-
October 2024 by Brityni Pettigrew
**LONG POST**I didn't have a great experience at the beginning working with ANA from the Burleson, TX branch. She was absolutely HORRIBLE from the moment she called and I started working with her. I was already hesitant about getting a loan anyway. Im VERY big on customer service. She wasn't kind or welcoming at all and lacked customer service skills. Every time I spoke with her or asked questions, she was rude and not friendly. She rushed and talked over me EVERY time. However, I proceeded with the process. When arriving to close on my loan I wasn't greeted by her (just a hand signal to come over, no hello, hi, how are you doing etc) and again, rushed, talked over me. Nothing was explained to me at all from her during this process, just rushed and rude. During the closing, Ana had a nasty attitude. I know she felt that bad energy boiling as i sat there staring at her rudeness (trying not to go off) Then she had the nerve to ask me, if I was having a bad day? Lol I said ARE YOU? How about, how are you today?! I proceeded to tell her this hasn't been a pleasant experience working with her (she basically said ditto) I told her I'm VERY big on customer service and hers hasnt been the best. All she said was, I know youre the customer, BUT....I said seriously? I match energy!!! You have been horrible from the start, all she said was ok, clicked her mouse and shrugged her shoulders. I got up and walked out. I immediately asked to speak with the branch manager Thank God, I decided not to complete it with ANA. I was about to leave, until I spoke to the branch manager (Erin, I believe, I can't remember) she was sooo pleasant and nice and I spoke to her in private about my experience and concern with Ana. She literally turned everything around and I actually felt valued. She listened and it seemed she actually cared and wanted to fix my experience. A BIG THANK YOU!! The branch manager assigned me to another loan officer NORMA who was AWESOME! NORMA was very thorough, patient and helpful, excellent customer service
(which I didn't get at all from ANA at all) this is why I rated it 2 stars. If I had spoke with NORMA first or any other person than ANA, I probably would've rated 5. If you decide to go to this branch in Burleson, Tx. Ask for NORMA or anyone else besides ANA.
-
August 2024 by Yvette Hernandez
I loved the idea of not having to interact with a person to complete my loan request I don’t always have the time and this last process for my loan was fast and easy.
-
February 2024 by Shaun P.
Absolutely terrible people. Got preapproved online then got transferred to this company so I can purchase a vehicle. They then tell you that they will need you to send documents over. Once you send it all in they set up an underwriting meeting days later. Come underwriting meeting they called 3 mins prior saying they need more documents. When you provide those documents they tell you that's wrong as well. When you're explaining to them your frustration with them they speak over you and don't listen. Never had such a terrible experience before.
-
October 2023 by Keith Fleshman
Meghan was awesome and easy to work with and got me set up just how I needed.
-
October 2023 by LW3 Hardway
Thank you for the customer service, very professional. Thanks again!
-
September 2023 by curtis briggs
Perfect transaction and the best customer service ever. Will do business again.
-
July 2023 by Steve Meyer
Very nice and helpful
-
June 2023 by Gary Smith
They never tried to help me
-
January 2023 by Anita Lusk
These folks offered great service, great IR and the closing was fast! Recommend them highly. Thanks OMF!
-
January 2023 by david clark
Great people to work with, thanks.
-
December 2022 by carolyn chase
Great experience, great staff!
-
June 2022 by Andre Venable
Amazing Customer Service
-
May 2022 by Kendra Myers TheMuscle
Great customer service!! I highly Recommend One Main Financial
-
February 2022 by Cheri McCullough
Janice does an excellent job explaining the loan and is very personable! She's handled my loans on two occasions and has been WONDERFUL!!
-
February 2022 by BluRN7
Mr. B. Ryan was our loan professional the day we contacted One Main. From the moment we walked in the door at One Main Financial, B. Ryan greeted us warmly, made us feel at ease and at home. The other CS reps all looked up from their work to say hello and that added to the wonderful atmosphere my husband and I felt from the very beginning. B Ryan walked us through the loan process taking our questions and could answer each one completely and thoroughly. My husband researched several loan companies before finding One Main Place but once speaking with an associate there, we knew One Main was our best bet for obtaining money in our life crisis. Please, anyone really needing a break and a chance in obtaining a loan large or small, give One Main Financing the opportunity to provide a 'New Day' for you!! We are forever grateful and are humbled by the entire staff at One Main Financial! Most of all, God bless B. Ryan! One Main has chosen the right man in our opinion to not only listen and truly beable to HELP in the time of need, but stands for the professionalism of a customer service oriented association. Thank you ONE MAIN FINANCIAL...
