-
January 2024 by Connie Robertson
I have had 3 experiences with Truck City Ford as a buyer. They were the best 3 experiences of buying in my life. I have not been dissatisfied in any way. I am a senior citizen.Their service department adds value to their sales department. Service at Truck City is far superior for convenience and dependability to any other place that I have ever used.This company works great like the"Good old days.Esther is my saleswoman and Richard is my service manager. Thanks for your respect and patience with a senior citizen who needs a lot of that.Connie Robertson
-
January 2024 by Jennifer Borges
Definitely wouldn't recommend this dealership. Their Customer Service is awful. I've had countless issues for the almost two years I've had the truck. The off- road package they included ( You know those nice lifted off road trucks you see on their lot?! Don't buy one!) has posed nothing, but issues. They fixed a coil over issue. My exhaust, which is NOT welded, has fallen off TWICE! Now it has transmission issues, it drives horribly. They half bum all repairs, so nothing is ever truly fixed. I even took it in for an oil change & alignment last week- I made an APPOINTMENT. After 7 hours they stated they ***couldn't complete the work!!! Wow. Then it was stated they would complete the alignment while fixing the transmission. They still didn't complete it! They also promised they would detail/ wash my vehicle for all the 'inconvenience', Daniel definitely didn't come through on that promise either. They had my truck for five days, never called me once. I had to make the calls to check on my vehicle and estimated time for completion! And the alignment wasn't completed during the five days they had my truck. The excuse? "Our machine broke." Sure. It is absolutely frustrating to have a handful of bad experiences like we have had. Definitely our last Truck City Ford vehicle!
-
January 2024 by Russell Allen
I purchased a Ford F150 from Eddie Haddad and was financed by Charles. This is our second vehicle purchase from the dealership and I do not have enough positive words to say about the professional salesmanship, finance department and now for over 2 years with the service department. Eddie has been with Truck City for 17 years and he will treat you honestly and fairly. A positive experience from start to current moments...... Thanks Truck City Ford!
-
January 2024 by David Cimino
The entire experience was outstanding. From our sales rep. Raul to finance department,sales manager and vehicle setup department. Could not have asked for a better group of people. Next time you’re looking to purchase a vehicle I highly recommend this team you won’t be disappointed.Thanks to all of you!!!!
-
January 2024 by Jason Simonton
This dealership is awesome. I stopped in one night and met with Oscar about a Maverick. The Maverick was not available, but he told me he would call me the next day if it came available. The next morning he called to let me know it was available. I ended up buying that vehicle and a bronco that they had up front. The team is awesome at this Ford Dealership and I will continue to do business with them. Thanks Oscar for the great customer service.
-
January 2024 by Steve Terebecki
We hate shopping for cars. We procrastinated for about 7 months and finally I texted Truck City Ford to set up a test drive on a used car that had a great price. The car was waiting for us up front when we arrived. When we decided to make the purchase the rest of the process was quick, transparent, and painless. Zach the salesman and Charles the finance guy were easy going and straightforward.
-
December 2023 by MrTrophyseeker
Always a great experience when I deal with this dealership whether it’s for service or purchase of a new vehicle. They deal with you with honesty and integrity and everyone is very cordial and helpful. Bought my second truck there this weekend and both from salesman Eddie Haddad who is a straight shooter and a pleasure to do business with. Mike Rogers who is over service and Haley who is a service writer are so helpful and care to make you happy with your experience. Love this dealership.
-
October 2023 by mariah bracamontez
THIS PLACE IS THE BOMB!!! Big shout out to **Adrian Bruce, the rest of the TEAM for hooking me up with the BEST CHOICE IN A CAR I HAVE MADE, THANKING THEM ALL FOR MAKING THIS EXPERIENCE SUPER EASY WHEN I HAVE ARRIVED. I have drove all the way from Round Rock TX sure enough THIS COMPANY DID NOT DISAPPOINTMENT ME; so worth it! So friendly, very welcoming and just made me feel confident on my decision. Their service is the REAL VIP. THEY WILL NOT DISAPPOINT. THANK YOU SO MUCH ONCE AGAIN TRUCK CITY FORD AND ALL THE TEAM; YOU GUYS ROCK, AMAZING WHAT YOU DO! PLEASE KEEP UP THE GREAT WORK, KEEP HELPING THOSE WHOM NEEDS THE HELP LIKE YOU HAVE DONE FOR ME; NOT HAVING A CAR OVER 7 YEARS HAVE NO IDEA WHERE TO START AND HOW THINGS GOES, ADRIAN AND THE TEAM HELPED ME SO MUCH, BREAKING EVERYTHING DOWN TO ME UNDERSTAND WELL, I felt like a family member trying to help, make sure everything went smooth and easy to understand. *GOD WILL BLESS THOSE WHO WILL GIVE THEN RECEIVE! <3 I will definitely recommend this place for EVERYONE, ANYONE whom is looking for their first or next car! THEY HAVE GREAT SERVICE. THANK YOU SO MUCH ONCE AGAIN, CANT BE ANYMORE HAPPIER WITH MY DECISION. <3
-
September 2023 by Amanda White
Zach was amazing! He made ordering a vehicle and the whole buying process simple and seamless. From the financing to explanation of specs in the vehicle, everything was thoroughly explained. 12/10 recommend!
-
September 2023 by Brenda Gonzalez
From the moment we arrived to when we left, we were taken care of. Everyone was friendly and laid back. Frank was great to work with and made sure we were happy with our new purchase.
-
September 2023 by Lisa Smith
A HUGE shout out to the service department. Specifically, Nate Lewis and Mike Rodgers. Don't worry, I won't go into the long story...Let me just say that Nate (Service Advisor) and Mike (Service Director) went above and beyond to ensure that I walked away as a satisfied customer.The fact that my vehicle is not even a Ford speaks volumes. They could've told me that it wasn't their problem and sent me on my way but they didn't. They did more than was necessary and I hope they get the recognition that they truly deserve.I mention my vehicle isn't a Ford because they work on other brands and customers should know this and give them a chance to earn your business. However, call first to make sure it's something that they can, in fact, work on for you.I promise you will not be disappointed with the customer service you receive.Thank you, Nate and Mike, for going the extra mile to make a customer happy. If I decide to buy a Ford next, I will make sure the GM knows it's because of the service you provided!
-
September 2023 by Lee Wallace
I had purchased two trucks from Truck City Ford in the past and was happy with both experiences.I found the perfect used truck for my needs online and went down to take a look. Eddie and I reached a great price in a just a few minutes and they even gave me a good price on my trade in vehicle as well.I went and had lunch and they had everything ready when we returned.I have now officially purchased three trucks from them.
-
September 2023 by Jim Miranda
I can't praise Sarah Pope at Truck City Ford enough! As my service advisor, she went above and beyond to assist me with my extended warranty and the repairs needed for my RV. Her dedication and commitment to ensuring a seamless process truly impressed me.Sarah's exceptional customer service skills stood out from the moment I arrived. She greeted me warmly, listened attentively to my concerns, and showed genuine interest in resolving my issues. What truly sets her apart is her proactive approach – she consistently kept me in the loop regarding the progress of the repairs and promptly followed up with any updates.Navigating through extended warranty processes can often be a headache, but Sarah effortlessly handled all the paperwork and communication required, making the entire experience stress-free. Her knowledge of the warranty system and her dedication to helping customers is truly commendable.Thanks to Sarah's efforts, my RV was fixed efficiently and with the highest level of professionalism. She embodies the epitome of what exceptional customer service should be – going the extra mile to ensure customer satisfaction. If you're looking for an outstanding service advisor at Truck City Ford, Sarah Pope is the one to seek out. Thank you, Sarah, for your outstanding service and unwavering dedication! You've earned my highest recommendation.
-
September 2023 by Matthew Anderson
Last week I purchased a new vehicle from Truck City Ford in Buda. The overall experience was great! Zachary the Salesman answered all my question about the car and about financing. Charles in the sales office answered my questions in great detail. All prices were well defined in the Retail Buyers Order. After the purchase a gentleman went over all the details of interior of the car, which was very helpful. I have been enjoying my new car.
-
August 2023 by Martin G.
Absolutely the best service I have had here. It has always been great service here as I have had several Ford vehicles serviced here and it is top notch. I moved 30 miles away and I still choose to have my vehicles serviced here just because of the type of service they provide. I cannot thank Mario Fuentes and the service team there enough as they provided top notch service for my 21 F-150. They were able to accommodate and work with my busy schedule. Great communication and very knowledgeable technicians.