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July 2023 by Maria Demarest
They are very kind, fun to be with. Took my sister to have her hair done. She has mental issues, and they were very patient and kind to my sister. My favorite salon.
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June 2023 by Jacquelynn Meeks
Marie is wonderful! On time, good shampoo, great pricing!
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January 2023 by Heather Watson
I scheduled to have my hair done at this location. I requested a balayage and haircut/blow dry service. When I go there and spoke with stylist Lisa I let her know my ultimate goal with the balayage was to help hide some areas of grey on top of getting a refreshing new look. Instead of getting the balayage she did a partial foil around my face. She put in maybe 8 foils and let them process for maybe 15 minutes. She then washed out and put toner on which wasn’t allowed to sit in my hair for more than a minute. She assured me this was going to give me the look I was going for.In regards to the hair cut I just asked that it not be too short. She cut off maybe half an inch of my hair and didn’t even work to add in the layers. She then started styling my hair. She added no product to my hair and just used a blow dryer and then started using a large curling iron and curling my hair after I specifically said I did NOT want my hair curled. When she was done my hair was frizzy and honestly besides the curl which I hated I looked exactly the same as when I came in.I am so very disappointed in the service that I received. I understand that the hairstylist was hungry since her food was delivered during my appointment, however I scheduled service that I knew would take 2+ hours and I was shuffled out the door after 45 minutes.Needless to say I will not be going back here ever again and I recommend that people don’t go back here.Services: Haircut
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January 2023 by Colton K.
I got a watch as a gift from this JCPenney with their Care Plan. The watch was a bit fast on keeping time so I wanted to call and see if that would be covered by it. I called the Fine Jewelry 3 times and no one answered neither did the Operator when I called them. I called the JCPenney on Cooper Street in Arlington and they answered and were able to answer my question. On top of that awful display of customer service the store itself has clear evidence of water leaks and tarps hanging from the ceiling to catch the drips from the stained ceiling tiles and has been that way for months.
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November 2022 by Chaelea Rennie
I am never one to complain, I believe that everyone, even businesses, have off days and that shouldn't punish for an otherwise great track record. This, however, was a train wreck.First, my appointment was at 3, planned 2 weeks in advance and confirmed multiple times via portal and phone. When I arrived, the stylist had just gone to lunch and I had to wait 30 minutes. Fine. Things happen, that's why I picked an earlier hour.I was there for a color touch up. My natural color is blond, however my hair was currently an Irish red. I wanted to go back to blond, but red is very hard to change, so after talking to the stylist, we decided that a good method would be to step down the color at the roots in phases until it was to a point where it could easily transition into blond. Great!We brought out a book of color swatches, found the one that matched my current color and what would be the next step lighter. After a little more deliberation, she went to go mix up the color. When she returned, the dye looked a bit odd, but I didn't think anything of it.The dye was applied, put under the dryer, and then taken to the sink to rinse out. She stepped aside while I was at the sink to check on something and apparently forgot about me.For 2 hours.Just in case you're not familiar, those sinks that you lean back in are not the most comfortable. The curve of the bowl presses into the back of your neck, and after two whole hours, I was left with bruises down my neck from it.Finally she seemed to remember, made some vague excuse, put a conditioning mask in (that I did not request but was charged for) and wandered off for another 30 minutes. It's now approaching 7pm at this point. Again, I showed up at 3pm.I was finally taken to the chair to finish up, and the dye looked a bit... dark. Odd, because we were going for lighter, but again I trusted she knew what she was doing and it would look better once my hair was dry. At this time, the salon was closing and the receptionist came to collect payment. This was before I'd even seen the end result and she didn't verify the charges with me. After payment was made, the stylist said my hair needed shaping and was going to trim it up. She cut off 3 inches all around, which was not a 'trim up'. Luckily the cut itself is very cute so I'm not too upset with that part.When she finally dried my hair, it was not the color we had decided on. Instead of a step or two lighter in the same shade of red, she had dyed it a medium burgundy. It was very purple.I questioned her on this and she said that she decided that my hair was 'too orange' and that this color would be better. It was not. I do not have the complexion for that shade, and it looked unnatural and patchy. I also had dye stains all over my face and neck and frankly I could have done a tidier job at home with a $7 box kit. At least I would have gotten closer to the right color.It was nearing 8pm and the store had been closed an hour. There were no managers to speak to, my payment was already taken and their system was shut down. I had been there FIVE hours. For a single-step root touch up that was done wrong. So I left and contacted customer service to inquire on how to fix this.Customer service told me that since a service had been rendered, there was nothing they could do. Even though it was completely wrong and awful all around.I want to put that into perspective. Yes a 'service was rendered' but imagine that you go to a steak house, you order a steak, you even pick it out of the nice butcher cabinet. They take your money, seat you and tell you they're cooking up your steak.And then you wait five hours.When they finally come out with your meal, the kitchen is closed and instead of a steak they've brought you a cold bologna sandwich instead. When you try to say this isn't what you asked for, you ordered and paid for a steak, the response is "we can't help you, you came here to be fed and we fed you." Except you have to wear this bologna sandwich because
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October 2022 by Hope Baker
AT LEAST ACT LIKE YOU WANT TO WORK THERE. You have no IDEA what your potential clients are going through and MAYBE getting their eyebrows done or a dang haircut is not something they get done on a regular basis. ALSO Don't MUMBLE and expect PEOPLE to hear you. I came IN OVER AN HOUR EARLY upon request for nothing. Not nice, not professional, not warm, and she probably just wanted to go home.
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August 2022 by Lucy Perez
Angelina Perez is awesome, always happy with my color and cut. Highly recommend.Services: Hairstyling
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August 2022 by Ashley Bohling
scheduled appointment with Kelsey was cancelled by text minutes after appointment even though showed up 2hrs. to see if being seen early was ok then showed up a few minutes before initial appoinmtment another hairdresser was already shampooing hair at the same salon.Apparently this is common behavior from Kelsey,was told no one else could do it that day from Kelsey in her text.Being a licensed cosmetologist I check my mothers hair cut the woman apparently had 50 yrs experience.With that much experience it should have been a better cut and the technical skills I haven't seen that horrendous I was a newbie.Her hair wasn't even styled as suggested by stylist because she didn't have enough time.I've seen co workers fired for far less.Service: Haircut
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August 2022 by Jennifer Bryant
I received a hilite service with Lisa. She did an amazing job.
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July 2022 by Mauricio Perez
Was nervous about getting layers but Calli convinced me and I'm so happy she did! I love my hair now. Great place to get your hair done and shopService: Haircut
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July 2022 by Liz P
Calli is awesome. I needed bangs cut and she did exactly what I was looking for. Very polite.Service: Haircut
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June 2022 by Ashley Javier
Calli is the absolute best! Girl slayyyyyed my hair. She gave me highlights and damn, I have had more compliments for my hair than ever. Her attention and attitude is something you don’t find in service everyday. Thank you for being amazing. I will 100% come back to you once I need more hair love. ???
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March 2022 by rhonda marie
Lisa Henderson complained about the salon and her co-workers the entire time she literally destroyed my hair.Legit whe you look at my hair straight on it looks like one haircut on the right and another on the left.I would not even be here right EXCEPT JCPenney continues to reach out to me and it is insulting.I called the salon manager the day after to let her know my experience and cancel my color. No apology or offer of rectifying my hair. I emailed the corporate office, they were a joke. I went to the salon on Saturday to let them know how inappropriate my treatment was. My money was refunded but don't you know they just called me to confirm the color I have canceled.Crazy terrible customer service.Service: Hairstyling
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January 2022 by Roberto J.
I frequently go and shop for my family. I always seem to find what I need. The customer service is especially great. Beverly at the register is always so welcoming with a smile. She has helped me numerous times on finding what I need. I think she is a wonderful contribution to your team at JCPenny. Thumbs up Beverly!
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January 2022 by Chaelea Rennie (Jax)
I am never one to complain, I believe that everyone, even businesses, have off days and that shouldn't punish for an otherwise great track record. This, however, was a train wreck.First, my appointment was at 3, planned 2 weeks in advance and confirmed multiple times via portal and phone. When I arrived, the stylist had just gone to lunch and I had to wait 30 minutes. Fine. Things happen, that's why I picked an earlier hour.I was there for a color touch up. My natural color is blond, however my hair was currently an Irish red. I wanted to go back to blond, but red is very hard to change, so after talking to the stylist, we decided that a good method would be to step down the color at the roots in phases until it was to a point where it could easily transition into blond. Great!We brought out a book of color swatches, found the one that matched my current color and what would be the next step lighter. After a little more deliberation, she went to go mix up the color. When she returned, the dye looked a bit odd, but I didn't think anything of it.The dye was applied, put under the dryer, and then taken to the sink to rinse out. She stepped aside while I was at the sink to check on something and apparently forgot about me.For 2 hours.Just in case you're not familiar, those sinks that you lean back in are not the most comfortable. The curve of the bowl presses into the back of your neck, and after two whole hours, I was left with bruises down my neck from it.Finally she seemed to remember, made some vague excuse, put a conditioning mask in (that I did not request but was charged for) and wandered off for another 30 minutes. It's now approaching 7pm at this point. Again, I showed up at 3pm.I was finally taken to the chair to finish up, and the dye looked a bit... dark. Odd, because we were going for lighter, but again I trusted she knew what she was doing and it would look better once my hair was dry. At this time, the salon was closing and the receptionist came to collect payment. This was before I'd even seen the end result and she didn't verify the charges with me. After payment was made, the stylist said my hair needed shaping and was going to trim it up. She cut off 3 inches all around, which was not a 'trim up'. Luckily the cut itself is very cute so I'm not too upset with that part.When she finally dried my hair, it was not the color we had decided on. Instead of a step or two lighter in the same shade of red, she had dyed it a medium burgundy. It was very purple.I questioned her on this and she said that she decided that my hair was 'too orange' and that this color would be better. It was not. I do not have the complexion for that shade, and it looked unnatural and patchy. I also had dye stains all over my face and neck and frankly I could have done a tidier job at home with a $7 box kit. At least I would have gotten closer to the right color.It was nearing 8pm and the store had been closed an hour. There were no managers to speak to, my payment was already taken and their system was shut down. I had been there FIVE hours. For a single-step root touch up that was done wrong. So I left and contacted customer service to inquire on how to fix this.Customer service told me that since a service had been rendered, there was nothing they could do. Even though it was completely wrong and awful all around.I want to put that into perspective. Yes a 'service was rendered' but imagine that you go to a steak house, you order a steak, you even pick it out of the nice butcher cabinet. They take your money, seat you and tell you they're cooking up your steak.And then you wait five hours.When they finally come out with your meal, the kitchen is closed and instead of a steak they've brought you a cold bologna sandwich instead. When you try to say this isn't what you asked for, you ordered and paid for a steak, the response is "we can't help you, you came here to be fed and we fed you." Except you have to wear this bologna sandwich because
