. I'll definitely be going back for more shoes soon. Good job!!
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September 2022 by Brian Hauf
Manager Marlene is uncourteous and treated me like a Ken for her emplyees mistake. Strong feeling she did not like white people. Received a call back from their stores district manager David and he did nothing to help. He actually defended his employee and made the situation worse. That shows you the lack of respect they have for customers.
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August 2022 by Misty B.
You can tell a lot about a business by how they handle their mistakes, not so much when they are pampering you just to make a sale. At This Journeys, I experienced both. My daughter and I went here to pick out school shoes and the kids working here were very polite and attentive and went out of their way with smiling faces to both size my daughter and get us the numerous shoes we wanted to try on. We left happy but when we got home, we realized we were missing a left show to one of our pairs. I called up and the young lady I spoke to was apologetic but I understood, we are human and people make mistakes. I asked if the shoe was still there and was prepared to go back and pick it up but to my surprise, they offered to ship it to me overnight! Wow! Great customer service! They have kept me as a customer for years to come, righting a simple mistake that would have just been a slight inconvenience for me. Thank you all for your great customer service and the good vibes while we shopped at your store ( :
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August 2022 by sasha
Friendly and fast service. Great price.
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August 2022 by Louie
Nice polite employees
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July 2022 by Jeanette Morales
Danielle was extremely helpful! Very knowledgeable about the selections they have to offer! She was friendly and nice! Thank you for your help and great service Danielle!
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February 2022 by Rashaan Pacheco
This location has really shown me what it's like to work for Journeys and how the brand functions as a firm. I was called to interview across state lines for this location because they pulled my application from New Mexico and asked if I wanted to interview for an opening in Canutillo. Once I was in the interview, they actually stated that the position was not available but they're always accepting applications and doing interviews for candidates to see if there's potential for an employee to be brought on board to help the company grow, and if so, then there would be a position made available. I saw this as a first red flag given that they straight up told me they weren't hiring but if they liked what I brought to the table then they would make a spot for me. The second red flag was when I was interviewing and they told me that I would get a percentage of the store metrics as a commission pay on top of my personal commission sales and that I would be paid for the commute from driving across state lines for over an hour to get to work every single day. This was a bold-faced lie that was used only to draw me into the position because I never saw these numbers reflected on my paycheck 3 weeks after I started working for the company. I tried clarifying with the store manager Marlene but was told different things from my interview and found that both her and the district manager David had made promises in person but never on paper, so they failed to live up to those promises. The third red flag was how the associates and managers will adamantly persist on selling and using tactics to upsell customers but will absolutely discriminate against Mexicans from Juarez that visit the location to shop. I had a manager straight up tell me that people from Juarez do not purchase anything so I don't have to bother talking to them. Management allowed a stock associate to be on her phone Non-Stop while working on the clock simply because they did not want to go through the effort of terminating her and having to go through the training process with a new team member. Read reviews on the company further and not just this location because this specific store is absolutely horrible, but the company itself is far worse. Spend your money elsewhere and avoid Journeys at all costs.
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March 2021 by Andrea
They didn’t have my size but the lady with the purple hair was super helpful in helping me find them in another location!
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January 2021 by Jacob Hidalgo
If I could rate this location 0 stars, I would. The absolute disregard of customer satisfaction has really upset me in a way that I haven’t felt towards an establishment/business before. I tried to process a simple exchange for some shoes I got my niece for Christmas as a gift, but the manager, Marlene said I could not do so. When I asked why, she stated that they were worn and used — mind you, my niece had to try them on to make sure they fit or not, so of course she had to ‘wear them.’ What really upset me was that the manager refused to work with me and instead of offering me a solution, she told me that I could, and I quote, “go try another journey’s and see if they’ll exchange them for [me] there.” Like, how does that make sense?! She had the worst attitude and frankly, I’m not sure how she’s the manager of the location. Someone should have a conversation with Marlene and explain how customer satisfaction works and go over the return/exchange policy with her.
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September 2020 by Ferny Hernandez
(Translated by Google) Very good things it has but something was out of my budget???(Original)Muy buenas cosas las que tiene pero algo fuero de mi presupuesto???
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August 2020 by ferny chango
Muy buenas cosas las que tiene pero algo fuero de mi presupuesto???
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March 2020 by Luis
Pathetic customer service!I walked into the store (at around 6:30 Feb 29th) and saw a group of four employees standing in the middle of the store looking out. Was I greeted? No. Was I acknowledged while I was looking at shoes? No. Instead they prefered to look pretty, talk amongst themselves, and look at their phones. I had to go over to THEM and ask for a size...Journeys... you call this customer service??? Pathetic!
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March 2020 by Luis manuel
Pathetic customer service!