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September 2024 by Ron Ogilbee
I've been with Zito for about 7yrs and they have been very good at solving any problem we've had. The speed is good, serves is good and the technicians are knowledgeable and friendly.
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September 2024 by Sandy Harkins
I have been very pleased with Zito Media's fiber. We have been with Zito about 4 months, our signal is strong and have had no outages.
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September 2024 by Michelle Davis
Over all it has been much much better than the cable BUT there are still way to many o times that it goes down.
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September 2024 by Darryl Parham
The speed is very good when it is working, but it is unreliable. My biggest issue with them, is when you call customer service, they acknowledge your service is down, but can't tell you when it will be restored.
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August 2024 by Aaron Dymek
Have loved service from the start. We have just internet. The few times I had a issue they fixed it quickly or had someone out just as quick. We recently got upgraded to Fiber and it a bit quicker now. I highly recommend Zito to people when they ask me
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July 2024 by Sam Guy
This is a great internet service if you enjoy resetting your modem multiple times a day.
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July 2024 by Jessica Taylor
I have never experienced such horrible service. The internet is constantly going out. I have moved my modem and still can't get my se and TV to connect. The modem is literally 10ft away from the TV. Every night the internet is interrupted and says no internet. Happens too often. Unfortunately I'm in a location where this is my only choice. If I could give zero stars I would. Something needs to be done about this company and the services they provide.
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July 2024 by Cody
Always down more than it is up
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May 2024 by Nebulae 360
Legitimately the worst internet service provider I have ever seen and I hope they go out of business so that a better company can move in and buy them. Constant disconnects, horrendous customer service, god awful speeds. You’re better off taking your laptop to McDonald’s and using their wifi than getting Zito Media for your home.
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March 2024 by Joe Jimenez
Reliability of service is non-existing. I was a customer for 5 years and I should have dropped then 4 years ago. Constant outages, and long wait time to speak to maintenance tech. For those of you seeking an internet service please do not waist your time, money and aggavation on Zito Media.
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March 2024 by Marie B
My 5 star which should be a 10+ star is for the customer service gentleman
Alizah didn't put my on hold and I wasn't on the phone not even 5 mins and fixed what I needed
Thank u
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February 2024 by Joel Kirkpatrick
Don't do business with Zito. It's amazing how bad they are. Had my credit card closed due to unauthorized transactions and they have charged me $60 on a $140 bill because it declined. There new internet bill pay service is still trash and new my computer is locked and I can't log out of the account. I've had to make 13 telephone calls to get them to fix it and still it's not fixed. Most of the call were just hung up on. Because the bill was paid late I was changed to slow 25 service instead of the 200 ultra speed, but they didn't tell me that and I've been trying to figure out why my service SUCKED so BAD.
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January 2024 by Dario Aguilar
The internet service is good, customer service got better it use to be horrible, and last the pay online option is trash, every time the "updated" you can't ever pay your bill
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January 2024 by JP Scout 800 (JPScout800)
Just when you think they can't get any worse, they do. It's truly amazing how bad they are. My fiber has been out for 2 days. A tech came by and said he couldn't work on it because it's fiber. Crickets since. Their Customer service is atrocious.
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December 2023 by Richard Rains
Very slow to respond to all too frequent service outages.
