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July 2024 by Jeremy Crawford
Went at 10:10 am and closed today 7.6.24 and came back at 3:45 to pay brother's cell bill and the person inside was walking back and forth on their phone with the door locked and glanced at us and then sat down and proceeded to yell at someone on the phone. Really horrible service.
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June 2024 by Venesa Cabrera
My mother went in yesterday in the morning June 24th. The man that was attending her was extremely rude. I wish she could have got his name. If I could I wouldn't give them any stars. Avoid going to this location in Burleson next to Albertsons.
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June 2024 by Daniela
The guy salesman that worked today was rude. Doesn't want to take payments only wants to sale. Gets frustrated with elderly people has no morals or ethics. Is a DISGRACE to this store. Is a jerk. Don't give your time to this establishment if that's the workers they have they obviously don't care about their customers. He needs to be careful how he treats ppl it can catch up to him.
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April 2024 by Angel Campos
I only gave it 1 star if I could put no stars at all because the experience I just had. Although the customer service was good, the way they explained stuff was not the best. I went in with an expectation of getting 4 new phones. Once I was there they told me a price and said it will be all. I soon payed for all the phones with promotions. Then I was told that I would have to pay more money because they didn't expect that they wouldn't work. I was there for almost 3 hours waiting and one of those hours u was trying to get a refund, but they didn't want to give it to me. I wouldn't come back for my life because it was not worth the hassle.
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February 2024 by Shaunathan McMahon
Real good guyZach is
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January 2024 by Travis Peterson
$49.99 phone and a $40 a month plan somehow ends up being $273 at one store and then $322 at another store with mandatory accessories since the item is high demand. Drove around and went to stores for hours. Their 1-877 number and 888 number told me an estimate prior and about how much it would be then the stores in person said they can't stack promotions and one store got it down possibly to $214 which is still vastly more than what I was told the previous night by the official 1888 and 1877 Metro By T-Mobile numbers. The 2nd place was $322 and you had to get accessories no matter what they refused to give me a prior to paying invoice showing what I was being charged for and why it was $322 the first place did but it still was vastly more than agents told me.
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November 2023 by Ernesto Escobedo
This is place is awful, they charged me for a job they can't even make. Abu the guy at front desk charged me $79 for a job is free over the phone and change my plan and I had to fix it with a several phone calls to metropcs costumer service thanks to this person.If you decide to go here, at the first red flag run away because they will try to take your money in exchange of nothing but disappointment.
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September 2023 by Johnny Miller
Went to go buy a iPhone and the guy was trying to upcharge me. I asked why it was so much more expensive than any other place and he kept saying because of the service fee. His price was 1000$ for a iPhone 14Went and bought one from Apple for 700 and paid 20$ to activate it…. They did some sketchy sales tactics and kept trying to get me to sign for the phone. I would avoid this place at all costs. It also smells really bad in there
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July 2023 by Andrew N
There is a no refund policy that is not posted nor mentioned at any point. Take your business elsewhere
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May 2023 by Darryl Simmons
I'm on disability and was supposed to get free phone service. At the first of the month they cut my service off. I went in and Tony got my service back on
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May 2023 by W D
Friendly. but the store smelled like feces, literally. It was hard to stay in there with the smell.
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December 2022 by John Doe
You will wait in front for 15 + minutes until someone gets here to open the door! It does not open at 10 am.
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December 2022 by Andrew Nega
There is a no refund policy that is not posted nor mentioned at any point. Take your business elsewhere
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October 2022 by Minglai Reachi
On Sunday,I went to metropcs here and the guy worked there did a good job helping us with the new phone! However, the new phone didn't have all the contacts and apps transfer from the old phone,so it is best to keep the old phone for the inf!Updated: Less than a year going back becquse of the phone malfunction, the employee there didn't want to fix my malfunction phone....and made me pay for a low quality new phone.
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September 2022 by Mario Reachi
I have had the samsung a32 for less than 10 months and it is malfunction,not turned on and off,it is junk phone and this MetroPCS,the Indian girl who works there wasnt willing to give me another free phone when it is not my false but them giving me this junk phone,and wanted me to buy another junk bad review t mobile phone for another 200 dollars plus tax,not only that she lied saying t mobile and MetroPCS are different company when t mobile buy out MetroPCS and the T label paper on the new phone was on top of it,she thinks the customers are stupid enough to listen to her lies. No more MetroPCS and t mobile for me ,lost my business !!!!!
