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July 2024 by Ivy Norberto
Honestly It's so frustrating, I've never dealt with a bank so hard to get into contact with in my life
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April 2024 by Chris Ulloa
Bruh do we not answer the phone YOU ARE A BANK!! Worst bank ever
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February 2024 by Edgar Hernandez
Nobody answers calls. Been calling for the past week 10 times every day and nobody is able to answer.
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February 2024 by Beto
Visited this location to open an account, but they refused because I didn't have an appointment, even though the lobby was empty. I took my business elsewhere; if they treated me this way as a non-customer, I can only imagine how I would have been treated as a customer.
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January 2024 by C S.
Half the time you can't use the ATM at this bank and this location NEVER answers their phone. I call so many times in a row to catch them if they're between customers and then you go up to the bank (still calling) and see that they aren't busy with anyone.
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October 2023 by Amber Olivo
Do not go to this location. No one is in the lobby to greet you. There was a gentleman who did come out but couldn’t assist but went to talk to a lady in her office joking around. All that was needed was a name change that Velocity took two minutes to do and they wanted me to wait an hour to get that done. Another person was there to open an account and they told her to come back at 2:30. This is ridiculous if you guys are short staffed. I will be writing a letter to your corporate office regarding this encounter. Go to another location and save some time. 0/10 recommend. If I could give it 0 stars I would. Also if you’re trying to reach a manager via the phone number…it will disconnect because no one answers and it tells you to call an 800 number.
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September 2023 by Jonathan
9/10 the ATM isn’t working.
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August 2023 by jacob frankel
Told me they were to busy to help me set up a business account.While people were sitting around and doing absolutely nothing.Very sad to see. I’ll be going to Wells Fargo
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August 2023 by Jaiden Soto
They are nice
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July 2023 by Sheila McCright
these people bounced a cashiers check!!! they had know idea that was not a thing to do. It never accorded to them they had done something wrong and that they should make it right immediately. Their response was "we sent your check back to you". No call to tell us that they where bouncing the check. It never occurred to them to try depositing the check again. In case they might of done something wrong. If I could leave a -star it would be a -5stars.
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July 2023 by Raymond Vasquez
Not a good bank for my business! They put almost a 10 day hold on my check which is criminal in my opinion just because they can't "verify" funds. The issuers bank said they released the funds the following business day. I should have never left my credit union. They would release $200,000 checks next day. This bank is holding an $8,000 check hostage for 10 days! I will be leaving this bank very soon!
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May 2023 by Ricky Rodriguez
WOW!!!! I just read chase banks can just close your accounts with no explanation. They give some vague answer and tell you sorry but you're no longer a customer. They say when they see suspicious activity chase can close your account it whenever. The thing is no one is seeing suspicious activity in their accounts.
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March 2023 by Jacob S.
Eliseo Ruiz was a pleasure to work with. He was very professional and took care of my needs in a timely manner. Be sure to request Eliseo when coming into this bank.
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September 2022 by Tyler M
I have never given a review for a bank but I feel this Chase location deserves a 5 star. I have been coming to this location for several years and I am always amazing how friendly the personal and business side is to me. I am also extremely impressed how they always greet me by name. I only wish that I had just as good memory as them. This is my favorite Chase bank location in Austin/Buda
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August 2022 by Pasqual Salazar Jr
Always friendly and courteous
