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October 2023 by Samuel H.
i wouldn't recommend no one to ever take their vehicle to this horrible dealership... the so called technicians there are i was blatantly lied to several times about what was wrong with my truck. the technicians lied about driving my truck for 30 miles after a repair, subsequently that was not true. if in fact the technician did drive it he would have noticed the front passenger tire was shaking horribly!!! my truck has been to this dealership over 4 times within 4 months i have received nothing but deception from the service department and the technicians are no good!!! the turbo was replaced, had to bring it back the next day due to the service light coming on!!! the def tank got replaced had to bring it back again, allegedly the exhaust went bad had to bring it back the next day, allegedly the egr valve went bad had to bring it back the next... if you will notice i have not had my vehicle in my possession within 24 hours due to the service lights coming on. the last time i brought it back i was told the technicians drove it for 30 miles and it's working fine. i picked it up noticed the terrible shake and called back, but was lied to again that the technician drove it but no one could get this technician to admit he drove it. the next day the service light came on along with another notification stating it's in reduced power mode. took it back to the dealership now after almost 3 weeks of being at the dealership today they're telling me it's going to cost 3,500 to fix it... it's been over 10,000 worth of repairs and their technicians have not repaired my truck... it is some scamming going on obviously and i think this technician is not certified or qualified if my truck keeps breaking down every time im told its fixed... i do not recommend anyone to take their vehicles to this horrible, no good terrible dealership
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June 2023 by Shannon M.
I was in town for a college visit with my son and ended up with a dead battery. I called the dealership and the gentleman was extremely polite but informed me it could take several hours because they were very busy. We went ahead and drove to the dealership and we're pleasantly surprised. The advisor that greeted us was extremely polite and understanding that we still had a campus tour to attend. They got the battery replaced and my car completely checked out in less than 30 minutes. This was by far the best dealership experience that I have ever had! I would highly recommend servicing your vehicle here.
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November 2022 by D O.
It was unfair what I posted b4. Everyone has a life outside work & the service manager was good enough to remove costs for services not rended. We had a one on one meeting today & happy for the outcome.
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June 2022 by J B.
Poor customer service. I had a scheduled appointment at 8:00 AM to have the brakes checked on my car. This is the second time I have had problems with why brakes and the car is only two years old with less then 15,000 miles. In addition, my car was due for an oil change and I had a coupon. I asked the service rep if I could use the coupon for my car and I was told yes. I never received a call about the status of my vehicle and I had to call them. The service rep told me my car was ready and when I showed up, I was told I couldn't use the coupon. They never called my to let me know this and only told me this after the oil change. They should have honored the coupon since that is what I was told. Also, I was informed that they didn't have a technician available to look at my brakes which is why I brought the car in to begin with. Then they proceed to tell me that the vibrations I was experiencing during braking was most likely due to aggressive driving. This is what they told me without even looking at the issue. My car is a daily driver and not only that, it has performance brakes that should handle my "aggressive" driving. I will never take my car back to this dealership for service nor would I ever buy another vehicle from this dealership.
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June 2022 by Jim A.
I brought my 2015 Chevrolet Colorado in fro have two recalls handled: 1. Undersized trailer hitch ( factory installed) 2. Power steering assist They fixed the power steering issue. It was simple... fast. The incorrect trailer hitch which was installed by Chevrolet, they refused informing me that the warranty on their mistake had expired. Really?? Next issue, I made an appointment for 7:30. I waited and waited for a phone call to let me know my truck was ready. Never came. Just before 5:00 I called them I took my 2015 Chevrolet Colorado in to have two factory recalls taken care of; The first recall notice concerned and improperly sized trailer hitch, the second recall notice was for power steering controls. The trailer hitch issue had been present since the time I purchased the truck from this dealership and I attempted to have it corrected one time and asked if I could wait for it to be completed. They said the time could not be estimated and said I would have to leave the vehicle I decided against doing so and did not have the hitch repaired on that occasion. Now that I had to recall notices I scheduled an appointment for 7:30 in the morning brought my vehicle in and the service representative said they would not repair the hitch because the factory defect warranty was now expired. It sure seems odd to me that a factory issued defect would expire. At least I was able to have the power steering controls corrected a job which probably took them 30 minutes or less. Somehow they managed to drive my truck for 16 miles during the timeframe in which they had it in their possession. Correcting the power steering did not require a test drive yet somehow they drove it for 16 miles. As I said originally I brought the vehicle in for a scheduled appointment at 7:30 they only corrected the minor issue with the power steering controls and never bothered calling me to let me know my vehicle was complete - they told me they would call. At about 5 o'clock I called them and they informed me yes indeed it was ready. Why no notification? I didn't notice the last issue until I got home. As I said, the only thing they did was fix the power steering connector, a very minor piece of work. For some reason they drove my vehicle for 16 miles. They couldn't call me to let me know my vehicle was ready and somehow they put 16 miles on it.
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March 2022 by Scott E.
Service dept misdiagnosed my truck and refused to fixed it. Would not honor warranty on the new truck.
