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February 2024 by Nope Mcnopeski
Great employees and management, had a problem with an xbox that I had bought and they went out of their way to work with me and make things right, a much better experience than buying one from Game X Change or Gamestop. I highly recommend this store and it will always be worth the extra money for the peace of mind warranty on electronics.
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December 2023 by Nicole S
Sorry excuse for customer service! When a customer walks in and stands in front of the watches and not one of the 3 employees offer to help... the lady even made eye contact with my husband and turned around and walked to the back. He was really interested in the Invicta watches... but guess making sales isn't important to their staff.
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October 2023 by Kyle Huffman
Don't buy anything from here, it's all junk that they won't stand behind. I just lost 85$ on a air compressor that I didn't use twice.
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May 2023 by Monica Flores
I had a change of jobs and my pay cycle changed. I called in to see what could be done. They advised that they would note my account and I would not be charged and noted that I would do a promise to pay for the day I got paid, we could refinance on that day so we could get my billing cycle on track with my new pay period. They ended up still charging me. It led to all my other bills bouncing. I called the office and spoke with Natalie, she was very apologetic and advised that she would reach out to the regional are manager to see if they could as least credit my account for the insufficient fund fee. Also, that the lady that took my original call did not unselect the auto draft box. She would let me know on Monday. The regional manager said that since I didn't come in to sign paperwork that she cannot apply that to cover that charge. The person i spoke with on the original call never stated that there was paperwork that needed to be signed, only that she noted the account, and it was taken care of. She then today told me its in the contract. I advised her that when I requested that the payment not be pulled on that date, she should have stopped the conversation and advised that it cannot be done over the phone. Done. Stay clear of this company. You are better off getting a loan from a bookie. They shouldn't have even gotten one star, that was the only option to leave this review.
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April 2023 by Samantha Whiddon
Rusty is the only reason I drive to burleson he is the best employee at any cash america in Johnson County. I wouldn't come back to this store if he wasn't there, the only guy who is understanding and helpful.
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March 2023 by Angela Stevenson
The new manager there Rusty is not honest and is teaching his new employees to do the same, as a customer of 20 years this manager has lost my business for this company, I will no longer buy or pawn anything with this company until he is removed from the company he does not know what he's doing and is loosing your long term customer's.
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February 2023 by edna timajo
I have 4 items pawn in this location Burleson texas. The manager here is awesome. MyExperience of customer service is good..
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December 2022 by Lonnie Moore
I have never been treated so badly by any business EVER!!! It was inferred I had stolen the items I had won in an online auction. Was asked for my receipt and when I showed it to the girl behind the counter she called the assistant manager over to look and see if it looked legit. I was then told that my receipt had to list the barcode numbers. I would not be able to take ANY of the items to any pawnshop PERIOD! I can assure you that you were soooo wrong! I haven't stolen anything from anyone and to top it off I have sold them to other businesses in the area and hope they make a ton of money from them!! I will NEVER EVER go to this farce of store EVER AGAIN!! Urge everyone else to do the same!!
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December 2022 by Jase strickland
Im am in literal tears because of these marvelous people, I can finally afford Christmas for my 4 year old son Samuel, each year is was his mother buying him gifts and thanks to Shawn, I can afford to get my boy the Christmas he deserves from me, thank you so much, you are a saint and a true friend! I love Cash America, everyone should go check them out! Again thank you Shawn, you are my miracle!
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December 2022 by Kaydence Payne
The service is top notch in my opinion, very negotiable, and very nice to the people who come in, my Christmas is so much easier with Cash America, thank you guys so much!! 10/10, everyone should stop buy and take a look at all their goodies! Again thank y’all for making this stressful time 1,000,000,000x easier!! ♥️
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December 2022 by Hunter Payne
This place is amazing…Shawn is literally Superman in disguise, he helps anyone in need, he’s truly a super hero, who needs flying and laser eyes when u have a an amazing person named Shawn…thank you so much for working with me, i love cash America im burleson!!!!!
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November 2022 by Valerie Stevens
These guys are nothing but a bunch of crooks. I purchased some tools from them, one of them didn’t work at all, but they took my $20 of “insurance“ and kept it. Also I gave him $100 down on a pistol that I wanted in layaway, was told that I didn’t need any paperwork because my number is in the system, I decided not to get the pistol because I needed the money for something else, and they refused to give me back my hundred dollars. That is robbery at its best. He told me “it’s in the paperwork” that we don’t get our money back however , when I asked for paperwork at the Sale he said I didn’t need paperwork, my information was in the system. So no way of knowing that they were going to screw me like that. Thank you Rusty (he must be the assistant manager) of the worlds biggest “rape pawn shop” ever! They sell tools that don’t work, and they take your money with no advice on what will happen to it if you change your mind. What a bunch of con artist! There are plenty other pawnshops in Burleson that treat you right. Stay away from this place! Now I realize how they make their money
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October 2022 by Brandi Maggard
Brittany was extremely helpful when I came in! She took the time to help me & show me the merchandise! I will definitely be back because of her!
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October 2022 by Diane Dubose
Took my laptop in to borrow against it and Ruby was awesome. Everybody was so friendly. Will do more business there.
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October 2022 by Rhonda Rodriguez RODRIGUEZ
Great store with great people!Brittany provided me with great service!I will be back!
