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June 2024 by Victoria Howard
My mother had surgery today so I went in her place to pick up her RX’s. I do not live here so I walked up to the pharm desk right at 1:30pm UNAWARE they close for lunch. A person was being helped & a male was on his phone they were not closed, no sign was out that they were at lunch. BEFORE I could speak this male told me very spicy to come back at 2pm. BEFORE I could even apologize that I did not know he again VERY spicy said “I DESERVE MY LUNCH I AM HERE FOR 12 HRS”
It is a shame he was that stressed & hungry he needed to do all that. I work in health care so I understand & sympathize but he did not even give me the chance to be a human. Either give this man more breaks or get him some help. In the meantime my mother will be switching pharmacies b/c they are not really there to help you. Maybe this is why WALGREENS are shutting down. Ppl like him.
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June 2024 by Mitchell Knapp
Traveling/hiking by bike, I parked here and hung up a hammock between two shade trees to wait a while for an amazon locker delivery across the street.... far away from any store customers... & without speaking a single word to me, the store manager decided to call law enforcement on me and have me escorted off premise for trespassing.
Rude. Do better sir, frankly I'm not a bit surprised your store is clinging to dear life for three stars on Google, with a spineless leader like you in charge. Your shift lead this day also happened to be intensely rude.
Go to dollar general folks, they'll take better care of you. Go to a local pharmacy if you need RX. This store doesn't deserve your business. NOT A BIT.
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May 2024 by L Martin
Horrible experience with getting RX filled. Rx Manager told me that I didn't need my prescription filled at that time, and I should come back in a few days. She said they were too busy to work on it because they were short-staffed and corporate wouldn't let her hire an additional Rx techician. Sounds like she is the one with issues. HEB filled it with no issues. ZERO STARS!
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April 2024 by Tom Ashworth
Horrible pharmacy customer service, claimed they filled my prescription and didn't. The blonde lady that works there is so rude it is ridiculous, where did they find this miserable human being. They have my medication on backorder and then never call me when it is in stock. Burnet is the worst.... Switching to CVS.
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March 2024 by Carrie Jones
I am a hospice nurse and I had a patient in a pain crisis who needed pain medication ASAP. The last time I called, I called at 5:45, and the pharmacy closes at 8. I ended up hanging up after waiting on hold for over two hours for one phone call. Earlier in the day, anytime I had to contact the pharmacy, I waited on hold for 30 minutes to an hour. Apparently this store does not care to prioritize phone calls at all. Absolutely ridiculous. I will be recommending that my patients do not use this pharmacy from now on.
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February 2024 by William “VictimNOT”
When we first started using this pharmacy a year ago, my perception was the best and fastest customer service of any Walgreens Pharmacy I ever experienced; that perception has changed...!!! We will be finding a new pharmacy. Lack of organization, care, and efficiency is gone! Drive-thru is even worse around lunchtime. Staff could care less if you have sat in line for 15 min, they'll just shut the blinds and go to lunch. Perfect example of DEI hiring at it's best... Save yourself, find another pharmacy. DO NOT recommend!
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January 2024 by chelsea ramirez
Started this location because of available hours and fast service. My child has a disability and when we need meds we need them at odd hours and fast. Now they are the exact opposite, insanely slow and rude. Today the lady told me she "couldn't do" something that has been done many times over in the past. She just didn't want to do her job, so we had to pay more than required just so my daughter can get her meds and she can be lazy. Will be going to another pharmacy. Don't recommend.
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January 2024 by Lonnie Mills
This pharmacy is the worst ever. Find another pharmacy. Prescriptions are never filled complete, unexplained price increases. They take long lunches and close early at times for no reason. Stay away!
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November 2023 by Wayne Kennedy
poor excuse for a pharmacy.you cant call them by phone - can only work with automated calls.I reordered a Rx 3 times & they just couldnt make it happen.this this was the 3rd time this happened .same day I called got another local pharmacy in town to transfer the Rx & I got it in about 30 minutes.I'll never use Wallgreens again
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September 2023 by Doris Newby
Great staff and management! The lady with the red hair is especially nice. She always has a big smile and says hello!
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August 2023 by Nolis Rodriguez
Pharmacy is trash don't Go ... there
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May 2023 by leora krause
Terrible management by Patricia Poorez the bully, she is aggressive to the customers and vendors, offensive to the customers and the employees at the store, abusive and prideful, difficult to work with, the store is losing business and lots of money because of her, terrible management personality, lack of customer service in the store, please see previous public review 1 star from other customers.Please find another BETTER manager for this store..
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March 2023 by Jan D.
Well unless u know where every item is in this Walgreens go on down to HEB they actually will help u find something even if they don't know where it is! I ask 3 people the pharmacist, the lady at the front, who directed me to the photo shop guy to show me! When I ask hin to help me, his reply was No, sorry I can't help u I don't know where that is kept!!! No one at Walgreens in Burnet Tex on Friday at 800am could help me there were maybe a hand full of customers at that time!!! Good grief no customer care here!! I say thumbs down!
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January 2023 by Chris S
The staff are always so pleasant hereThey have no reason to be, but they are. :)
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December 2022 by Cristian Montez
This review is for Tammy she vendetta against everyone who is younger than her and bullies younger associates and customers. If you see here tell her to be better.
