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October 2023 by Jackie S.
PLEASE READ MY REVIEW TO STAY SAFE (literally)TLDR; This dealership service center will try to sell you services you do not need and, if you do not get their recommendation, will tamper with that part of your car to make it seem like their diagnosis was right so you'll come crawling back later to ask for repairs. Do NOT let them touch your car for any reason. They purposefully ruined my tires and I barely had control of my car driving to work. Finally, if you already purchased new tires from them CHECK THE DOT NUMBERS to make sure they did not put old tires on your car! If you were scammed by this dealership, PLEASE FILE A CONSUMER COMPLAINT WITH THE TEXAS ATTORNEY GENERAL, BETTER BUSINESS BUREAU, AND FTC like I did. If they get enough complaints they will investigate.Here's my story:I purchased my used car (2017 Toyota Corolla) on 2/13/2018 in Houston.On 10/05/2018, I brought my car into the BCS Toyota dealership and got 4 new tires. At the time, the mileage was 43,268.Last Tuesday, 10/17/23, I brought my car into BCS Toyota for an oil change and decided to get a preventative balance and rotation since it had been a while. I also got new filters and the pipe cleaned at their suggestion. According to the inspection report, I have tire treads marked as "Greater than 6 mm," and I was told by Russell Karli, the service agent, even while still in my car, before the inspection and servicing, that the treads looked good, there's no uneven tire wear, that I took good care of the tires, but that the DOT number on the front left showed that it was from 2016 and that even with minimal usage you would recommend getting anything older than 5 years changed out for new tires. I declined as the tires seemed fine, and I was only there for the rotation and balance. He also noted that the battery was bad.The moment I drove off the lot after the oil and filters change, rotation, and balance, I noticed the steering wheel was shaking and moving much more than usual, and the car did not drive well, but I reassured myself that this was possibly because I just got it balanced. Thankfully, I only live a few miles away and wouldn't need to go to my work in Houston until Friday. Saturday, 10/20/23, I drove to Houston in the morning, and the car still felt off, but once I entered the freeway and got to about 50 mph, I knew something was very wrong--the car began shaking intensely, and a strange noise I had never heard before came from the car. At one point, the tire pressure light began blinking, then stayed on for a few minutes, but turned off by itself as soon as I entered HWY 6. The noise and shaking did not stop, however, and I was seriously worried my safety was in jeopardy, but I was already halfway to work. I called the BCS Toyota dealership to see if anything could be done, but had no luck speaking to Russell after a few tries. However, he did receive my email as I heard from him in the afternoon, apologizing and saying to bring my car to any Toyota dealership in Houston to have it looked at, and they would comp the cost of work to rebalance.Saturday, 10/21/23, I took my car to Don McCall Toyota. The diagnosis was that the tires had bubbles in them, and the treads were separating. The tire DOT numbers were also written for me: 40/15, 18/16, 32/17, 20/17 (see photo below). The odometer reading was 75,422. I got new tires and paid for those out of pocket since they would not cover it because I declined the tire change and the problem was not related to balance/rotation.Based on the above:1) Issues were felt immediately from the moment I drove off the lot on Tuesday after being serviced by BCS Toyota. There was no shaking, noises, or issues with steering prior. Their inspection report also stated that my treads are good (see the inspection with green checked) and the reason they said to change the tires was their age, not wear and tear.2) Between the time I got the tires in 2018 until Tuesday, I had driven 32,024 miles and have an excellent driving record. According to Kelly Blue Book, "A properly maintained
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September 2023 by Kayla J.
Two cars, two years in a row.BCS Toyota, specifically Jessie Nguyen was (and will remain to be) our first call when car shopping.The buying process with Jessie and BCS Toyota is a pleasure and second to none.
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July 2023 by Jack S.
Our second time to deal with BCS Toyota within 4 months and, like the first time, we were extremely satisfied! Patrick, our salesman, was super as well as the rest of the staff we encountered. We highly recommend BCS Toyota!
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July 2023 by James B.
I've been a customer for over 20 years and B/CS Toyota. The dealership from sales to service has always provided professional, friendly and excellent service. From the sales staff to the GM, they have always listened attentively and met my needs. I highly recommend B/CS Toyota for all your car buying and service needs.
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May 2023 by Sharron R.
I had a great experience with Marcus Shaw. He doesn't push you into buying. He listens to what I as a customer needed and wanted.
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May 2023 by Samuel G.
Yikes. Service was goofy enough to warrant a review.Came in 20 mins early for our appointment to receive a 1 hr service. No big deal. Last name is spelled wrong as it is a foreign name (this was pointed out in a previous review, so I thought I'd mention the recurring service issue). We asked for an approximation of when the service would start and for about how long it would take, nobody knew. Service advisor completely unaware, techs never contacted. Service manager nowhere to be seen, and we were never contacted. After waiting for two hours without receiving any form of contact from the business, we decided to inquire with the front desk about the timeline for our service because we did have an appointment for a rather quick adjustment. In the time it took for the service manager to justify his tardiness, absence, lack of customer service, and attentiveness, one of his techs came by and handed him the completed paperwork for our service. It was done.We attempted to pay and leave while the manager continued to justify his harassment of my partner and the direct absence of proper service, which was more difficult than it should have been. If it's your place, you can run it how you're going to, but you cross a line when you need your customers to be excited about it. We won't be back! The part we had replaced was about 3x the online retail value, as well. Labor was affordable, but replicable, and service was enough to prevent any future visits. We received very little and did not bring many expectations! Facility is far too advanced and overstaffed to be performing the way they are currently, please value your time & resources by taking your business elsewhere.
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March 2023 by Michael Anthony T.
Wish I could give it lower than 1 star they need to add a negative stars.absolutely horrible. It took literally two days to buy a used Kia soul from here. The tires were barely roadworthy. I had to get those replaced shortly after I spent all the money I spent on buying the car initially. And I brought it in for oil change yesterday and they waited until after I pick the car up to tell me the brakes need to be replaced. So I brought it in today at 8 o'clock it is now 1225. They told me the car would be ready by 11 and it's still not ready. Then they gave me a rental and the rental needs to be serviced so I had to bring the rental back all day almost just going back-and-forth between my house and Toyota and my car still isn't ready yet!Any possibility that I might get my next new car here just vanished.
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February 2023 by Jarrett S.
My wife and I ordered a 2023 Toyota Tundra from Ben Sasser. While it took a while to get just what we wanted, Ben kept us up to date on the status of our order. He was attentive, professional, and accommodating to our needs. Everyone at Purdy Group/BCS Toyota from sales, financing, to service was incredible! Thank you from two very satisfied customers!!!
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August 2022 by Landon P.
Rude staff. Made me wait 30 minutes after my appointment. Bryce had a very condescending tone and belittling attitude that made it a really poor experience. There's a reason people don't go to car dealerships anymore... BCS Toyota is a prime example.
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April 2022 by Marcus M.
Terrible place. They will lowball you and lie thru their teeth. Wouldn't send anyone here you'll take a loss on your car. Go next door they are great but this chain/dealership is trash
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April 2022 by Tiffany H.
My husband and I were looking for a car that would be good on fuel as my husband drives a old big diesel truck and I wanted a car that's good on fuel, I saw in the used car section online that 2015 Volkswagen Passat, instantly fell In love and applied for it, Jason Wright our sales man (sorry if I spelt last name wrong) told him we wanted the car showed up and got approved with $0 down and a good monthly payment, he took care of as as well as the finance guy Seth, got us in and out quickly! We will be doing business with them again! Such a pleasant good experience here! So happy with our purchase!!! Thank you Bryan college station Toyota!!!
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January 2022 by Kelsey N.
Do not ever give this dealer any information name email- ANYTHING!!! They will harass you everyday all day - I have repeatedly told them to stop calling every time they say ok and later on call and email again and again, I seriously am considering a harassment suit it's seriously that bad!
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December 2021 by Colt S.
I made the mistake of inquiring online about a car giving my number and email. I was then bombarded! Calls non-stop. I worried about this and gave a fake number but they used caller ID and kept calling until I blocked them. That didn't stop the emails from Ashley . At least 5 a day! The sales girl said that she would continue emailing me daily until I respond. It was as if I had a stalker. I responded saying that I felt them pressuring me and it was pushing me away from the dealership. Her response?..."when can I expect you today?" (Ignoring my request). Come to find out they didn't even HAVE the car I inquired about! It had been sold and they simply were trying to get me there to hard sell me on something else. I spoke to my brother-in-law who was in the market for a truck. He said they swarmed him and my sister doing everything to prevent them from leaving to the point he became frustrated and just walked out having two people follow him in the parking lot (one knocking on his window as he began driving). Needless to say he bought a 50k Chevy right down the road. You are better off choosing a different brand unless you go to a different Toyota dealership. I HIGHLY recommend NOT going here. As for me...I ended up using Carvana to avoid high pressure sales people (the commercial nailed it).
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November 2021 by Socorro Rodriguez
The service was great and fast. I did not have ling to wait.
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November 2021 by Grace T.
I have 3 main complaints about their service department: 1) They do not have my correct name in their records. I have a foreign last name and while it may not be a big deal, it shows a lack of respect to keep the mistake there when I had told them in person, via mail, and over the phone (yes, all 3, multiple times) that they spelled it wrong. I understand if one can't pronounce it correctly, or if it was a one-time thing, but it's beyond me that they refuse to change it even after I told them several times. It's disrespectful and to this day I still get emails and mail with the wrong last name on them. If you can't even get my name right, I question your attention to detail on my car. 2) As stated in another review, at the height of the COVID pandemic, I got my car serviced there and few of the employees were wearing masks and those who were, wore them incorrectly. The second time I went in, no one was wearing one. This is, once again, a lack of respect in my opinion. 3) I had to go back twice to get a puncture in my tire fixed. The first time they said it was just low on air and filled it, wasting my time. I stupidly believed them even though I had filled my tire a month earlier when the light came on and told them as such (like...I can fill my own tire and I did a month earlier?). Lo and behold, two weeks later the low tire pressure light comes on again and I have to get this checked again. This time they said there's a hole in it and patch it. I get that people make mistakes, but maybe they should listen to their customers now and then instead of assuming we are completely clueless. My overall impression is that this place is sloppy--attention to detail and respect are important. I've been going elsewhere for my car needs recently and do not plan on coming back to this dealership.
