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March 2024 by Nelda Bravenec
Drive thru employee pleasant and courteous. Open inside and out on a Saturday morning, which was convenient.
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February 2024 by Ariya Ebrahimi
Really lovely people who care about you. Simply awesome service
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April 2023 by Duane S.
This is one of the best PNC locations I've been to, and I've been to many. I used to live in Pittsburgh, where it started, and I remember the pre-PNC days when it was Pittsburgh National Bank.Anyway, I digress. The location was immaculately clean. The staff members I interacted with were both friendly and professional.I went in for a simple task, to break a few $50 bills into smaller change. The teller I dealt with, Makaya (I hope I spelled that right) was a gem. She was polite, friendly, and professional. Though it was only a minor task, she treated me like I was the most important customer of the day. That goes a long way. I'll be sure to remember it, and to tell others to go to this location without hesitation.I'd give it ten stars if I could. It's definitely better than five!
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March 2023 by Philip Xu
They told you their credit card gets 4 points for every dollar you spend, but they won't tell you every point worth 0.2 cent only. The point is: the way they do business is kind of creepy.A good bank should be an entity that you can trust, it may have some advantage, some disadvantage, but you can trust it.
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December 2022 by Natalie Escamilla
The customer service here is the worse. they are given false information. Tried to cash my daughter work check that she signed to me and she is a minor and the assistant manager and the Hispanic teller told me they could not cash the check. Called the 1800 numbers and was told they shouldn’t have done that. I will not go into this bank ever with customer like them two they should be fired or not work in customer
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October 2022 by Sissy D.
NEGATIVE 5! I walked into the bank this morning, the 1st of the month, to conduct my business and there were more than 12 people waiting ahead of me. Why? you may ask. There were NO TELLERS, only 1 greeter who would have to take each person's deposit/withdrawal/whatever to the 1 drive-in teller, wait for that drive-in teller to complete your transaction in between drive-in customers, and return to the front with your cash/receipt/whatever. When asked what was going on we were told all the tellers had been permanently laid off . . . say what? This is a "full-service bank", how can you have no tellers?After PNC took over this location last year from BVAA/Compass Bank it has been steadily going down. The tellers we've dealt with for over 30 years, through 2 different takeovers are no longer there. We will be moving all of our funds from this bank this week!
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November 2021 by Remy Hebert
This location is great. I'll give 5 stars when they resume opening the drive-thru on Saturdays.
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May 2021 by Rhett
This Bank (this group of individuals), though the name has been changed over the years, is excellent.For over a decade I have had an account here and I have never experienced anything but "helpful".Something Right is going on here, there is little employee turnover.
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March 2020 by Griseld Bustamante
Good place People are very friendly and courteous Special Erika and Miguel ? they do a great job
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March 2020 by Erica Benefield
Mrs. Anna is the reason I come to this branch over College Station
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February 2020 by Adam Bradford
Everyone is in slow motion. Turtle time around here
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January 2019 by Robin Mcclain
The teller in the inside his name is David at the Bryan branch he is such an awesome young man. He is so friendly when you walk in and helpful when you have questions. He would make a great Manager. April is very friendly as well but David just stands out. The other tellers not so much they never smile or acknowledge you they just sit there and if u have to go in there line its like they do not want to be bothered i try not to get in there line. Their sometimes working drive thru and they never say thank you at the end of your transaction. Maybe some training in customer service will help.
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January 2018 by Jan Gerston
Tellers and customer service officers are knowledgeable and have treated me with respect. In response to a non-routine issue, bank employees went the extra mile to help and were quite accommodating. Although lately I very rarely use teller services, each time the wait was nil or minimal. The widely dispersed network of BBVA Compass is a great convenience when traveling.
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September 2017 by Lynn Light
The manager, Karen, is very friendly and she makes sure customers are helped in a timely manner. The counter staff is not as friendly but they get the job done.
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August 2017 by Chris Garrett
Be prepared to stand in line.......They have one teller during business hours during the busiest times. You have to stand in line for good time just to get your business taken care of no matter what size and then their fees on certain stuff. They want $10 just to get a money order even if you have an account with them. If my business didn't have an account with them i would not do business with them.
