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August 2023 by Lyndon Mathis
If there was a way to give a zero, that would be my rating. Rented a 15 passenger van and mini van for family vacation to Florida, wasn't even half way to Florida and the rear AC stop blowing. 5 days of be hot and uncomfortable for the passengers riding in the back. We did call to info them. And when we returned the van, we asked for some of the refund back. But instead of giving us a refund for being uncomfortable, they decide that since we didn't add the extra driver that they would just keep the money for the extra driver. I don't think I would go here again, even if it was my last option
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January 2023 by Ronnell Trotter
Always friendly, professional and accommodating. Wonderful staff and trustworthy. Thanks for always working with me.
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November 2022 by J Serra
HORRIBLE! CHARGED 3 TIMES THE ORIGINAL RESERVATION (3WKS) FOR 10 DAYS!!. DIDN'T ACCEPT MY INSURANCE. LIERS AND THEIVES IN PUERTO RICO. STAY AWAY!!!!
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March 2022 by Brooke Terrell
If there was a way to give zero stars or less, that would be my selection. Worst rental experience of my life. Rented an SUV through U-Save to be picked up in Liberia, Costa Rica for family vacation. Specifically paid more for the larger vehicle because there were 4 of us with luggage for a week+. Got through customs and found u-Save rep, only to learn they had no vehicles available. So I’ve arrived with my husband and two children in a foreign country and now don’t have any means of transportation. How in the world do you simply not have a car, any car? We figured out something with another company and I’m not letting this ruin my kids’ vacation but I can only imagine the issues we’ll have getting refunded when we get home.
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November 2021 by Remy Hebert
Great customer service!
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November 2021 by Dan C
DO NOT USE THIS COMPANY - THEY ARE SCAMMERSMade a reservation through Carrentals.com and they booked the car through Usave.I arrived and they said i had to purchase compulsory liability insurance for $130 extra, I told them my personal insurance covers hire cars. They said it was state law and i had to purchase it. After arguing and confirming with my insurance company they finally gave in and said i could have the rental car.At that point i canceled my reservation as they had just attempted to rip me off. They said they could not give me a refund as i booked it through a 3rd party company.It has been 4+ months and i still havent received a refund.I even disputed the charge through my credit card company and Usave declined to give me the refund.Do not use these guys!! They are criminals
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December 2020 by kevin osmer medina zavala
Good morning, thank you very much for contacting me, I assumed that there was already a claim that I made by this means, the entire offer was a fraud at the time I went to pick up the car, they were demanding an additional amount of $ 600 for insurance when the reservation was made. I had canceled a separate insurance Oliva telefonica had asked if my coverage could also be used but when I arrived at the place a subject with an aggressive passive attitude knew that everything was going to be wrong, ask me if I had the credit card with which I paid by putting any amount Buts just a fatal experience He just turned me around the man did nothing to have I asked for an Uber and I left that place. Totally terrible the deal and the situation with that u-save company I thought that you were intermediaries and that I also contacted you before the trip to find out if everything was okay and if you were going to honor the reservation, you did nothing at all! They should do better follow-up on claims thanks for asking how was my experience airport miami
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December 2020 by Daniel Castellano
DO NOT USE THIS COMPANY - THEY ARE SCAMMERSMade a reservation through Carrentals.com and they booked the car through Usave.I arrived and they said i had to purchase compulsory liability insurance for $130 extra, I told them my personal insurance covers hire cars. They said it was state law and i had to purchase it. After arguing and confirming with my insurance company they finally gave in and said i could have the rental car.At that point i canceled my reservation as they had just attempted to rip me off. They said they could not give me a refund as i booked it through a 3rd party company.It has been 4+ months and i still havent received a refund.I even disputed the charge through my credit card company and Usave declined to give me the refund.Do not use these guys!! They are criminals
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December 2020 by Chris Mcconico
WORST RENTAL SERVICE EVER VERY RUDE GUY NAMED STEVE AT THE LOS ANGELES LOCATION OVER CHARGERED ME FOR A RENTAL AFTER I MADE RESERVATIONS ON EXPEDIA. HIDDEN FEES !!!!!!!!!! DONT USE THEM.
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June 2020 by Blair Loya
Rodney and Amber are always able to get us into a vehicle that fits our family, great customer service and just good people. The vehicles are very nice and well taken care of. We have used them multiple times and will continue to do so!
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February 2020 by Bobbie Jean Alford
The fast and friendly service here was amazing. My assistant cheer coach and I went in to pick up a passenger van for a cheer clinic out of town and Rodney surprised us with a beautiful GMC SUV. The cheerleaders loved it and so did we. They had a wonderful time. This will be where we will rent our cars and/ SUV for now on. From Calvert ISD and cheerleaders, we thank you guys so much.
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February 2020 by Jerry Swoboda
Worthless, rude, disrespectful POS service guy. Would never rent from this group. Should be fired.
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September 2019 by Brenda W.
A little known secret in Bryan-College Station with the best rate and excellent customer service. I arrived early on a Monday morning. They had a very limited selection (1) to loan out and it was small. I took the car because I was desperate BUT they called me later in the morning to give me an upgrade to a very nice Malibu at no extra charge. They are hard to find though; located within Sterling Auto. Nice folks to work with.
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June 2019 by sharon fisher
Manager and assistant were very friendly and helpful.
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May 2019 by Ladi Latreece
The best place to go! Rodney and Amber go above and beyond! I rented for MONTHS and wouldn't have went to any other place!
