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September 2024 by Inggrid Green
Horrible customer service!
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June 2024 by C B
Worst customer service ! Will not go back to this location.lady acted like I was invisible and inconvenienced her to buy something
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March 2024 by Tina Walker
Horrible customer service. I went in to pick up an order I placed online. The sales associate acted like I was bothering her. First, she didn’t acknowledge me when I walked up to the counter. Secondly, there was an issue with my order so I had to redo it in store. She kept telling the person behind me that she’d be with them soon, again as if I was a bother to her when their system caused the issue with my order. After everything was finished, she didn’t offer to put the bracelet on my wrist like she did the lady ahead of me.I will never shop at this store again. I’ve received much better service at the store at Chapel Hill Shopping Center.
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January 2024 by Teresa Rodriguez
I love James Avery and this location does not disappoint with service, they are always friendly, it’s never an issue to resolve an issue with a purchase, and their quick turnaround time for repairs or adding charms is impeccable!
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December 2023 by Taylor Cuthbertson
Has no regard for first responders. I dropped off my bracelet to have charms placed on it and to have my earrings cleaned. While I was waiting I got a call for a fire. I realized I wasn’t going to make it to get my items and asked my mother in law to grab them for me. I called the store and talked to the sales associate and was told that they closed in 15 mins but would wait and give the items to my MIL. My mother in law arrived right at 1700 and pulled on the already locked door and the girls looked at her from inside the store and shook their heads no. While I understand it was right at closing, and the holidays so I’m sure they were ready to go home, but if the girl hadn’t said they would wait knowing she was on her way and the circumstances I wouldn’t be leaving this.
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December 2023 by Bridget Calicott
Love shopping at this store the jewelry is high quality and I love everything. My husband got this for me.
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October 2023 by Keli Weis
Excellent customer service.
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October 2023 by Frankster
Friendly and welcoming staff. Always there to help assist you. I enjoy shopping at this location!
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October 2023 by Angela V.
Best jewelry ever! And always the kindest people you will ever meet work there! I love the saint Theresa collection!
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September 2023 by 509 Murderblock
Horrible customer service didnt even act like i was there .we waited over 30 minutes and she didnt help me at all.if i could give it zero i would
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September 2023 by Qiana
Madison was AWESOME!!!! she was very personable. She made sure we got everything we came for and more. Thank you Madison you are a gem.
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June 2023 by Lance Woolfolk
A beautiful store, very large. Was greeted and was given time to look on my own. Service was exceptional.
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June 2023 by Susan Wren
Bought a beautiful charm bracelet here. I had great service and my order was ready before the promised time.
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June 2023 by Erin Norris
Love this store. They just expanded the size of the location too. The staff and quality are stellar!
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May 2023 by Carmen Stewart
Bought my grandaughter a charm bracelet with a sweet 16 charm. Great selection of charms and different charms bracelets. Plan my two daughters' bracelets for their Bdays, then I have 6 more grandaughters to but charm bracelets for. She loved it.
