-
February 2024 by Chris Hall
I would give it a zero star if possible. Horrible customer service. Went in for a simple vehicle inspection for registration. Came to find out that they never upload the document hence I am unable to renew my registration. Called them back asking if they can upload the document since it was never uploaded to the system. They basically said it's too bad and I have to bring it by to get inspected again. I asked if I need to pay for another inspection and was told probably. It was such a simple job and yet they failed to complete it. And when they failed, instead of taking the responsibility, they just passed the bucket saying oh well too bad, it got messed up etc. Zero apology to the paying customer. I wouldn't trust them doing any job if they can't even get one simple job right and owe up to their mistakes. I am taking my business elsewhere. Definitely not returning for anything. STAY AWAY GUYS!
-
December 2023 by Ron J.
Quick and easy, but need to pay attention to detail on documentation. Customer service is terrible. Personnel are rude & the answer is "bring it back in". They put the incorrect VIN number down(O instead of 0) & mileage as 6260 instead of 60,260 on a 2016 model. When called about, person told me to bring documentation back in, that people make mistakes.Yes, they do but they correct them. When I found documentation, and called back in to have them correct it, he said bring it in. He said he wasn't the inspector and couldn't do anything about it; I told him then let me speak to the inspector. The inspector corrected it on the phone, and never apoligized for the error. Wasted 2hrs trying to enter info on-line and making phone calls. Had I gone to the registration office in person, they would have rejected it because of incorrect vehicle inspection info. Don't plan on going back, but if I do, I will inspect the documentation before leaving the site; & recommend any customer do that. They seem to make a lot of mistakes.
-
September 2023 by Gary Collins
Stop by at 2 on a Friday and was told they didn't have time to change a loose tire and rim that I walked in with. Was told to leave it until Saturday.
-
July 2023 by david davis
So far so good. They do all of our tire repairs for our company trucks and cars. They even do some of our mechanics jobs . Friendly and prompt service. Bilingual Espanol. Pricing is very fair, I would feel ok with sending my wife there.
-
April 2023 by Chris Hagan
Stay away. I called and they told me they don't do tires!
-
July 2022 by Josh L.
place used to be great boot sure if new owner or what but cannot stand the people here. So many issues to many to write.
-
March 2022 by Jason M.
Been coming to this location for years. Over 10 at that. Have to make sure everything is topped off. I asked for a transmission fluid change and Mike tells me it is specifically done at the dealership and that it couldn't be done here. I took it home and did it in my garage. Now I would like to have someone explain how I can do this in a garage with a 1:2ton jack. Also asked for a quote of a pad change on breaks. Not even brake fluid. 100$ front, 100$ back. Once again did it myself. Just want to say thank you because I'll be saving the money now. Had no problem paying for good service. When it's good. Place has gone down hill since the lady was working there.
-
February 2022 by PAUL JUSTUS
These guys are always helpful and extremely reasonable
-
February 2022 by Gabrielle Ortega
I picked up a large bolt in my tire and in a matter of minutes my car was being looked at, my tire was fixed, and they even replaced missing lugnuts. All for an incredibly reasonable price.
-
September 2021 by Floris O.
Very rude. Does not care about you as a customer just the dollar. Came in to ask about a vehicle inspection and the representative just turned his back to me yelled 45 minutes and walked out the door.
-
September 2021 by Wayne DeWinne
Excellent place to get your inspection!
-
June 2021 by Tristan N.
Mike is freaking awesome. The man knows his stuff and he's quick and very knowledgeable on cars/trucks. Highly recommend seeing mike for your problems
-
January 2021 by Dennis Narciso
Fast and friendly. I've gone here for years with my vehicle s for oil changes and state inspections. I like the way they roll...
-
November 2020 by Jenjen Serrano
Owner always is very welcoming an takes care of my tire needs
-
April 2020 by DREW CRU
Unhappy Guy in Bulverde. Knew from the start it was going to be a rough experience with getting my car inspected.. I say hello and he says "get in the car, I don't go in cars", I understand with the virus going on its a new practice, but at least say hello or a give some eye contact. Handed him my vehicle information (vehicle VIN#) and insurance and he stated he didn't want it and continued inspecting. Inspection completed, he stated the system doesn't like the Vin #, but he produce paperwork so I though was good to go. Next day at the county office they refuse the paper work due to a missing VIN # on the paperwork, well I guess that's why the system didn't like it.. All good.. Let me call and see to fix it.. Again rude factor hit again, so I'll just get it re-inspected at another shop. Too bad, been coming to this place a while and referred multiple friends and associates. Good work, just lack customer service.
