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July 2023 by Neshae Thomas
My only issue with this bank is that I continue to get locked out of my online account. I have to call in to get it unlocked 1-2 times weekly.
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April 2023 by Karen Ryan
Waited to close my husband’s account after he passed. Didn’t even say sorry for your lose! Inexcusably. I would have left his money there by opening an account under my name but she had no feelings at all!
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February 2023 by Ruth Ellen Knapp Baker
The employees are always professional, kind, and efficient. Aggieland Credit Union doesn't charge fees for everything they can conjure up like big banks do. I always get paid early. I can't imagine ever going back to a big bank!
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December 2022 by Sherrie H.
Absolutely terrible customer service. I was told to come inside to speak with the manager about a matter. I waited in line to be told to sit down. Then watch the manager wrap Christmas presents and carry them back and forth while other customers are getting helped. After 40 minutes she finally called me to her office then tells me it's my fault I waited because I never signed in. The lady that told me to have a seat went and told the manager I was there to meet with her! She never told me to sign in or anything. Then they couldn't even help me.
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February 2022 by Josh Tipton
This location has some of the nicest people. However, it also has some of the rudest. First, I was trying to withdraw 100 dollar, she gave me 1100 through the drive thru, I politely told her she gave me the wrong amount. She in response copped an attitude. Today it set me over the edge. I lost my card, I went into this location to get a new one. The lady was nice and told me I could wait in the lobby (it would take 10-15 minutes). Then I was sitting in the lobby, and this young girl comes out of nowhere and tells me I can’t be in here, I told her that I was getting helped, and she just kept on until I told her I was waiting on a card. Learn how to speak to people, say “sir have you been helped already?” Instead of “you can’t be in here” I damn well can be in here and she’s lucky I didn’t close my account.
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January 2022 by re nee
I was going to change from Wells Fargo in Bryan,TX and open up an account but you have more negative reviews for the Bryan, TX location then Wells Fargo does so I do not want to deal with it. I’ll go to Capital One bank.
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October 2021 by Rebekah Nobles
This credit union has some of the weirdest policies. I have been banking with credit unions for several years and never experienced this. Their app is “down for maintenance” most of the time and there is always a delay on when it updates deposits and some expenses. They also have issues with the mobile deposit feature most of the time. My balance also changes frequently (for example, I was showing a $200 deficient that I couldn’t find … then a few hours later the balance changed back to what it should have been, but there were no changes in the credits or debits??). The most recent discovery I have found is they require you to fill out a deposit slip to cash a check? This one just floored me so I had to post. I do think we will be changing credit unions .. I just can’t continue with so many uncertainties…
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October 2021 by Patricia F.
Mobil apps are useless. Half time don't work or down . Been a customer forever and I loathed the Mobil app for deposits. If in a hurry you better find another way.
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October 2021 by Laylay
Usually great service but these last couple times . I’ve had tellers misplace 200 of my total deposit and they said they wouldn’t do anything about it and then they put someone else deposit into my account .
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August 2021 by J Davis
It was a great experience, it's a coop bank which is amazing. Being a person of color sometimes its hard, but my husband and I are patient and loving senior citizens. Myself use to be on a credit union board of directors understand well. Dealing with the public, you must loves people and have an understanding personality. Great people there.
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July 2021 by jacob brown
Solid customer service and far superior to our local banks
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May 2021 by Justin Thomas
I have been a member of Aggieland Credit Union for 7 years. The branch on Southwest Parkway is great, as is the branch in south College Station. The bryan location is terrible. Extremely slow, won't do anything my normal branch will. Steer clear, and whoever manages the region needs to figure out the disconnect. This is not a new problem.
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April 2021 by Kevin Gray
been a member for years. applied for a loan for a used vehicle. had money in savings acct. to but the vehicle but wanted to keep that and help build credit. loan was denied no one ever contacted us to tell the loan was denied or why. i had to contact them. to this day never recieved a letter of denial. very unproffesional and dont care about members
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March 2021 by Natalie Arredondo
If I could give this place 0 stars I would. I applied for a refinance loan on a vehicle, got APPROVED and had the application sitting in the portal for 90+ days with no response from ACU. They resubmitted an application for me that got denied as needing “more income” when I literally make the same amount when I first applied and recently got a raise. They had to resubmit a second application for me since they left my first one unattended after being APPROVED for over 3 MONTHS. I should not have to take time out of MY work day to remind the people that work here to give attention to my application when it has been in their court for over 90 days. Very unprofessional and I can’t even tell you all how many times in those three months I kept calling and calling and never heard back from them or when they did answer the person never knew what to do and always needed to wait for the loan manager who never called me back. If I lived in Texas at the moment I would’ve gone in person to resolve this a long time ago but I travel for work and haven’t been home in months. Only empty promises that I would get a call back and never did. Literally the worst experience with a financial institution I have ever had.EDIT: If only the returned my calls as fast as they responded to my review, that would be awesome!
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February 2021 by Sara Moose
Opened an account to get the $50 referral bonus. Didn’t get it and then customer service denied I opened the account correctly. Closing my account once they are open tomorrow
