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September 2023 by Google user
Not like other junk yards. Call first before you drive out. More than likely won't leave with your part that day unless ordered the day before. I needed something yesterday at the time. But now I know. Hope this helps anyone driving out before calling.
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August 2023 by Michael Ellis
Not like other junk yards. Call first before you drive out. More than likely won't leave with your part that day unless ordered the day before. I needed something yesterday at the time. But now I know. Hope this helps anyone driving out before calling.
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August 2023 by John A
Would be amazing if they answered their phone... office full of people, and a national hotline, yet asking for part availability (which is always priced higher over the phone than what they have online) takes at least half an hour, and being placed on hold for the entire time. Seems like every call goes through 1 person, and 1 person only. IF they do have your part, it's a 2-3day wait... might as well order it on Ebay.
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July 2023 by Thomas Ongoso
I called LKQ in Burleson to order some auto parts for my vehicle and the phone took forever to be answered. Next, I called four times and finally someone picked up the phone. The person was rude and talked an attitude and hanged up the phone on me. I felt really bad and blamed myself for wasting my time to call to buy auto parts.
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July 2023 by Tamera Davis
Amazing place. Not like a normal salvage yard. Fair prices too!
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July 2023 by Akil Allen
Happy the part finally came! So it should have been ready on Friday, I called to find out the part was delayed after speaking on Monday to them. I repeatedly called for status on the part. Finally they called me up, and was able to pick it up. Rude customer service, going in to pick up a order______ “do you know what the part looks like if you saw it”. What does that have to do with anything. Then purchased at the counter and no explanation of next steps…. Finally someone tells me to go outside and someone would fill the order. Got the part and ready to go, too much!!
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June 2023 by First name Last name
I was able to find a rack and pinion for a 23 year old truck with only 88k miles on the part. The new OEM rack and pinion for my truck is backordered with no ETA. The aftermarket ones are complete trash.They have a vast inventory of certified OEM parts, decent prices, and keep every part harvested by VIN. I'm completely pleased with my purchase. It's what I should have done in the first place rather than try an aftermarket one . . (leak city!)
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June 2023 by Sam Love
Went there with a friend to get a used turbo to go on a Chevrolet Diesel pickup. It did not arrive when it was supposed to so we had to go back and pick it up later still waiting to see if it works.
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April 2023 by Chris Foy
Philip went out of his way to help locate a rear quarter panel for my 97 Jeep Cherokee.
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April 2023 by Willard Dickerson
I have used LKQ at both the Burleson and Hutchinson locations. I had stellar experience at both locations. I will continue returning regardless of a few bad reviews. No matter where you go, businesses have strict refund policies that they have to follow. Unfortunately, the banks are involved when you are trying to get money back off of your card, and it may take a few days. If you are not set up to do business with a legal business, you may have to return to the streets. I have had no problems on returns. LKQ has great parts.......
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March 2023 by Wendy Carter
The people at the front have no sense of urgency!! It shouldn't take 45 minutes for a part to come up!
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February 2023 by Ryan Sanchez
Do not use LKQ. I came to them in a pinched and regret it in the end. Their return policy is absolutely ridiculous and should be explain prior to purchase rather than pointing at signs after a sold is made. Waiting over a week to get my core refund on a purchase I made in cash. Not explaining things to their customers making $4000 purchases is bad for business.
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January 2023 by Jesus C
The blue/green hair lady that’s in the front desk was really rude basically an A&@“h. When I show her the part she said “ I can’t help you! You really screw yourself on this one” well here’s your single star to bad their is no zero rating to give.
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December 2022 by Jackie Randolph
For to say it was my first referral to this place I drove 1hr for a part the place closed at 5 I was aware of that so I called bec I would be five minutes late from where I was when I called whoever the gut was on the phone informed me he would wait at least ten minutes when I arrived it was exactly 5:07 an when I got to the door it was locked.i spoke to someone coming out a side door who said they we're closed I informed her that I had talked to someone who told me they would wait until I get there bec I informed them that I was coming so all she could say is I'm sorry you came so far and she don't know why that person would have told me that and all she did was go get in her car. But I wouldn't refer them to anyone bec I have seen businesses that would a least stayed 10 minutes if someone had driven that far. Never get my business.
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November 2022 by Laura DePriest
Great service but the parts were bad.
