-
August 2024 by Howard Barrow
This location has always been 5 stars for me, however, after today's interaction with Kalena just a few minutes ago (4:41pm) that is no more. I'm leaving this while still on property in my car. I walked in to mail a package and Kalena asked if I was dropping off, to which I replied, no, I needed to mail my package. Before I could set the box, down she's already barking out orders, telling me to press no on the keypad, and asking for my ID. I set the package down, pressed the no, handed her my DL and she says I can't start until you press continue, I press continue or agree to the terms, the entire time 0 eye contact, monotone voice, not one salutation nor a thank you after I pressed the key pad and handed her my DL. So I have my hand out to receive my DL back and she by passes my hand and places it on the counter, I smiled and said thank you. So she starts spouting off the costs as if its an auction and starts off with the cheapest first opposed to asking me when I needed my package to reach its destination. I asked for clarity and repeated what I thought I heard because again she ran through them like an auctioneer. She takes a deep sigh as if I did something wrong and gave me the price for Saturday deliver (that's what I needed clarity on) the only reason I gave her 2 stars opposed to 1 is because I believe she realized how rude she was being. I come here because it's convient and I'm always treated nicely, however, after today I'll gladly pay more and go to the UPS Store right around the corner of here.
-
March 2024 by Darlene Harrigan
Friendly…..fast….very helpful
-
December 2023 by Amy B
Yesenia was very kind and helped me with some copies, it's great that they take care of you with a good attitude. Thanks Yesenia
-
October 2023 by james polis
Great products excellent consistent knowledge customer service. Grateful their here in Burleson for all my complex printing and shipping needs. Thanks!
-
August 2023 by Augustina Madu-Odidika
Friendly. Helpful.
-
August 2023 by Lilly
The manager here is amazing. He goes above and beyond. I had package packed by a family member and they forgot an important label. The manager held my box for me so I was able to go get it and helped me get it attached. He was super patient and understanding and wasn't upset at all unlike going to UPS. I love this store specially and the current staff.
-
August 2023 by registered jopper
The visit itself was just to pick up my poster, but it went great. The team member that helped me with checking the quality of my poster and checking out was awesome- not overbearing and considering how frazzled I was about my whole experience, she was extremely kind and understanding. The poster was as good as it could be considering the last minute circumstances, so I can't complain. I especially want to highlight the team member that helped me over the phone. I don't remember her name, but she was so thorough and understanding and proactive, I truly wouldn't have handled this last minute printing h*ll without her help. I can't recommend this office enough. Thanks for what y'all did for me!
-
July 2023 by Sam Bennett
Fast service as usual. Maggie was very professional with a great smile. Always a good experience here.
-
June 2023 by Raven
The manager here is amazing. He goes above and beyond. I had package packed by a family member and they forgot an important label. The manager held my box for me so I was able to go get it and helped me get it attached. He was super patient and understanding and wasn't upset at all unlike going to UPS. I love this store specially and the current staff.
-
June 2022 by Gio P.
I saw another person shared the same sentiment - rude FedEx employee. AT&T shared that customers can drop off routers at either a FedEx or UPS store. Because of the rude employee at FedEx, I went to UPS. It was SO much easier to drop off the router at UPS. Just give your name to the UPS person and voilà, done. No hoops to jump through and no rude employees.
-
April 2022 by Eddie Apodaca
Oh my gosh, this guys have helped me keep my boss happy. They have gone above and beyond with my business cards. They have printed everything I ever needed for my business. The quality is beyond amazing. Their customer service is superb. As a Director of Client Services myself, I cannot express how much I keep getting surprised by this team. They are knowledgeable and very respectful to each other and also towards their customers. I have not experienced this in years. This is my to go store. And If I could nominate the world store of the year, I would vote 100 times for this one. Thank you so much for your help and all you do!
-
April 2022 by Kendra Holmes
Ordered and paid for business cards online at 5:00 pm on Friday and was given a time that they would be ready which was the next day at 1:00 pm on Saturday. I did not arrive to pick them up until 1:45 pm on Saturday to allow more time. However when I arrived they were still not ready was told I have to wait because they were currently working on an in store print job and would get my order ready after that one even though it was already designed, paid for the day before. I asked how can I be compensated for my inconvience and told nothing because I ordered and paid online. I will not use this location fir printing ever again. I will drive across town first.
-
December 2021 by Justo Guadarrama
Horrible customer service today at 5:50pm. They were more concerned about leaning on the counters and being on social media than attending 4 customers that were inside the store. Waited 30 minutes for two print outs.
-
October 2021 by Darnishea Sansom
The staff is great friendly and always helpful.
-
September 2021 by R
This store provides excellent customer service each time I have been there. They have a skeleton staff but super efficient with minimal wait time. They are responsive and respectful. Assistance with activities like faxing are a breeze. I would highly recommend it versus the competition close by.
