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February 2024 by Wendy Douglas
Unless as +!+$ on a frog. He refused to help accused me of arguing sent me to customer service and customer service sent me back to him. Jerk
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July 2023 by Lisa Hernandez
Vinny was awesome. He was a big help in getting a new phone. Great customer service.
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July 2023 by Jordyn Alexiya
Had the run around at another cricket but this location was able to help us!
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July 2022 by Mdee B.
I would highly recommend avoiding this location. I've encountered an unfortunate experience with the most unprofessional, untrustworthy Cricket employee, named Lesley R. I had purchased a Motorola phone and 4 days later, I was unable to access any of my texts or calls, so I reported to the same location for assistance. Lesley stated that the account was suspended due to nonpayment. I showed my online payment was reflected and confirmed with the account indicating zero balance. She then contacted the Cricket customer service line and I waited over 45 minutes for their resolution. I informed her that I needed to return to work as soon as possible, with the ability to access my phone service and text, in order to log into my telecommuting position. I was willing to remit a duplicate payment just to override the block and Cricket could reimburse me later, once the service was restored. She offered no other solution, therefore, I requested to return the phone and that I would resume with my previous carrier Sprint. Lesley stated the store policy would not allow return products, unless there was a technical issue with the device. I contested that my receipt doesn't indicate her claim as valid. According to the refund policy, any devices were completely returnable for 7 days of purchase. This was day 4 from the purchase date. She refused and stated that she can call her manager, however, when I agreed to speak directly with her manager, she refused, changing her story, stating that she was the manager and she was attempting to assist me, however I needed to pay a $5 reactivation fee. She lacked total credibility and absolutely pitiful that she thinks that customers are so dense to take her word at face value. She had no badge or business card indicating her title. When I insisted on speaking to her manager, Lesley snapped back and stated she had a right to refuse me service. From that point, it was clear that I was dealing with an irrational employee and informed her that I would file a complaint with their corporate office. Immediately, another Cricket staff intervened, logged into the system, and waived the $5 re-activation fee within seconds. I spent over an hour and 20 min debating with the most belligerent, Cricket employee that no customer should ever have experienced. This issue will definitely be escalated and reported to the Cricket corporate division for final retribution.
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December 2021 by dorsey Cairo
Cricket is trash. Sold me a watch that is trash and said you cant return it. I should have know better than to even go in the store.
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December 2021 by Elida Urtado
Kristan was awesome..he was courteous, calm and knowledgeable
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August 2021 by Veronica Valdez
Horrible experience. The girls didn’t know anything and gave nothing but wrong info.
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May 2021 by Stacy R.
I've gone to this location a couple of times and every time the employees are extremely unpleasant. Terrible customer service.
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March 2021 by lrf yamaha
Great prices
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June 2020 by priscilla rodriguez
Really rude and unprofessional,
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May 2020 by Jenjen Blahblah
This is a dealer not a corporation store. They over price phones by 100%. I phone 6 is 400$ lol. It’s 150 at the store. Da hell is wrong with you. Must be an Arab who owns this place.
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February 2020 by pancho Picazo
(Translated by Google) Do not respect the closing schedule close before
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November 2019 by Marc Marciano
Generally Speaking im at a Loss 4 words have a nice day
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September 2019 by Cody B
All around worst cell phone service in my opinion not only do they run of AT&T towers. $70. Bucks for “unlimited†Connection speed Is chopped away to noticeably. Started off a straight up trade cricket for a month highly disappointed switch back to straight up. Only thing about a straight talk hope you speak camel jockey
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August 2019 by Patrick Behn
AWESOME
