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January 2024 by Jocelyn Machuca
Worst Experience!!I would rate 0 if I could I went in on the 27 to exchange a pair of shoes but they didn’t have them in store so I decided to order them online in a style so I had to pay the difference and have them shipped to home . I leave with just a receipt, fast forward to today I look at my receipt to see if theirs a tracking number and theirs nothing on there I also notice the shoes that were “ordered online” were not even the size that I had wanted. I call the store to see where my order is come to find out my order was NEVER PLACED even after already paying the difference for the shoes. So I tell the lady on the phone if she could just go ahead and place the order over the phone since I had paid the difference already she said I couldn’t because they needed to see an ID. Never again am I coming here save your money and go elsewhere!!! Oh also forgot to mention when I got there just like the other reviews said how the girls at register are on their phone they are not lying! I went in a the lady was just on her phone mostly likely why my order never got placed because she wasn’t paying attention!!!
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November 2023 by g. Kevin Sitton
Found several styles of work boots that I liked. Not a single size 13 in any of the five styles I was interested in.
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September 2023 by paige goodman
I ordered shoes they said they had in stock, waited no shoes. I called and they didn't even have them!
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August 2023 by Melissa Diane
Great prices, great customer service and great selection. With that being said, thebathroom was absolutely disgusting unfortunately, I might have covid now idk
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July 2023 by Tonya Webb
So today we went in to buy my husband shoes. We heard a guy getting onto a person a girl voiced just loud enough we could hear. My worst thought though is that the two girls at the counter instead of being on the floor to help they were on their phones all the way up till we were at the register. They were dressed in short Jean shorts and nothing professional. I don't know if there's a dress code and I don't care but don't be on your phones in the front.....customer service was lacking for sure from them...
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July 2023 by Quawana Jackson
The worker are Racist and act like it hurt to communicate with anyone other than white people. I will never shop here again, and I’m calling corporate to express my unfair treatment and dissatisfaction! I’ve
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June 2023 by Kassidy Rios
Employees are super sweet here and helpful! I had gone in and bought 3 pairs of shoes and sadly once home none of them worked. I always have anxiety about returning stuff but they made it so easy. I was in and out in minutes. Highly recommend!
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February 2023 by Brian D
Drove 40 mins down here from the watauga store because we were told they had the shoes in the size we need. Arrived, and they don't have it and have less of a selection than the other store. Both stores seem to have young teenagers running the show who don't know what they are doing. Will not be shopping at Famous Footwear again. Thanks for wasting my time and money.
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February 2023 by Jennifer dekelaita
Great customer service & very clean store.
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January 2023 by Isaac Long
Great deals, limited styles and very slow checkout, that's the reason for the three stars. All I want is to make my purchase. All the phone number and email and signing up for rewards. Should be for the customer to do, out of line. This slow process, is what makes online shopping so popular. Amazon could have order at your home before you could complete your purchase here in store.
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December 2022 by terry wheeler
Horrible customer service. Was at this location today trying to buy my two girls shoes. My youngest found a pair she liked but there was only one shoe in the box. So I went up front and ask the lady at the register about the other shoe. She went to look for the other shoe after a minute after briefly looking she called a guy over who I think was a manager and he started looking and sge walked off. The guy looks up she's thatbshe walked off and said " oh you going to leave me with this problem"He then ask another employee to go look for the little girls shoe in the lady's shoe area. And he goes back to the register and leaves us standing there. Five minutes pass and no one seems to care that we are still standing there. So me and my girls leave the store. On the way out the manager and the original lady both see us and no apology, no thanks for coming in, no sorry we could not help you. It was like they were glad we were leaving so they did not have to deal with the "problem" we were causing.
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October 2022 by Jessie Polser
Great place if you like to pay full price for knock off name brand shoes! I've worn vans for years and I usually get a few years of wear out of them before they even start to look rough .so I bought some for my son to wear to school 6mo ago when I had my tax return. I forked out 40$ for the shoes cause they were on sale. I have social anxiety so I don't shop during busy times of year cause crowds are a trigger for me so I buy somethings name brand so I don't have to go through the hassle and expense of replacing them as often. I know boys are rough on shoes bur...it's been a lil over a month and the inner liner is already coming loose. Too late for a refund. Pretty sure these are counterfeit, I payed full price ? won't be back .sad cause they had really good customer service. Which is why I left 3 stars
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September 2022 by Lisa Guerra
Everything I ordered was delivered on time and I never had any problems with my orders great place to shop at they always have really great customer service everything about the store and the customer service is awesome!!!!!!!
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September 2022 by Nicole Nonya
The slowest service ever. Waited in line for 45 minutes
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August 2022 by Maria Ibarra
Clean location and friendly staff. Lots of variety, and if they don't have your size they are able to order it online and ship for free.
