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August 2023 by Jennifer Adair
I ordered my son a dress shirt for Easter. When it came in, the shirt didn't fit. I went to the Burleson store and asked to exchange it. The customer service representative seemed annoyed because she was going to have to return and then reorder it in a different size to perform the exchange. She miskeyed all my information making it hard to track the order. For MONTHS I came in asking the store managers for my purchase or refund. They instructed me to contact customer service online which only provided an inquiry reference number but didn't provide any assistance. After countless times I was able to get a hold of the district manager who authorized my return to my debit card since they couldn't figure out why the gift card stated invalid.At every opportunity this store failed in communication, professionalism, etc. NEVER have I been to a store where it takes 4 months to issue a refund. I don't understand how this is acceptable.Please note that prior reviews were given years ago when they had a different Store Manager.
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August 2023 by Hollie Galloway
They are very rude at this location. They do not speak when you come inside and the even heard me mention it and STILL didn’t speak. I was the only black person in there and they didn’t want to acknowledge me until it was time to checkout. Don’t talk to me now when you couldn’t even greet me when I walked in. Very unprofessional very rude and very racist. July 16th 2023 at 1:45pm in the afternoon
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August 2022 by Brittany Hernandez
Called 3x and upon the 3rd ring, was greeted with a hello as if I called a person and not the store, asked if I called the Childrens place, said yes then I asked what I was looking for and was placed on hold and no one ever answered after that.
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May 2022 by Brandon Morris
Damion at the Burleson location made sure my family and I were taken care of. We got everything we needed. We appreciate the great customer service.
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January 2022 by Mary
The employees are Very Rude, and argumentative! If I were the Store owner or manager I would not tolerate this type of behavior and ignorance towards customers. Save your money, You can find better Quality Clothes elsewhere....
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November 2021 by Anonymous
The employees are Very Rude, and argumentative! If I were the Store owner or manager I would not tolerate this type of behavior and ignorance towards customers. Save your money, You can find better Quality Clothes elsewhere....
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August 2021 by Chelsie Steele
We love Amanda! This is our favorite children’s place. The Hulen location is actually closer to our home but we choose to drive to Burleson for the friendly service and great selection. We love this store
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July 2021 by Christine Lewis
(Damien & Amanda) They we’re sooooo Very HELPFUL!!!! Don’t go anywhere else they can help you with anything your children need!!!
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June 2021 by Angela Mccaleb
Visit the store today to get my grandson a new outfit for his sister graduation. He is almost 2 and was with me.The manger of the store went above and beyond he played with him the whole time we was there.I will definitely be giving my business to them.We need alot more customer service like this.I even took a video of it.Thank you so much for doing what you do for your customers.
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April 2021 by Mary Martinez
The employees are Very Rude, and argumentative! If I were the Store owner or manager I would not tolerate this type of behavior and ignorance towards customers. Save your money, You can find better Quality Clothes elsewhere....
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November 2020 by CHARLONDRIA SANDERS
After leaving the Parks Mall Location, I went to this one and the service was superb as always. What took the Parks Location an incredibly long time to figure out (and let me add that I left because they couldn’t resolve it) only took about FIVE MINUTES here. Love this location, they are always very professional and personable. The Parks may need to go and observe this location for customer service training ?!
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July 2020 by Danelle Sheldon
Rude employees.
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June 2020 by Mrs. Debra. Lynne Jesse Jankowski
Nice availability of all sizes
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November 2019 by Londa Archangel
Terrible place to shop! Checkout took FOREVER! Only one person on the register customer service sucked overall. I would never come back to this location! Management needs to be replaced.
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September 2019 by Heather Castro
Great prices, TERRIBLE customer service!!
