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December 2023 by Tom Clarke
This particular Zips is my go-to car wash whenever my vehicles need care and attention. I recently had an issue there that caused me to speak to the manager, Justin, who immediately rectified the situation and could not have been more courteous and accommodating. This place and its management provide great customer service, which is hard to find these days!
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December 2023 by Alexandra Stokes
Horrific business model. Let's tell clients its a $10 membership. My account is drafted for 45$. No paperwork on what I signed provided... since when did people start paying $45/month to wash their car in a tunnel... pretty low. Membership Cancelled.
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December 2023 by Jordyn Winkler
Had the biggest douche of a salesmen that I’ve ever had the pleasure of meeting when I paid for a car wash. When I didn’t want to purchase a membership, he continued to pester me for several additional minutes and tell me how it didn’t make any sense to pay $18 for a car wash when it’s going to rain this weekend and I could save money before he’d return my card to me. I hope they can find someone more competent soon but I will be avoiding this location from now on.
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December 2023 by Adam Villarreal
Terrible service. All I wanted was a Carwash instead I was insulted for not signing up for their monthly subscription. Michael who apparently is the on-site manager was the one who insulted my decision to pass on the subscription. 100% would not recommend. Go to the Carwash at the Chevron station on Wilshire. Much better service, much better price.
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November 2023 by David Gitonga
I had a disappointing experience at this car wash. We’ve had a membership for a long time and on 06/28/23 my wife went through the car wash and noticed a big scratch on the side of her car, she went back and filed a report. The staff came out with a tablet filled in her info, took pictures and said we would get an email with the incident report. But we never got one.Despite filing the report on site they didn't follow proper filing procedures and provided no updates. As my wife is pregnant, it was frustrating to keep going back to the location without receiving proper care or information. Improved incident management and better customer support are much-needed here, maybe better equipment maintenance too.
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November 2023 by BRENDA Killen
I met the most pleasant person called Mai there. She was a very friendly associate. I will take my car there for cleaning again. I do not usually get a tire shine but she was so happy and pleasant, I had to get it! That’s how people are supposed to be. Thanks Mai.
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October 2023 by Latrice Ross
Zips Car Wash had held it down SO long! They’re always open, affordable, friendly, and clean. I LOVE the complimentary towels and fresh sprays with different scents. The vacuums are STRONG and plenty! Lainie and her kitten ears are one of the awesome perks of this place! The entire staff is courteous and hard working. I also love how conveniently located it is. I get my wash and speed off in the highway in my shiny, sparkly whip. Thanks ZIPS!
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October 2023 by Monica Martinez
Zips car wash is a great spot to come and get your car washed. Every time I come I am always greeted with a big smile by Lainie. She always has a positive attitude!Service: Vacuuming
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September 2023 by Lauren Welman
I love this car wash and the convenience of it, but Lainie is the reason I keep coming back here. She always makes my day so much better with her friendliness and positivity. I love the option to detail your own exterior/interior - I just wish they would bring back the cherry spray. Overall, I highly recommend this place!Services: Auto detailing
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September 2023 by Pig
I recently visited Zips Car Wash and had the pleasure of being assisted by Mia. Right from the moment I drove in, her welcoming smile and cheerful demeanor made it clear that she genuinely enjoyed her work. Mia's assistance was invaluable from the very beginning, and as our interaction progressed, I found her to be exceptionally helpful and knowledgeable about the car wash services.By the time my car was sparkling clean, I was genuinely impressed and thoroughly satisfied with the service I received. Mia's dedication and expertise truly shone through, and I couldn't have asked for a better car wash experience. A big thanks to Mia for providing such outstanding service. Her positivity and professionalism made a significant difference, and I left the car wash with a smile on my face and a gleaming vehicle.Kudos to Mia and the entire Zips Car Wash team for delivering exceptional customer service. It's clear that they take pride in what they do. I look forward to my next visit, knowing that I can count on the same level of quality and care.Service: Vacuuming
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September 2023 by Millicent York
Wow! Love Zips Car Wash! Our first time going through and the quality of the wash was excellent! Met Derek, one of the managers and he was so courteous! Customer service seems to be a lost art but not here at Zip’s!Service: Auto detailing
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September 2023 by Alyssa Scott
I go here all the time but earlier today I had the pleasure of getting serviced by Mia. I don’t always leave reviews about people but sometimes I jus feel inclined when they are as kind and enthusiastic as she is! I love seeing employees genuinely enjoying their job and having a good attitude:)
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August 2023 by Nick S.
Most of the vacuums don't work. Tons of bees in all the trash cans. Have to run through the car wash twice to get your car clean.
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August 2023 by Nathan King
Brand new car, 2023 Corolla, less than a month old, it knocked a piece off my mirror and then scratched my passenger door. I reported it, and they "dont cover damage to mirrors". If your car wash is tearing parts off BRAND NEW VEHICLES, you need to adjust your machines.
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July 2023 by Melody M.
Worst car wash I've been to. The last time I went, the car wash snapped off my back windshield wiper. I know the place isn't responsible for damages but it still sucked because that has never happened at any other car wash I've been to. Fast forward to today my mom went in to get her car wash and had the same thing happened to her back windshield wiper. But today she saw a sign that had a long list of reasons for why your car could get damaged in the car wash like "not suitable for cars over 7 years old" and "if your car is over 100,000 miles", like seriously?! The vacuums also never work.DO NOT GO HERE!
