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December 2023 by Alfrica Marie
This bank is the worst ever. The staff is rude and seem like they don’t like to be here at all! They never smile or greet you at the window! We do business here and it seems like they rather be miserable than actually do their jobs. It’s either they hate to work here or dislike ppl of color!! Everytime we come they never give us that customer service experience you would expect from a bank teller! Just sad they are like this. It’s always the girls in the commercial lane that have such a bad attitude and always look like they don’t want to be here! I already spoke to the branch manager about this but I guess it just went over her head because obviously they are still here and the attitudes have not changed! I wonder why the reviews are at 3!
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October 2023 by Charles Owens
Bryan North Prosperity Bank! Very professional and wonderful customer service from the tellers and personal bankers. Tellers will get to know their customers and learn their names!!! Love this bank.
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October 2023 by Jack Peoples
The North brance on Texas Ave. and hwy 21 , should be an example for ALL banks . Friendly , atmosphere, professional service along with fast service. Hats of to the tellers and security guards at this bank. Personally I wouldn't feel right going anywhere else.
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April 2023 by Aldo Galvan
Excellent customer service, thank you for everything y’all do.
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March 2023 by Bertha Stewart
I love banking with Prosperity customer service at this location in Bryan Texas off of Texas Avenue and 21st St., wonderful customer service will always continue to bank with prosperity bank. I even love my bank where I started my account on university as well.
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January 2021 by john torres
This location is the worst. Very slow drive thru. I mean seriously slow. Don't come here if you on lunch or need to be anywhere on time.
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October 2020 by brandon etheredge
By far the slowest bank line I've ever been in, consistently. I've spent as long as 45 minutes waiting to deposit a check before. I'll stop by because it's near to my work and there doesn't seem to be much of a line but end up regretting each time. Posting this in line about to just drive away because I haven't even been greeted in the last 20 minutes
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June 2020 by Rickynrobin 420
Service sucks and super slow don't waste ur time find another bank not worth the head ache no good stay away.
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June 2020 by Robin Wolfe
45 minutes for a cashier check than wasn't even signed had to wait another 7 minutes for signature. Customer service was horrible. I was the only customer inside... do not recommend this location to anyone.
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June 2020 by Jesus Morales
Today a young lady inside teller; lacked professionalism and basic customer service. Very short with me...she was rude toato customer before helping me. I was hesitant to go to her...I approached and just her demeanor was rude. I was patient with her but at the end of it she didn't even say thank your or have a nice day, some type of salutation to end our encounter...she just left me there hanging...until she asked if there was anything else...I just told her to have a good day. 3rd time I have experienced this type of customer service. To many hard working ppl that do business there to deal with that type of disrespect. Young lady at the counter on far right side.
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January 2020 by Frank Muscarella Jr
Manager and three tellers having personal conversation, while I, the only customer, stands waiting to be addressed... then the teller says in order to cash my County paycheck which is drawn on Prosperity bank, they will charge me 2%. I debated that in 2 yrs this has never been the case, and the manager comes over and says well that's just how it is. No wonder why I never decided to put any of my accounts at this company. I DO NOT recommend Proaperity Bank!
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April 2019 by Monique McFalls
every time I try to withdraw money from the drive thru, i write down exactly how i need my money. 5 ones 10 fives ECT. never once have they given me what i asked for. i dont know if its because they cant read or just ignorant. but they have lost my business. i am tired of dealing with this crap
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March 2019 by marilyn Hill
Very bad customer service inside bank. Very rude. Don't
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November 2018 by Patricia Lindsey
Horrible customer service in drive thru. 1
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June 2017 by Edith M.C
Very bad costumer service in drive thru. Employees don't even greet you at all. Very, very disappointed!
