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September 2023 by Krysta P.
We have been sitting in the drive through for 20 minutes now. We are right behind the car at the window and are still waiting. The absolute slowest place I've ever been, bank or otherwise.
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August 2023 by Kendall Estep
Nice people, attentive staff and decent lobby coffee… also cute candy dispensers.
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January 2023 by J M
Probably the worst bank in Texas. I truly regret the 2.5 years of wasted time and money on this bank.. We were basically scammed.
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June 2022 by Jordan Muraglia
Probably the worst bank in Texas. I truly regret the 2.5 years of wasted time and money on this bank.. We were basically scammed.
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November 2021 by Erinesha Gooden
Worst customer service ever
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September 2021 by mari tello
I finally decided to open up one of our piggy banks after 10 months of saving coins and small bills .. took it to this location as I did before to exchange out my coins and exchange the smaller bills for larger bills. When I arrived I was greeted by one of their male employee Chris well let’s just start by saying how RUDE AND OBNOXIOUS he acted ! How can you seem bothered to help me change my coins or count my money ? Why do I have to hear you complain? You made me feel like if I was doing something wrong ! Why refuse my money because it’s not organized and not facing the same way ? (Coins and bills were separate) And to top it off repeat the fact on how you have to report me if it’s over 3,000 ? Yet I was the only customer in the lobby with over 3 employees staring instead of trying to help get me out as fast a possible! Instead you took my coins cashed them out took the fee and told me to come back once I organized my bills so you mean to tell me everyone who takes big amounts of money to the bank has to have it organized Or you will refuse it ? What a joke ! It’s BANK AND YOUR JOB IS TO TAKE MONEY and COUNT IT it’s not my job to make your day easy!! That was the worst costumer service ever from this branch from all employees!
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August 2021 by Paul Hirschler
It's a bank. Not much more to be said.It does irk me to be asked for ID when I am depositing a check drawn on that bank, into my account, that I have had for decades.
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June 2021 by Judy S.
There is no help in this bank If I call the number that is suggested I"m put on hold The last time was 15 minutes so I gave up I've even been to the bank and they were very busy so I was told to be first in line Monday morning and maybe someone could help then
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September 2020 by john torres
Slow drive thru
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September 2020 by James Maynard
If you don’t have an account be prepared to pay $3.00 and give a thumbprint. A bank that takes advantage of every opportunity and is focused on big business not small! I won’t bank there ever!
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April 2020 by Chaparrita Jaramillo
Great service the ladies anytime smile
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November 2019 by Lacey Greenwood
The worst branch out of all BCS branches. Very rude tellers and managers. My family has several personal accounts, and the investment company I work for has several accounts for different companies at Prosperity. I go to Prosperity Bank every day.. most days I have to go twice a day. I have been to all Prosperity Bank locations in BCS... this one is by far the WORST. Don't waste your time here.
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November 2017 by Bay L.
I signed up for a bank account here a week ago and instantly regretted it. They don't have temporary debit cards! Really? They really need to get with the program and step their game up, Frost bank doesn't even give you a temporary but they have a debit card printer and they make your real card the day you open an account. And every other bank at least offers a temporary, but not Prosperity. How are you supposed to have access to your funds? It's been a week and I still have not received my debit card. Also, online it says they close at 6 but they actually close at 4 which also they need to get with the program on that too, Woodforest bank is open til midnight at most locations. There are so many WAY better banks than this branch, don't waste your time. But on a good note, a regular checking account is free and the staff was r rally friendly and helpful.
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June 2017 by justin p
I don't no
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April 2017 by Rose Gregg
Great service and the workers are very helpful and friendly. I wouldn't bank anywhere else.
