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9AM - 5:30PM
20336 State Hwy 46 W, Spring Branch
Credit Unions
“Noah Williams assisted my son and me with some financial transactions today.He was most professional and genuine from start to finish. His knowledge of the financial product and thorough update of our personal information were reflected by his attention to details. Mr. Williams was the absolute best representative we have had to provide banking services at SSFCU.”
“Every time that I needed help, these people have come thru. It seems like they take my business personally and I always come out very satisfied and very happy. You just cannot have a better experience. The folks that work here make firstmark GREAT. I really like doing business here.”
9AM - 5:30PM
21102 U.S. Hwy 281 N, San Antonio
Credit Unions
“We needed to get some financial things in order so off to SSFCU we go. With just a short wait, we were ushered into an office. Karen (Nicole) was awesome -- friendly, knowledgeable, and efficient! We accomplished everything we needed and had every question answered along the way. A great experience from beginning to end!”
“Ms. Misty Jarnagin-Don provided exceptional service. Extremely knowledgeable, professional, and thorough in handling estate affairs and follow on member account options. She managed time well and responded to all questions. Highly recommend Ms. Misty Jarnagin-Don for all banking needs.”
“Excellent customer service. No more than 5 minutes to reach a rep on the phone. Very easy navigation on phone or app. To top it off, great rates on the Premium Savings. I just moved my personal business/transactions from a BIG BANK to here. Very happy with what I did. I have been a customer here at PenFed since 2013 onwards.”
“I use the branch at Gold Canyon and 1604, and I find the staff to be friendly, knowledgeable, and efficient. Wait times are almost always a very short duration, and I like that they are open on Saturday.”
9AM - 5:30PM
1421 N Loop 1604 E, San Antonio
Credit Unions
“Connie Sanchez took the time to explain all my questions in great detail. She also gave me good advice since some financial areas were new to me. I appreciate the support and feel good about my transactions. Thanks”
“Such a nice atmosphere and friendly people to deal with. Interest rates are always competitive and approval odds for a loan seem to be better for me anyway. I’ve been a member of PenFed for years!”
“The staff was very friendly and professional. They did exactly what I needed done in a timely fashion .They have always performed very well in the 40+ years I have used their se”
“I was simply going to call this location and use apple maps to look up nearest and number for it when I saw it had a one star review I was genuinely curious. When I saw the reviews it was no wonder why, it seems as though all the customers like myself have never taken the time to put in a review for y'all and that sucks because out of, at the very least, 10-15 times Ive been to this location its always been quick, simple, and the associates were more than nice and helpful. I was taken back to see the other reviews I saw which some looked to be based on mere insecurity/and or intuition of a customer, how crazy! Thank y'all for always treating me along with anyone Ive ever witnessed come in this location with respect and diligence!”
“I have not banked here for sometime, but I had a very negative experience resolved by April and the other employees here. Something that was completely my fault and my responsibility, April, the manager, took the time to hear me out through my frustration and then spent at least 30 minutes on the phone getting the issue resolved. I can only hope that I can continue banking here in the near future based on this experience. Wonderful team and a wonderful asset to this organization.”
“Have several different banks. This RBFCU is absolute best!! Offers, rates, customer service, everything top notch! Love it!! Closed my Chase account. They dis nothing but accept my $$ since 2006. Unacceptable! Use RBFCU. You'll love it too.”
“I had an issue with the coin machine and the woman at the front (I believe her name was Ari) went above and beyond to help me with the issue. She was very polite and professional the entire time. She never rushed helping with the issue or made me feel like a bother. I appreciated it! She’s a good employee to keep.”
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“I came in to make a withdrawal this morning and had the best customer service. I think I’ve ever
had at a bank. My teller was Clair and she was absolutely amazing. Thank you for your help.”