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“I had a complicated issue with my membership and manager, Victoria, actually took the time to hear me out. She problem solved and fixed the issue. She could have given me a standard answer, but recognized real world versus textbook problems and took the time to help me. This kind of customer service is hard to find and is much appreciated! It will bring me back here, even though I have a Sam's closer to me.”
“?The Sams Club in Burleson have nice pharmacists, I’m always able to talk to them… Tom or Fred!!! Friendly service is given while explaining medications. ? It’s helpful to have an electric cart and most of the time available. Great store for handicap and elderly!!! If anybody needs help loading groceries their attendant’s are called to help!”
“I had a complicated issue with my membership and manager, Victoria, actually took the time to hear me out. She problem solved and fixed the issue. She could have given me a standard answer, but recognized real world versus textbook problems and took the time to help me. This kind of customer service is hard to find and is much appreciated! It will bring me back here, even though I have a Sam's closer to me.”
“The guys are always friendly and helpful, and give 100%. But they are young, (what I would give to be their age again) and need just a little more experience. Of course, the best way to learn is by doing it, but it helps to have someone they can watch, and maybe help out when they get in a pinch.
I see these guys learning, but they don't have someone to learn from, and that is what would lift them up, and make them really good automotve techs.
The young guys manage, but Sam's, and Sam's customers would greatly benefit by slipping a good leader in there that the youngsters can look up to (and help them through a pinch or two).
Sam's management, listen up. I'm not saying they need a supervisor, or a boss... they need a leader who leads them without them knowing he is a leader. You know what I'm talking about. Take better care of your youngsters working in the automotive dept.... give them a leg up, it will pay off.”
“The cashier Mary that checked us out was very friendly and had great customer service. The store was out of some items that I needed and has changed a lot but I'm thankful for the service that I received.”
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“Gasoline is usually cheapest in the area, the tenant is always super helpful, kind & courteous when their help is needed, paying thru the Sam's Club App at the pump is super easy and convenient!!”