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September 2024 by Rosa Chavez
Very bad service, it takes a long time waiting because only one or 2 cageras always
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September 2024 by Ashley Cox
Poor customer service, management is unprofessional
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September 2024 by allisun White
I wouldnt
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September 2024 by Daniel Hopkins
Don't try to get anybody on the phone because they never answer
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June 2024 by E. Scott Ross
I hate this bank. robots for customer service, nobody knows anything when you finally reach a human on the phone and then they transfer you or hang up. The mastercard credit card is virtually useless because it shows up as a debit card for some reason and requires a pin. The website has the worst user interface that I have ever encountered. It takes a monumental effort and several phone calls to simply make a payment on the credit card while using a different bank. It literally will not let you make a payment unless it comes from an rbfcu checking account. Redeeming cash back rewards is like trying to solve a puzzle, mutliple phone calls, multiple websites, still haven't got it done yet. It's like they try to be the worst bank. I'll be cancelling all my accounts at rbfcu and moving to another bank that cares about it's customers
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May 2024 by Joshua Ronson
Friday afternoon on payday and they have 1 teller?!
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November 2023 by Fran
I don’t recommend this credit union to anyone.
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October 2023 by Beto
Please review your final receipt before driving off if using the drive thru.Last month I was there to make a deposit on the drive thru from my rental homes had some cashier's checks, personal checks and money orders. I received my receipt with the transaction total but before driving off, I noticed the total weren't matching I was missing the money orders I had included.So I pushed the button and asked the teller and he didn't give me a straight answer on why it wasn't included but that he was going to take care of it.
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August 2023 by Joel Mosier
The staff here has always been friendly, patient, helpful and professional with any of my banking needs.
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April 2023 by Dane Jaskinia
If you need the best assistance possible ask for Nessa. She is cool calm and Collective very knowledgeable very helpful and absolutely professional. I came in today and a time of craziness I thought I made a huge huge mistake she reassured me that she would do everything she could to help me kept me calm and got my issue resolved quicker than I expected I greatly appreciate her going above and beyond to provide excellent customer service to all of the RBFCU customers. As soon as I walked in probably seven people walked in behind me the bank got extremely crowded they were extremely short staffed and the entire time she was the nicest happiest out of everyone there it really made me feel comfortable and this will be my Branch from here on out I've been a customer of RBFCU for 8 years now and this is by far the best customer service I have ever experienced thank you
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January 2023 by Fattah E.
They steal money from you. Do not do business with RBFCU. They used to be a good bank and now they literally told me they don't care.
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December 2022 by Heather Dienst
No security what so ever, it takes weeks to receive a card because half the time they don't send anything, every transaction is "fraud" and it doesn't approve even if you click no it's not, blocked my whole mobile account forever because "they think my social was leaked" Yet no where is saying it is and every other bank is saying I'm good. Used to be good but apast couple months no.
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November 2022 by L B
Really disappointed in there customer service. All the way from the person I talked to on the phone in SA, to the woman that “greeted” me when I walked into this location. Was interested in refinancing my auto loan for a lower interest rate, sat and waited for 40 mins for someone to appear on the TV and nothing. Based on those interactions, I would not recommend them.
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November 2022 by LLE Enterprises LLC
Completely Unacceptable.I manage escrow funds out of RBFCU. This means managing other peoples money. I have 2 accounts for this. I deposited a check from a client into Account #1... a few days later the check bounced and they removed funds from Account #2. They stated they can do nothing to rectify this error, we just have to move funds around to cover the difference.Escrow account are under severe scrutiny. This makes it look like I took over $3000 out of one clients funds, while the other looks like they paid me a full $3000 when in fact they bounced the check.Just as bad, never got notice that the check had been bounced. I wouldn't have caught that someone owed me $3k if I hadn't been checking on something else.This is the last in a series of errors and mistakes. Will be moving elsewhere... app doesn't deposit funds... business credit card website always shows Balance due $0 even when its at it's maximum... lost a CC payment once... Messed up wires... Will not miss RBFCU.Update: They called me... not with a solution. Just to say "it wasn't malicious, we just made a mistake". So... they make mistakes with money. Not a great look for a bank. Especially if they can't fix it.
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October 2022 by Robert Eyers
Completely Unacceptable.I manage escrow funds out of RBFCU. This means managing other peoples money. I have 2 accounts for this. I deposited a check from a client into Account #1... a few days later the check bounced and they removed funds from Account #2. They stated they can do nothing to rectify this error, we just have to move funds around to cover the difference.Escrow account are under severe scrutiny. This makes it look like I took over $3000 out of one clients funds, while the other looks like they paid me a full $3000 when in fact they bounced the check.Just as bad, never got notice that the check had been bounced. I wouldn't have caught that someone owed me $3k if I hadn't been checking on something else.This is the last in a series of errors and mistakes. Will be moving elsewhere... app doesn't deposit funds... business credit card website always shows Balance due $0 even when its at it's maximum... lost a CC payment once... Messed up wires... Will not miss RBFCU.Update: They called me... not with a solution. Just to say "it wasn't malicious, we just made a mistake". So... they make mistakes with money. Not a great look for a bank. Especially if they can't fix it.
