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February 2024 by Jim Smith
I brought in my dog Sam the other day and was very nervous and scared for him as my financial situation has not been very great lately. Everyone I interacted with, and I mean everyone, was so incredibly kind and helpful. It doesn't surprise me as people who choose to go into this field have a heart for animals, but Bryan Animal Clinic has a heart for people and Animals.The staff was so incredibly helpful and knowledgable, answering all of my questions to a degree of precision that I didn't expect. The owner was very understanding of my situation, and was able to work with me. I am so grateful to everyone who helped get Sam healthy, as he is much happier now that he knows I am not as stressed. I highly recommend Bryan Animal Clinic to anyone and everyone as the staff are sweet and professional and the veterinarian/owner was incredibly kind, funny, and knowledgeable. Will be bringing Sam back, hopefully not anytime soon though!!!
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February 2024 by Jenese Bowles
The doctor and staff are great! The care for their customers (owner and fur babies) shows.
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February 2024 by Irma Tijerina
I am thrilled with the exceptional care my dog Rowdy received at Bryan Animal Clinic! The dental procedure performed was top-notch, and the staff demonstrated genuine compassion. Rowdy's oral health has vastly improved, thanks to their expertise. I highly recommend Bryan Animal Clinic for their professionalism and dedication to pet well-being.Irma Tijerina
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February 2024 by Steven Stein
They saved my parvo puppy and they were willing to work with us financially to get it done. It's about the animals first!
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February 2024 by Courtnie Kubelka
I would not go to them again. We lost our dog, Moo, to a horrible accident. We took her to BAC to get cremated. At the counter, we’re waiting for them to come out to our car and take our girl, and the lady at the register decides to tell us about a dog she saw that same morning crossing the highway, and how she “hoped it didn’t get it”, describing the color of the dog. Our hearts broke all over, because it was a description that sounded like our girl, in the same place we ended up finding her just a few hours later. We said nothing and knew she was likely just not sure what to say, and it wasn’t meant to make it worse. Fast forward, they are being so kind and removing her from our car to take her inside. Extremely nice and empathetic. I asked twice prior to leaving about getting a paw print and hair trimming. The vet assured me they would do that for us. We paid almost )300 for the service, and left. A couple of weeks later, we get our urn for our girl. No footprint or hair inside. I call to ask about it and am told they would look into it and would ‘call right back’. They closed for the night, and I had not been called back, so we went to dinner with our family. They called back over an hour and half after closing, but since we weren’t watching for their call anymore, we missed it. They left no voicemail. Fast forward, a few days later, I called again. There was no answer, so I left a detailed voicemail telling them of my experience so far, what we were promised, and how we just want answers. I left my number, name, and pet name. No one EVER called back. I work out of town and have a hard time getting in in person, which is why I’ve tried so hard to get answers via phone. At this point, they have made an already horrible time even more traumatic for my family. If you messed up and didn’t do what you said you would, own up to it. We can never get a paw print and hair trimming now if it wasn’t done as promised, which it obviously wasn’t, but ignoring the owner who just lost their fur baby on TOP of being negligent in service care is absolutely insane and inexcusable. Would not recommend taking your pets there for end of life care.
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January 2024 by Daria Dega
Great service!
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January 2024 by Alyssa Davison
Fine until you are in an emergency situation and they won’t even return your phone calls. We were well established customers too. OTHER vets around town were more helpful and got us in when our own vet couldn’t be bothered.
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January 2024 by String & Horn Sales
Our cat was ran over in our driveway a few weeks ago and TAMU provided his care (surgery, aftercare). There was a complication on a Saturday and TAMU said to bring him in ($$) or find someone open. Bryan Animal Clinic did not hesitate to help us! We aren’t even patients of theirs but they said get here as soon as you can! Thank you!
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January 2024 by Elora Nath
turning away an emergency while the clinic is OPEN is insane. Couldn’t even tell me what other clinics i could possibly take my cat to. I will never ever bring an animal in here again. A neutered male with a potential urinary blockage and all i get is “well we can’t see him, no i don’t know where else you can go”???? WILD
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January 2024 by Mariana Rìos
I love how they take care of my dog, and now is easy to check my dog's medical record by my self on the site :)
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January 2024 by Briana Marcum
Dr. Ikel and Dr. Walker are the best. The care they have given my dogs is beyond wonderful and supportive even when the rainbow bridge was met. I am thankful for all the staff. You guys are awesome.
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January 2024 by Kennedy Graham
Very unprofessional. I called the front desk to make an appointment and was told they had walk-ins at 11:00am until 2:00pm the next day. I went today at 11:10am and was told they aren’t accepting walk-ins anymore. Then they said “we don’t have anything available for a week”. I understand sometimes things get busy, but I arrived at a reasonable time.
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December 2023 by Ken Hawk
We've been there several times and it's time to review. This entire organization - top to bottom, gets it right. There's effective communication with me about our pooches, consistent and authentic care and compassion for animals, highly skilled veterinary care at competitive rates, and overtly helpful staff - each one with some "snap". Even though they're big and busy - we were treated as individuals and our pets were honestly important to them. Highly Recommend ...
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December 2023 by Kristin Sparenberg
They are always amazing with my animals!
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November 2023 by Emma Jones
This practice will require you pay a $20 fee for obtaining your records. They give you a "free" option through a pet portal which does not include full and complete medical records. I also had a very difficult time opening an account and the portal does not have any export options. I was told to just "screenshot" everything.When I declined the fee they released my records without my consent and still charged me the fee. They practice good medicine but are looking for ways to nickel and dime you to death.A small but telling inconvenience.
