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November 2023 by bryan white
I have been coming here since 2019 and to say this place has gone downhill with the new management is an understatement.. I have been here several times and seen who I have now learned to be, Mary the store manager, being disrespectful to customers and staff members. I have not only seen her yell at employees I have seen her make employees cry, For example I came in on Friday Nov 17th and saw Mary yelling at a young groomer in-front of everyone simply because the groomer was not comfortable grooming the dog. I have seen this woman yell at her employees for multiple other things and have seen/heard her standing behind the counter or tucked away in an isle gossiping about her staff. I have also seen her get into arguments with customers and use vulgar language in-front of customers…I mean come on people how is this woman still employed here? *I would like to add, the Pet Supplies Plus team told me to reach out however the information they gave led to the store location, I dont want the store location information, I want the corporate number or Corporate info.*
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November 2023 by Madison M.
Absolutely LOVE this location (and every location we have been to)! I bring my dog, Remi, here to get his nails done. We ONLY come here. Today, we saw Alondra and she was AMAZING! Staff is always very helpful and always checks on me while I am waiting for Remi to be done. We have seen other people here as well for Remi's brush outs/nails, but we are going to make Alondra our go to from now on. So sweet and makes Remi feel comfortable. Sometimes Remi throws up after appointments due to stress (very normal for him) but today he did not. We love y'all!!
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November 2023 by A P
Over imposing white lady was pretty rude about the things we were purchasing for our snake. I’ve already been advised on what to do by really experienced owner I do not need your obnoxious input. You take care of your snake the way you want to and I will the same. Not to mention we will be returning all the items we purchased because we realized the prices here were ridiculous compared to another shop in Kyle.
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November 2023 by Ruby P
They are super friendly and made my beautiful fur bby comfortable while getting his grooming on ? thank you ladies
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October 2023 by Jason B.
I came to get some dog food. I am new to this area and had to find a new place to get my dogs. Food prices are a little bit higher. They did have quite a few sales, but overall have a great selection how much larger selection than I thought for being a smaller store cats dogs reptiles fish they have a little bit of everything. Definitely recommend it, check out was great. People were nice and very helpful.
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September 2023 by Debra N.
Great customer service EVERY time , whether it's in store or curbside Thank you Team Buda
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September 2023 by Maddy Buscemi
As someone who has been shopping here for years, I am so disappointed in prices. I knew they were expensive but I have been purchasing the same bikes for my dogs for years and they went up a lot in price. I come here for the deals and the good prices. It makes me want to just go back to getting them for the same price at PetSmart, which is closer to me.It’s called greed. I guess pet supplies plus just joined in on that.
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September 2023 by A W.
Third week in a row I have ordered dog food from website and come to find out its not in stock. Once I was told by the manager it would be on stock on Thursday. This week a female employee told me it was on delivery truck come get it later today or tomorrow morning. I have to call because they don't update. It's a shame. This location used to be quick and items in stock if you ordered it online. Trying to support a local business but not going to continue to waste my time. Update your website.
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August 2023 by Barbra Gazo
I am in awe at the level of stellar service at our Buda Pet Supplies Plus!!! Special shout-out to Rachael, Jess, and Mary. Everyone is so helpful, enthusiastic, and passionate about our special friends. I had many questions - all answered with patience and expertise. The level of service here is so rare today, and these wonderful team members have earned Pet Supplies Plus a loyal customer for life! Thank you for all your help. :)
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August 2023 by geo. washlincoln
Wanted to get a particular cat food. It was not on their shelf but the person helping me found another store of the same chain that did have the cat food that I was looking for.
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August 2023 by Kathy Harrison
Overall, everything was good. Went for the selfwash. The one thing they need the change is that they need to train all of their employee's on how to clean, turn on blowers, and manage the selfwash area. Have gone twice, and one employee is totally lost and in the dark on how everything works in there (and she is not that new)
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July 2023 by Trinh Nguyen
They usually have the food I need in stock which is nice. Curbside could be better. You get an email saying it'll usually be ready in an hour; I've been waiting for 3-4 lately at which point I'd have to call for it
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July 2023 by kim ferralez
Everyone was so helpful and friendly. The selection was way better than I expected, and at reasonable prices. We even found a new member of the family! ?
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June 2023 by Calvin Fitch
Everyone in the store was so nice and helpful. The top employee in my opinion is Addison. She was the best. Very nice and helpful going above and beyond. With a great smile on her face the whole time. She is the best. I will be back and she will be my go to every time.
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June 2023 by Jamie FELIX
The girl at the front register was so friendly and helpful! I appreciated her smile and customer service. I’ve yet to have a bad experience here! Also, they price match most places- all you have to do is show them the lesser price advertised online!
