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January 2024 by Veronica Rodriguez
Always find everything I'm looking for an more!
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December 2023 by Lauren McCoy
They ignore their customers. Despite 5 employees being behind the counter, it took me 15 minutes just to get through line with only one person in front of me. 3 of them sat there doing nothing. They show no sense or urgency for their customers needs and sat there looking like they all absolutely hated their job. I won't be returning!
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November 2023 by Raven Duty
I would give this place ZERO stars if it would allow me to. - I went there October 19th to purchase two costumes. Got to the register and I paid with CC. The ONE cashier working then places my items in the bag and tells me I need to purchase them again. I said no, I already paid and showed her the pending transaction. The cashier then calls for the manager who is there that night. We waited for a good 3O MINUTES until my husband had to walk in the back in the employee only section and bang on her door to come out and help me and the customer before me where the same situation happened to him. My husband said when he walked back there, her legs were propped up and she was on the phone. Fast forward another 10 minutes of waiting for her to come out, the manager on call finally comes and tells us she can't find our receipt in the system so we didn't purchase it and we can either repurchase it or leave without anything and dispute the charge once posted. So we left empty handed and disputed the charge, all for them to reject the dispute. The whole ordeal took over an hour, and no one staffed that evening seemed to care or be of any kind of help. And at this point, with rejecting the dispute, this is theft.The ONLY positive thing I have to say is that I did call back this week due to the dispute being rejected and spoke with the manager Koren/Coren (unsure how to spell her name) and she was a delight! She found the transaction within minutes of us being on the phone and she was able to put in a ticket with corporate to dispute our charge for us. Spoke with her again today to try and get an update, and again she was very helpful and kind. She said the ticket was resolved yesterday and we should receive the refund back within the week.. so we will wait and see on that.I give this place a 0 but Koren/Coren I give her 5 stars.
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November 2023 by Devin
This place is a dump with mediocre customer service. I am sorry that we interrupted your time scrolling your phone to help us. Also, there are no bags to carry out our stuff? No lie, when we asked for a bag, we were told, "We can give you a trash bag." What?
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October 2023 by Ashley Smith
Extremely small halloween selection vs the old location. Save yourself time and go to Spirit halloween.
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October 2023 by Cecil Kimaro
It's party city for real.. everything I want for my little party came to this store and customer service was friendly..
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September 2023 by Logan Willcockson
Such a shame, they charge you to fill latex balloons - helium no charge but if you get a "pack" of 15 latex balloons each balloon is charged a fill fee. That's absolutely terrible and I will never shop at Party City for anything because of this.
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July 2023 by E'marie Lewis 2024 #FRESHMANSZN
Not friendly at all and didn't have much as other party city stores. Workers seem to always be n a bad mood when it's time to blow up balloons
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May 2023 by Lakeshia Jones
Horrible service. Three associates refused to blow up one number balloon because they were allegedly so behind on their orders. Would not recommend anyone to this location.
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April 2023 by Vivian Cole
I didn't find what I was looking for but I had to realize that they had move to a new location and still stocking other than that I like still like party city
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April 2023 by Tammi Mitchell
I was giving a baby shower and they had only one cupcake stand and it was black, not exactly a baby shower theme. They only had 2 baby shower gift bags (and very few bags in general). The store was out of so many things. I understand that many places are under stocked and under staffed, but they didn’t have any of the standard things I needed for a party.
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February 2023 by Hope Baker
One FOH lead and 2 other girls. No greeting. No communication. They were gossiping about customers that just left and other coworkersI get it. I did that too when k worked retail- just not in the front of the store. The lead saw me walk up to registers but swiftly turned her back to me. Okay. I get it. You have other more important matters than operating POS..but dude at least request a direct report to check me out.I didn't purchase anything. I went to Michael's where I was greeted and I didn't care if I was paying a dollar more on a balloon.Now, queue the "thanks for your feedback" response from owner.
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January 2023 by katie joseph
Staff were helpful. I don't like that the store is much smaller than it used to be and options are much more limited.
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December 2022 by leilani cervantes
There is some pretty cool stuff in here BUT there was not a good selection of holiday table covers. I would've been fine with solid color table covers but they didn't have those either .
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December 2022 by Elizabeth Quintero
3 very unprofessional girls working 12/15/2022 at 7:18pm. No greeting, no thank you after I said it twice to them. Too busy gossiping. When I go to spend my money somewhere, just some courtesy would be nice. Do better management and work on the customer service with this shift.