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November 2023 by Drew Brown
Seemed the Jiffy Lube was run by college students who are very casual and lack a sense of professionalism. Not my style. Although, I can sense they are technically trained, this place seemed very disorganized compared to other oil change places. Multiple essential parts were out of stock, and communication was not prioritized. I would not recommend this location
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November 2023 by Alejandro Lopez
Visit #1. This business start doing vehicle inspections after 11:00am, it was 10:00am. So, I had to come back, later.Visit #2. The printer was not working. So, I had to come back later.Visit #3. They did the vehicle inspection in 10 min. Finally they did their job.Holding some business with discount tire across the street it allows me to visit them several times otherwise I would go with somebody else.
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November 2023 by Kenzie Brooke Word
Best experience by far at any Jiffy Lube. Fletcher and Katelene were very professional and courteous. Went in to get an inspection done and they went above and beyond my expectations. Super fast and friendly and listened to my concerns! definitely recommend this place for all of your auto services!
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November 2023 by Ren Devreaux
Was not called at the conclusion of service despite requesting it, car was returned dirtier than when I brought it in with greasy handprints on my wheels for some reason?Complete with my cabin air filter cover found on the floorboard after just not being put back on and an oil covered rag preventing my hood from closing that I only found at a gas station when I noticed MY HOOD WAS STILL UNLATCHED!Glad I went cheap, that is not the quality for even a $65 service. I’ve been coming here for a while so I know they’re capable of much, much better.
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November 2023 by ShimaB
Very friendly and they did an awesome job with my car that needed an alignment done. The tech guy even waited for my car to finish getting tires balanced and rotated even after his shift ended.
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November 2023 by Keep Ridin
Came for a yearly vehicle inspection. No customers, no vehicles in the bays. Was told they'd have to check to see if they could "fit me in" with the inspector. What?! There's literally no one but me and the employees here!After a very "take your sweet time" kind of inspection, I paid and told them I would be right back with another to get it inspected. Employee informed me that they were too busy for any more inspections today. Mind you, there are still no other customers here and at the very least 3 employees just sitting around chilling. I get that the business doesn't make any money on these $7 inspections, but just don't offer it as a service if your employees aren't willing to do the job.I'd hate to see what it looks like when actual work needs to be done. Definitely won't be returning here.
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November 2023 by Bethany R
So thankful for this jiffy lube!!!! The guys there were very kind and very helpful.I dropped my car off, not really sure what was wrong with it but pretty sure it was brakes. They kept it and looked it over and within 12 hours had the diagnosis and car fixed (brakes/rotors); the price was super reasonable and the speed with which they had my car ready was fantastic. Definitely will be going back to this shop if I need something for my car! Thank y’all!Services: Tires
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November 2023 by Thomas Hendry-Moran
denied anything happened to truck when truck slide off lift.I was there for a tire rotation. I watched my truck slide off lift. Javier was very unprofessional. He did not want to resolve issue that they caused. He was so sure that his employees did not cause break in fuel cover. Do not come here with a 2500 truck when its wet. He will blame it on the rain then will find what he can to show they did not do it.Thankfully it only rubbed my exhaust. Damamed fuel cover. down 130 bucks now from a 27 dollar tire rotation
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November 2023 by Greg
The team at this location did a great job. I had a check engine light they diagnosed in under a minute for me for free. They truly care about doing a great job. They also check their work after it’s done with all customers verifying the oil level. I noticed they take time with each customer if they need other issues with their vehicle addressed but they don’t pressure any up sales, just suggesting and leaving it up the customer to decide. The lobby has coffee, very clean bathrooms and a waiting area to relax.Services: Auto engine diagnostic
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September 2023 by Jennifer King
The guys here were friendly and super helpful. I liked that they even showed me the dipstick after my oil change and suggested my air filter after showing me what it looked like. They made it clear they were there to help me.Services: Air & cabin filter replacement
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September 2023 by Leah Engel
most of the employees I interacted with were nice and friendly. However when I stated what type of oil I wanted they did not listen. Never in my life has an oil change been more than $65. THEY WERE CHARGING ME ALMOST $90 for a type of oil I did not ask for. They claimed it was for my warranty on the car but the warranty was broken before I even came into possession of this car and I told them that. I also found a $20 off coupon that they didn’t even take!! The guy only gave me about $16 off since “that’s all I can do” !! When I tried to call back and ask why I was charged so much the phone would not even ring, I had to call A COMPLETELY DIFFERENT STORE to even get ahold of anyone. Which even the other store had a problem reaching this location. I will never be going to another Jiffy Lube again after this experience. It has turned me and my entire family completely away from their company.
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August 2023 by Bill Bob
I was very impressed with how professional the team was. All three team members that I encountered we friendly and helpful, but I happened to interact with Cecilia more. Cecilia's conduct was the level of customer service that can usually only be hoped for. To be honest, I usually don't let anyone else change my oil because I have had bad experiences, but this visit has changed my mind and raised my level of confidence in Jiffy Lube.Service: Oil change
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August 2023 by Megan Soltau
We called ahead to make sure a state inspections person would be there. But when we came and parked in line (with only one car in the state inspections bay in front of us), we sat for at least 20 minutes without anyone coming to even see what we needed. We saw the employees in the garage, and they saw us, but they didn't come to our window. My husband even went in the office to try and talk to someone, but there was no one in there. We waited a little longer and it wasn't until we were pulling out that someone came outside and acted surprised that we were leaving. This is where we came for state inspections in the past, and the service was alright, but I don't think we will in the future.
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August 2023 by Debbie Johnson
I have never and I mean NEVER had a better experience at a car service center than I just had at Jiffy Lube at Town Center in Bryan. My brakes completely locked up and every indication was that I would need a new brake system! But these guys made sure to try every alternative they could explore to determine if there was a better repair option! What could have been a $3,000 new brake bill ended up being a full pressure bleed of the brake system which dislodged a clump of debris that was in the brake line, saving me basically $2,900! They could have taken advantage of the situation because I had already surrendered to needing to spend the money, but they were honest and did the right thing!! I have not been as fortunate in the past with other repair centers. There is no where else I will ever take my GMC 3500 or my Chevrolet Traverse! I am a customer for LIFE!!Service: Brakes
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July 2023 by Morrie Chamberlain
Had just bought two new tires across the street late in the day and the mechanic stayed late to do an alignment suggested by Discount Tire.This was important because I had long trip in front of me and sadly it was badly out of alignment even I thought my trusted local repair shop had aligned just a few weeks earlier. They also took out a noisy leaf in the AC blower for free. I had them do an oil change as well. Price on all was good.Services: Air & cabin filter replacement
