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December 2023 by Mister Mynini
Completed a purchase several days ago at Heart of Texas Armory. Apparently this is one of those online stores that posts items for sale, but doesn’t actually have them in stock. I knew the knife had been discontinued for a while, but was happy to find another online at a decent price so I made the purchase. Hadn’t received the order shipping for several days so tried to contact the store….text, chat, phone and after numerous attempts finally got ahold of someone. They then gave me the run around and told me to contact them later, they were busy. Ok, I did…. They then told me again to contact them again later because they were shipping out orders lol. I guess once they have your money, they don’t really care lol. Told him to cancel my order, because they never had the knife I wanted in stock to begin with and tried to sell me others. What a con. Highly recommend to avoid shopping here!They are advertising merchandise on their website that has been discontinued and they don’t have in stock simply waisting everyone’s time - more than deserving of 1 star.
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December 2023 by Homie QUAN
Just had the best online shopping experience ever. Website is easy to shop and has a lot of options for accessories and ammunition. Guy that helped me was really nice and took time to help me with my order. Marked this website as favorite page.
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December 2023 by Trent Rawls
Highly recommend this company! Great prices great customer service. I had a question about my order they were able to help me and were very friendly.
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December 2023 by Hayden Murray
Neal is friendly, good at responding. We Had a little mishap with my information but he kept in contact and we got it taken care of just waiting for it to arrive. Would recommend. Just make sure you get all contact information correct before ordering just to avoid a mishap and everything will be fine. (And this is a real review not a bot). Good customer service
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November 2023 by Justin Valentin
Bought a new item to be shipped to my house. The item was blemished and had multiple scratches. When I received my item the box looked to be in pretty bad shape which can happen during shipping so I didn’t pay too much attention to. When opening the box the item was clearly not new in box and as mentioned earlier the item had blemishes and scratches on it. The item clearly looks used so I reached out to them via email which they responded to me. The response consisted of them defending that the item is new and those scratches/blemishes won’t mess with the performance which I agree with but when I’m purchasing something new I expect it to be new. I’m still waiting for a response about doing an exchange.
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November 2023 by Tony Gebbia
Highly Recommend! These guys were awesome. Didn’t have exactly what I wanted in stock but communication was great and they were extremely patient, going back and forth with different options until I FINALLY made up my mind. Even gave me a small discount. They take care of their customers, and I’m very happy with my purchase, which I received in just a few days.
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October 2023 by Trefon Goulias
Great customer service & prices, even on the weekends Neal is quick to answer & provide help with any questions. Awesome support, fast service, great prices, cant ask for much more. Thanks Heart Of Texas Armory!
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August 2023 by Brandon Larsen
I bought a weapon light from this business. 2 weeks later it still had not arrived so I reached out to them. They said they were out of stock of the item but they give me options to have my money back or give me a another light from a different series. I chose to get a different light and they expedited my order and I got my light in 2 days. Great customer service, I will definitely buy from here again.
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July 2023 by Dennis Mau
Neil is great and will bend over backwards to give a good deal. If they don't have something in stock, they can get it in a day or two and their prices can't be beat. Heart of Texas Armory really defines Texas hospitality!
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July 2023 by christopher brown
Great communication, fast shipping, fantastic price. I will definitely be ordering from this company again. Thank you very much!
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June 2023 by Charles Aho
Received expeditious and informative information after an inquiry into an order. Great help and products!Edit: The product I purchased also beat out a competitor by $40. Great pricing!
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May 2023 by Dustin Moorman
Buying AR parts and optics from Neal is like buying from family. You always get a good price, insights, and experience, and you know what you’re in for. In todays world every dollar counts, and Neal has been able to beat all the big stores prices, and get me going with the right gear while I also have the benefit of supporting a local business. I live quite north of Bryan, TX - but he’s still my go-to when it comes to finishing an AR build! Thank you Neal, and God Bless!
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May 2023 by Jason Andrews
Ordered a GG&G Beretta 1301 charging handle from their website on April 13th 2023 and i still dont have my charging handle or a refund to my card!
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May 2023 by Jason Hamrick
An amazing experience, I was having an issue online and called, talked to Neal. He helped me with MY issue while on the phone. Great guy, great service. I will definitely use them again.
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April 2023 by Nitrogen
Ordered my RMR red dot here and received it in 3 business days (I live in San Antonio, TX). Fast shipping! Employees are very communicative and informative also. I will be using them in the future.
