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January 2024 by Kim Arredondo
The Google maps has your closing listed as 8:00pm. I arrived at 7:30pm and the doors were locked and you were turning off the lights. No notice posted in the window. It was not a holiday. It was not inclement weather. Very poor customer service. I will contact the manager and corporate office to see if they are aware of these practices as I see by other reviews that this is not the first time this has happened.
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November 2023 by Paula Yezak
Nice Joann's. Unfortunately I couldn't find the waterproof nylon I was looking for and one of the sales guys seem bothered that I asked about finding a certain fabric. The other service guy was helpful though and usually this store has good selection.
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October 2023 by Becky J.
It's obvious that no one in management at JoAnn's reads these reviews. Either that or they just don't care. There is rarely enough staff onsite. Many times, there is only one person working the whole store. There might be a manager somewhere in the back but that person clearly feels no obligation to help when the store gets busy. The stock throughout the store is always in need of attention; it's messy or misplaced and you can forget about wading through the mess in the clearance area. I purchased several sheets of cardstock recently (after sorting through the mess in the bins). At the checkout, the woman was trying to count the sheets of paper and was bending some. I asked her to be careful so they wouldn't be creased (they are to be used for card making), she responded with "uh huh", and kept right on trying to count the sheets in the same way. Then she missed a couple, got confused, and wasn't able to figure out how to check the register or receipt to confirm what had been rung up already. Everybody knows it's hard to find good help these days but, perhaps with better pay and better management, it might be a bit easier? I'd rather shop at JoAnn's than Hobby Lobby or Michael's but the store in Bryan, TX is getting close to running me off, good prices or not.
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September 2023 by Angela Nickelson
Does NOT honor their own sales at this location. Had a 30% off sign on the wellness accessories, the product states it is from the wellness category on the tag, and the checker refused to honor the sale, even after seeing the physical sales tag. The item is even listed at the correct sale price on the JoAnn website. Normally don't have issues at this JoAnn's but today was a horrid experience. I've shopped at this location a lot in the past for fabric and other things but won't be back after today. I do not live local and made a special trip to shop here. I bought a different version of the same item at the Tyler store yesterday and they had no issue honoring the sale price... Some of the employees seemed particularly hostile and unpleasant at this Bryan location during my visit today.
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September 2023 by Rachel Harris
Yarn selection is terrible. Yarn crafts is the fastest growing hobby amongst young adults and you are in a college town. Most are shopping online now (at web only retailers) but I prefer to feel it before buying.
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August 2023 by Christine K.
I have visited many JOANN stores and this was the worst. Not only was the store poorly laid out, but the apathetic staff made it an even worse experience. While in the store I perused the patterns. The pattern cabinets are busted and hardly open, some were empty while others were over loaded. Patterns had one or two available and no more. I also needed fashion tape and a clerk told me which aisle I could find it. She was right, and I found it with a sign for 50% off! Great deal! Except, at the register the tar rang as full price. The clerk went and saw the sign and acknowledged the sale but said she wouldn't honor it. I pulled up the website, which also had sale prices and she price matched. I shouldn't have to argue to get an advertiser price.
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July 2023 by madison dodds
Amazing experience! I went to buy yarn and my friend and I had coupons, hers wasn’t working but Vlada saved the day!! Thank you Vlada for making our experience easy. I hope to see her again soon! Vlada deserves a RAISE!!! ⭐️✨? Employee of the month behavior!
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July 2023 by Brandi Greenberg
Had what I needed and the people working there were very friendly
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May 2023 by Laura Rowan
Called 6 times no answer.Made a trip to the store, unwilling to help.
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January 2023 by jon Gmod
Eager to go, plan it even! Parking IS tough, but I am handicapped. Love how the melded old building with new & retro look! Actually met the owner once, very nice , friendly man, eager for opinions.
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January 2023 by Mandy Murphy
I placed 3 online orders. They canceled two of them because they ended up being " out of stock " so I went in the very next day and there were my items. And they were clearance items so they had been there a while.
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December 2022 by Billie Sanderson
The staff was kind and polite but it's not very well lit and a small store.
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November 2022 by Eduardo or Asucena Concha
When compared to other JOANN stores it seems run down.It’s not as pretty and lighting isn’t good.
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October 2022 by Nicole AM
Don’t shop here. Their credit card system was down and instead of putting a sign on the door that it was “cash only” they proceeded to have us try our card multiple times and kept telling us that it would work after several tries. It didn’t work… or so we thought…. They ended up charging us for items we purchased with cash. So we called their customer service they told us no big deal this is a known issue we are going to return the money in 10 business days. They then emailed us and told us they now need the receipt (and they originally said it was not necessary)… which we don’t have… and are balking at the fact that they double charged us even though the phone customer service person said that it happened to hundreds of people. I will never shop at this place again. And if this isn’t resolved this week we are going to our credit card and disputing the charge.
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September 2022 by C Chamb
The workers at Joann's Fabric in the BCS are so nice and sweet. I really feel welcome when I shop there,(I'm there alot ?)it's my home-away-from home..
