-
December 2023 by Gregorio B.
This has to be the worst HEB in the B/CS area. The produce section is always low or unavailable. If the produce are available, the vegetables are wet, soggy, and discolored or the fruit is bruised. The store is always have pallet people just working in the middle of the isles all the time. If you ask an employee, they don't have the slightest clue where stuff is at. The HEB app is your best friend in this store. I rather hire the app than the employees working there. The curbside is by far the most irritating of the whole operation. The location is horrible - right in front of the busiest area. The employees just throw your groceries in the back as if you have pillows in the trunk. I rather drive a little further to get better service. The ONLY good thing about this place is the Chinese restaurant located inside. Other than that, shut it down.
-
June 2023 by alexia m.
The young lady tonight (9:30ish) with the purple nails working self checkout by herself is the nastiest ,and rudest person. I recently lost my ID and was issued a paper one from the DMV she refused to accept it and was so disrespectful talking about me when she called her manager acting like I could not hear her.I was able to prove to her my age and I have my Aggie ring and an alternate form of ID, it truly felt like she was racially discriminating me because of her mannerisms and her attitude towards me (I am a Latina Woman). I do not understand how people like her have a job in customer service. The way she treats H‑E‑B customers is disgusting and I do not understand how hard it is for her to treat people with kindness.
-
January 2023 by Cristian S.
The curbside at this location is absolutely terrible, for the past 3 curbsides I've placed they've at least forgotten 2 items never fails.
-
January 2023 by Lis S.
The produce (fruits & veggies) are amazing at HEB with variety and robust selections. staff is friendly and approachable. I'm usually greeted with a smile. I love HEB!
-
October 2022 by John S.
Today my wife and I went to the HEB on Villa Maria in Bryan, Texas. I'm gonna get right to my complaint. My wife, along with several other customers, were waiting in line at the pharmacy. My wife was next to be served when another pharmacy tech "Jesūs" came to the service window and began helping a woman who was not in line having walked past it ignoring it. My wife waved at Jesus addressing him that there was a line. The pharmacy tech would not acknowledge my wife so as my wife went to the next adjacent techs window she tapped on the glass and said,"There's a line of people waiting here" Having heard my wife I turned from a public BP/Weight Machine and saw Jesus verbally admonishing my wife by his incompetence whereas he stated,"I just take who walks up to my window" whereas he was pointing dispectfully at my wife and had an angry scowl on his face. At this point I said,"Who do you think you are speaking to someone like that!? That's my wife your speaking to!!" At this point he began arguing to justify his behavior which I expressed was unprofessional and a joke! The pharmacist came up but said nothing along with the tech serving my wife who also said nothing. As we began walking away an older heavy set bearded male approached me and asked, "IS everything OK over here?" I gave a synopsis of what had just occurred and was asked,"Do you want to talk about it?" which I did not having already explained the situation to him. I advised he get the individual Jesus straight as he caused a completely avoidable incident. Typically HEB is great but given no one in the pharmacy or management gave the impression by their words and/or actions to provide customer service I truly hope corporate sees this YELP as this is one of the worst HEB's we've been to.
-
June 2022 by Jonn K.
Not sure why this HEB has such a low rating. It is big and has lots of produce. My first visit to this HEB at College Station was enjoyable. I also ended up buying Chinese food at a discount (the owner wanted to give away the leftover food before closing) at a restaurant inside the HEB. I am happy with this place. If I'm back to Texas A&M and need groceries (or cheap Chinese food)- I will be baaaack. Since Kaliko asked what h-e-b stands for : HEB's CEO was Howard Edward Butt who named the store after himself, hence HEB. The store's slogan is "Here Everything's Better", so many presume that this is what HEB stands for.
-
January 2022 by Laura P.
Mama loved her HEBs in Austin and Corpus Christi - and now that she has a kid at A&M, I love this one in Bryan too. This HEB is scrupulously clean and prices are as always reasonable. And the have absolutely everything a college kid needs to eat, clean with, cook with, or wash with. 5 F-R-E-S HEB! Stars (for those who remember their old jingle from the 1980s)
-
December 2020 by Mike D.
Worst. H-E-B. EVER. Not only is it the worst HEB I've ever shopped at, it is one of the worst run grocery stores I've ever been in. I've shopped there enough to know unfortunately. Why? Convenience. For one it's like the only time they don't stock is after hours. Obviously sick employees, shirtless employees, rude employees, open products on the shelf. Spoiled perishable items. Support pets pooping in the aisle. Pan handlers waiting at the exits. Masks? Social distancing? Haha! And probably one of the grossest, employees bleeding on your products and leaving it. Yep. That's happened, too. And I'm just one person who occasionally shops there for convenience, and there are always problems. But I don't blame the hourly workers. I blame management. Leadership sets the tone. The only thing I can figure is it is such a high volume location, the numbers must be good, and if it ain't broke, don't fix it. Its success masks the problems. And when no one is watching, things suffer. For example, one time a man was sleeping in the parking lot. Very obviously. Stretched out on the ground motionless. People all around, workers gathering carts, etc. I was concerned about him and called the police non-emergency line to request a wellness check. It was news to them. They were asking me where he was, what he was wearing and what not, and I began to wonder why no one else had apparently done anything. Maybe if others started reporting the problems they've experienced and shopped somewhere else, something might get done.
-
April 2020 by Johnny G.
Today I went to HEB which I dreaded but I had no choice since curbside is so bad right now with people still hoarding like it's the apocalypse. Anyway so I bought some ground beef and the color was bright red which shows the meat is for the most part fresh. However when I got home the top layer was hiding the fact that the rest of the meat was grey which indicates expiring meat. I'm appalled that in this crisis HEB would attempt to sale expired meat and cover it up. I depend on HEB for my groceries and I just find this so disappointing.
