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“If you need the best assistance possible ask for Nessa. She is cool calm and Collective very knowledgeable very helpful and absolutely professional. I came in today and a time of craziness I thought I made a huge huge mistake she reassured me that she would do everything she could to help me kept me calm and got my issue resolved quicker than I expected I greatly appreciate her going above and beyond to provide excellent customer service to all of the RBFCU customers. As soon as I walked in probably seven people walked in behind me the bank got extremely crowded they were extremely short staffed and the entire time she was the nicest happiest out of everyone there it really made me feel comfortable and this will be my Branch from here on out I've been a customer of RBFCU for 8 years now and this is by far the best customer service I have ever experienced thank you”
8AM - 6:30PM
11200 Menchaca Rd Bldg. 4 Suite 5, Austin
Mortgage Lenders
“My wife and I began the home ownership journey with little confidence in our abilities to navigate the process. Justin Hrabovsky's team made the entire process, from start to finish, completely seamless. Jeff and Desdanie's communication allowed us to be completely in the loop during every phase of the process, and to be honest, the entire experience was almost "too easy!" I'd highly recommend CMG Home Loans and Justin's team if you find yourself in the market and ready to begin your journey to home ownership. You won't be disappointed!”
“Dario and the team were very quick and efficient throughout the entire buying process. I like how Dario was able to break down every expense and show us every small detail that could help us save on our mortgage. They beat out our interest rates offered by other lenders by a long shot and saved us money on closing costs. Highly recommend!”
“Vince and the team are great to work with! He is great at communication, always quick to respond, always providing frequent updates and is always available for a call. He took time to explain the whole process and relevant documentation in great detail, clarifying many items, and helping to understand the required actions from my or lender side.”
“I am a first time homeowner and was extremely thankful for all the support Sarah provided my partner and I during the process. If the words patient, knowledgeable and kind were a person it would be her. We were not only able to ask as many questions we could think of but we received advice on every possible outcome. Mitigating risk professionally myself made this transaction comfortable and worth it. I would definitely recommend her to anyone. I’m glad we chose her off of her reviews because they were right.”
“The customer service is outstanding. I had failed to notice that my payment did not go through for our rental home (I simply transfer money from the app from our southstar checking account to the mortgage I have with southstar each month) and I received a very personal and friendly email about it from Trent. Thankfully they sent the email or I may not have noticed for a while!! We figure out why it was stopped and remedied the situation immediately! May move all my accounts here due to their customer service! And they are super friendly when I go in as well!”
“I have purchased and refinanced several homes in the past, and my experience with 1781 Mortgage has definitely been the best. I worked with Adam Merrill (my loan officer); he was great, highly professional, and now a good friend. I shopped around and checked rates and fees with several lenders before contacting Adam for my mortgage. Comparing all the lender estimates, Adam provided me with the lowest rate upfront with no haggling, a speedy closing in less than two weeks, and almost no costs (only a few hundred) for a $600k mortgage. I want to thank Adam and 1781 Mortgage for their excellent service.”
“Dawn Rush and her team provided me and my family an exceptional service. With the aide of her team she served as a project manager to push the different entities involved to get everything done in a timely manner. She helped resolve the different obstacles that were unique to my case and maintained constant communication with me to reassure me that we were on track. Thank you once again Dawn and Andrea for making our dream a reality !”
“Adam helped us get into our long term home! In a market that is tough enough as it is, it was important to us that we had a lender we could trust and would be there every step of the way through this process.We can’t thank him enough and will continue to work with him on future real estate investments.”
“I have banked with RBFCU for 4 years and in my time with them, they have been nothing but helpful and professional. Anytime I have fraud activity they are quick to issue another card and refund me, and their customer service line is always accessible and they are always kind, I 10/10 recommend RBFCU!!”
“The Brodie Branch is awesome.....staff is attentive and its easy to talk to the tellers via video phone.Sadly, earlier that morning I was at the Slaughter branch.....nice enough staff, but there was no way to speak to a teller.....had to do everything via atm machine.....I'll remember that next time I need to speak to a real person.”
“This location surpasses the Ben white location. Great customer service, kind tellers, and speedy service. The ben white location could learn a thing or two from this location!”
“My favorite Bank been with them forever seems like they're very Swift efficient and sweet anytime I've had a problem they fix it immediately I've been Patron there for almost 20 years”
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“What’s not to love about dealing with Christi?Super professional, super knowledgable, always quick to respond. Answers your questions nearly before you know to ask them.After we closed on our new home, without asking, she emailed a list of utilities information, links to such things as HOA portal along with general information about the area.I hate moving, but Asset certainly made the whole experience palatable.Big ??????”