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October 2023 by Sebastian T.
BEWARE!!!Had to sign up for Yelp and write a separate bad review for a separate instance. Sold me a 2015 Jeep Patriot for $17,999. (124000 mi, average condition, stained interior, few scratches) Broke down within a month (fuel injectors, alternator, brake pads) 18% interest. Tried to get it refinanced and got denied because of the value of the car. Turns out it's actually only worth around $6000. I feel like a slave to these greedy, miserable people. Can't wait for the day I have my title in-hand and never have to associate with the name Kyle Chapman again :(So much buyer's remorse. Lesson learned, but I still have to be a slave for the next 3 years.
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October 2023 by Mike R.
This is the worst car lot in Austin Texas I wish I never got a car from them. they are liars and Delusional. DO NOT GET A CAR FROM THESE LIARS, if you do you will regret it! these cars are definitely not worth your money go somewhere else to buy your car if you don't you will soon regret it such as I do. Again, these cars aren't worth your money!!!!
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September 2023 by Miriam Ontiveros
Terrible! Just don’t buy here. Haven’t had my car for a month and engine light is already on. They wanted to charge me an extra $60 , I complained because I wasn’t aware of this extra charge. I was already annoyed with the car not working properly, this just made it worst. The collections lady Eloise(I think that’s her name) was so nasty and rude, basically saying if I don’t pay it the car will just turn off. I asked for a manager , he was better at explaining things to me. He was nice and understood my frustration. He was able to waved the $60 for the miscommunication. The front desk lady was nice too. Other than that, it’s been a terrible experience overall.
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September 2023 by Sebastian Thomas
BUY A CAR ANYWHERE ELSE!A detailed account of how they screwed me:Sold me a ‘09 Nissan SUV (70K mi) in May ‘22 for $19,995.By October ‘22, the car needed a new head gasket, along with a plethora of other expensive issues totaling over $6000. Thankfully, the warranty covered the first catastrophe and we only had to pay around $600 for the deductible and repairs not covered. (Best thing about this place was the 18K mi/18mo warranty)But fast forward to September ‘23, (now 100K mi)A new host of engine issues presented themselves, bringing an estimate of $3,000 to repair.I decided to try and trade in my vehicle for a working one, hoping to essentially transfer the remainder of my loan to a car that actually worked.I still owed $7400 on the current loan. They were only willing to offer me $2500 for the trade-in.After all the payments I made, they were only willing to give me $2,500 for a car they had sold to me for $19,995 (30k mi and 15 months ago)And then they preached to me about “depreciation”, as if it justified the transaction.THEY CARE MORE ABOUT PROFIT THAN THEIR CUSTOMERS.
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September 2023 by Mike S
Absolutely the worse experience ever. We have had a car from them for a year and from day one they put the payment on the wrong week which we have asked on many occasions to have switched to the proper week the one we told the sales person from the beginning and they say that they cant do that. I have also asked to speak the owner regarding this and have been denied this as well. They called me this morning stating we are 2 payments behind which we are not as if we are one day late they turn off the car. Avoid this place and by anywhere but here..
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August 2023 by Robert G.
Look at their prices! Most of their vehicles are meaningless, useless, worthless, garbage, trash, auction, lemon vehicles. Very unprofessional staff. Keep your family far away from these thieves. Go look at their prices and you will be mind boggled. Nothing but junker type vehicles. Also, please have a close look at their positive reviews. It is 100% clear these are all fabricated reviews giving by the dealership. Plain and simple, these are crooks looking to steal your money. DO NOT TRUST THE KYLE CHAPMAN NAME!
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August 2023 by Will Barnard
Wish I could give them 0 stars do not buy from them they sell messed up cars n charge thousands of dollars just to fix a fuel pump! They mess yu over at the end ! And they said they will provide a loaner car but when the time comes THEY DONT there rude disconnect calls worst place ever don’t recommend to anybody
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July 2023 by Shane Billiot
From my personal experience, these good folks have been very professional and honest. I especially appreciate Mrs. Ellie in the service department. She has gone above and beyond anytime I’ve had any issues with my Suburban. I highly recommend them.
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May 2023 by Treal Rider
Sales was smooth and honest,service also has been on top of it. You will need to make a appointment but they will take care of you.VERY Great full they really give you chance to build your credit.Nice selection as well.Check them out!
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May 2023 by Chris Brooks
Had a few minor issues with my vehicle and Daniel went above and beyond to help me out. After a few hours my timing belt and pulley was fixed and I was back on the road. Will be purchasing another vehicle from them in the future. 5 stars for daniel and his staff!
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April 2023 by Belinda Marinelli
****BEWARE OF THIS DEALERSHIP**** TAKE ADVANTAGE OF DISABLED CUSTOMERS....THEY ADD FEES ON TOP OF FEES DONT TELL U ABOUT DEFERRED PAYMENTS AND PUT A GPS ON UR VEHICLE THAT DISARMS UR VEHICLE WHILE U ARE DRIVING.....SALES PERSON JUST OUT TO MAKE A SALE THEY DONT GIVE U ALL INFORMATION AND WONT WORK WITH YOU FINANCE MANAGER IS RUDE AND UN COMPASSIONATE
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April 2023 by Kevin Comeaux
Kyle Chapman motor works with you but they will sale you a bad car quick & when you call the sales department will transfer you fast to the service department & the sales department sold you the car my car been up there 2 times since I had it frist time a week 2nd time going on a week want give me a rental car they not checking the cars before saleing them to customers had my car for a month been up there 2 times already.
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March 2023 by Amanda De Los Santos
Horrible place to purchase a vehicle!They abuse their ability to disable vehicles then blame their online system.Certain employees, mostly in financing are beyond unprofessional & extremely rude.Do not recommend this placeIt’s easy to get a vehicle but not worth it in the long run.
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March 2023 by Jessica Hancock
Thank you FELIPE & RAQUEL in the service center for the amazing work on my car! You guys went ABOVE & BEYOND to fix my vehicle and Thank you Veronica and Yvonne at Billing for all the work you do as well!!!
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March 2023 by Amanda D.
Would not recommend this place!Certain people are very unprofessional & very rudeLack of communication & the employees arguing for with customers is ridiculous.Extremely easy to get a vehicle from them but because the want your money & you don't get what you pay forDisappointed that I've allowed myself to deal with them for three plus years.
