-
February 2024 by Cindy Wise
Needed a vent switch replaced on the hood vent over my stove. Even if they purchased the part they would not come out and install it because they didn’t install the hood. Really this was a spec home. They have come out numerous times to fix my gas stove and other appliances they did not install. Rude customer service on the phone. Will not be back. Use to think you were a great company and worked with many times.!
-
February 2024 by Kay Van Dorn
The service clerk was very helpful. She located a replacement part for me and explained how it will fix my dishwasher! She was very patient and kind.
-
December 2023 by Stonewall Jackson
Great place to buy appliances. You can also buy parts to fix your appliance.
-
November 2023 by Gregg Wiechkoske
My family and I built a brand new home. We purchase 12k dollars on appliances. The refrigerator broke three different times and they never would replace the product. Horrible business and they will not stand up to their product. I will never buy anything from Buddy's ever again!
-
September 2023 by Ben Roper
Tried to get Buddy's to come out to do a leak check on my stovetop. To be fair, I had another company replace the igniters and they had to remove two burner gas lines for access. Despite my request, they did not do a leak check. I don't want to take a chance with gas, so called Buddy's to request a leak check. They refused, saying we do not come behind other techs. I was not asking them to verify other work or take on liability from other firm.
-
August 2023 by Bob T.
We just moved to College Station and needed a new fridge and w/d. We walked in on a Wednesday, got a discount for the three pieces, and they worked in delivery on Friday just when we needed it. Chase did the delivery and setup and was great! We highly recommend!
-
August 2023 by Linn Bell
Excellentservice from AJ,delivery with Chase and Josh was the best, I am very pleased, highly recommend ?
-
January 2023 by John Parrella
Incredible service. Minor issue on a tough dishwasher installation, and Buddy came out immediately to inspect and make it right. You can buy with confidence that they treat customers well!
-
October 2022 by PawPaw72
I bought a Maytag washer and dryer from Billy Hodge at Buddy's Brazos Appliances. I bought the washer and dryer on Tuesday afternoon and they were delivered Thursday morning, I think this was very timely. Enrique and Mikal did the delivery, setup, and explaining the operation of the machines. They were great. They did a very professional job, never made me feel rushed like they were in a hurry to get to the next delivery, yet they didn't waste time. The Maytags are extremely quite running machines. Thanks to Buddy's Appliance ,Billy Hodge, Enrique,and Mikal for a good buying experience. I'll definitely recommend Buddy's.
-
September 2022 by Lisa Rogerson
Love to buy at Buddy's in Brenham but am so dissatisfied that I have to wait a week to get my dryer serviced because the technician only comes from Bryan once a week to work on dryers. Pretty disappointed with that service.
-
September 2022 by Cissy Earp
I talked with a lady that went above and beyond . With help to get us a new refrigerator. They deliver to your home and take the old one with them. Great service .
-
August 2022 by Butch Kamps
We had our outside fridge go down a few days ago. We contacted Buddy’s and scheduled a service visit. Daryl with Buddy’s arrived promptly in the 2 hour window and investigated the problem. A couple spare parts replaced and it was back running and within 4-5 hours ice made and fridge cooling excellent. Very satisfied with professional service and reasonable cost to service and parts.
-
June 2022 by Sherry Rogers
The shopping experience, checkout, and installation went well. One thing that would improve the customer service would be to give the customer the courtesy of at least a 2-3 hour window in which to expect the delivery instead of having to wait at home all day for a phone call saying they're on their way. (0f course a 1-2 hour window of delivery time would be even better.) The call that they are on their way should be in addition to an expected delivery window to show respect for the customer's time.We are pleased with our purchase.
-
February 2022 by Suzy L.
I have been a long time customer of Buddy's for years. When I arrived today, I found out my favorite salesman had retired after 32 years! A very polite and professional lady named Kaitlyn stepped right up to help me. She was very knowledgeable and helpful and found my preferred set of kitchen appliances within a short amount of time. I had heard all the stories of the nation wide shortages and needed these for my daughter's remodel. Kaitlyn researched all the options to work in our time frame and communicated perfectly the various options and color choices, etc. I was shocked when she told me she had only been there four months. She did a fantastic job for me! I know I will be in good shape with Buddy's, as they are stellar at service and repairs. They have never let me down! Shop local every chance you get!!
-
January 2022 by Joe McGee
I bought a Maytag washer and dryer from Billy Hodge at Buddy's Brazos Appliances. I bought the washer and dryer on Tuesday afternoon and they were delivered Thursday morning, I think this was very timely. Enrique and Mikal did the delivery, setup, and explaining the operation of the machines. They were great. They did a very professional job, never made me feel rushed like they were in a hurry to get to the next delivery, yet they didn't waste time. The Maytags are extremely quite running machines. Thanks to Buddy's Appliance ,Billy Hodge, Enrique,and Mikal for a good buying experience. I'll definitely recommend Buddy's.
